Blackbaud CRM 4.0 New Features

Published

Blackbaud CRM 4.0 features exciting enhancements designed to increase usability, improve quality, strengthen performance, and push the boundaries of constituent engagement and fundraising.

New features and enhancements include:

- Improved functionality around many feature areas including Constituents, Prospects, Query, Revenue, Marketing and Communications, Treasury, Analysis, and Administration.

- Significant enhancements to our Help offering. We designed a tabbed panel to bring online Help topics directly into the program. With the new Help Panel, you can quickly access new feature content, up-to-date Help topics from service pack new features and additional content improvements, and feature videos. Take a tour!

- Powerful improvements to the quality of our existing User Education resources. A large portion of this initiative was based on feedback from Blackbaud Customer Support, Blackbaud Professional Services, and our very own customers! We reviewed, tested, and updated content to ensure accuracy and provide a more logical flow of information. We reorganized functional areas, added "Big Picture" overview information, and designed workflow illustrations. We also created new How-To videos...just a few include Batch, Import, Apply Payments to Commitments in Batch, and Create an Ad-Hoc Query.

To support the release of CRM 4.0, the following resources are available to help you navigate through and learn about all the new features. These resources also cover features released in Blackbaud Internet Solutions:

- Blackbaud CRM 4.0 New Features Page (includes a slide show with links to videos and walkthroughs)

- Blackbaud CRM 4.0 New Features Guide (includes 4.0 Service Pack features)

- Overview of the new Help Panel

- CRM Help Resources Video

- Blackbaud CRM 4.0 How-To User Guides

News Blackbaud CRM™ and Blackbaud Internet Solutions™ Blog 05/05/2015 9:16am EDT

Added by Ellyn Hassell

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