I’m Ready to Install Online Express! Now What?

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Well, let’s first talk about your environment. The steps for activating Online Express vary depending on your environment.

If your database is hosted by Blackbaud, we will take care of running the download for you. You can just relax during this part.  Once we let you know it is completed, you will need to login as a user with supervisor rights, click on the Online Express icon on the left-hand side navigation panel and then Get Started to begin provisioning your account.

If your server is on-premise, you will need to run the download for Online Express on each workstation that needs access to it. But, first things firsts, let’s make sure you meet the requirements to run the download. Your Raiser’s Edge database must be on version 7.92 or higher and you need run the download using Internet Explorer version 9 or higher. You'll also need local administrative rights on the computer when running the installer. Once you have run the 1 minute super quick download, a user with supervisor rights can log back into the database and they will be able to view the Online Express icon on the left-hand side navigation panel. From here you can begin provisioning your account by selecting the icon and then Get Started.

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If you use terminal services or Citrix, you will need to download Online Express on your terminal server or Citrix server. You may need to send the link for the Online Express download to your IT contact that has access to that server so they can run the download for you along with the system requirements. Once they have run the download for you, all of your users with supervisor rights will be able to view the Online Express icon on the left-hand side navigation panel. From here you can begin provisioning your account by selecting the icon and then Get Started.

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It will only take you about 10 minutes to provision your account and you will only need to do this once. (Whew!) You can grant your non-supervisor users access by selecting the Account icon in the upper right-hand corner, Integration Options and then Security.

Here you will see a list of your user groups that you have created within the Raiser’s Edge and you the mark the boxes next to the user groups that you want to be able to access Online Express.

Voilà! Online Express is now activated!

Helpful Links:

Installation Requirements, Provisioning Video and Link to Download Online Express

https://bbox.blackbaudhosting.com/webforms/service/bbox-plugin

Blackbaud Online Express FAQs

https://www.blackbaud.com/bboxfaqs#install

Online Express Support Community

http://bboxcommunity.blackbaud.com/bbox
News Raiser's Edge® Blog 11/12/2014 6:00am EST

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