Altru Implementation: A Customer Perspective

This series of posts are written by Claudia Gomez, the Membership Coordinator for San Antonio Children's Museum. She'll detail her experience of going through the Altru implementation process, from Kick Off to Go Live.

The long and winding road that leads me to your door … kind of what happened with Altru and me.

Six months ago, I was saying farewell to Altru and the Delaware Art Museum. I enjoyed my job as Database Administrator but I was ready to come back to my home state of Texas. I am fortunate now to work for the San Antonio Children’s Museum as the Membership Coordinator. And guess what? We are moving to Altru!



When I was asked to co-manage the Altru implementation, I was so excited. I just love the process of taking all different systems and combining them and helping others streamline processes. Don't get me wrong, I know the process is hard, but in the end, we as a team will be much more efficient and will be able to focus on what we are really here to do - fulfil our mission.

It is very different to do this for a second time. The first time is filled with uncertainty. This time, I have a better idea of what is expected and how it works. I can review what I did right the first time and what I did wrong. Plus, now that I have a better understanding of Altru, I can help train others and answer questions that I wouldn't have been able to answer. I do have to be careful not to let my previous experience dictate what we do here. Every organization is different. Everyone reacts to change differently. The things that worked in Delaware may not work here.

I am so excited to begin this journey!