Top 5 Reasons You Should Be Using Blackbaud Merchant Services (BBMS)

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As most of you know the Altru support team is smaller than other support teams. This isn't a negative; because of our size we are able to speak to the same customers and build significant relationships with them. We know your organization’s emphasis, we know your strengths and we know your pain points. We are your advocate and want you to have success with Altru. One thing we all believe in that helps with this is Blackbaud Merchant Services. Here are the top 5 reasons we feel you should be using BBMS:

  1. Same rate no matter the card type.

Blackbaud Merchant Services (BBMS) charges 2.598% +$.26 per transaction no matter the card type or amount of the transaction. With most companies rates vary among the card types. American Express may have a higher rate than say Visa or Mastercard. We know that can be very difficult for you when it comes to reconciling. We also have no hidden fees, set-up charges, or monthly minimums. We keep it simple across the board for you allowing you to better budget and plan for credit card processing.

  1. A lump sum disbursement every week!

I was recently on the phone with a customer who just switched to Blackbaud Merchant Services (BBMS) and was having trouble tracking down revenue from CyberSource. She told me the disbursements her organization received were random. She was receiving deposits in July from transactions in May, and was still waiting for more deposits from them. You’ll always know what you’re getting and when you’re getting it with Blackbaud Merchant Services (BBMS). Here is a link to our schedule.

  1. Blackbaud’s Customer Support Team

Blackbaud Merchant Services has a rock star of a support team. We would know because that’s the main support team we work with inside of Blackbaud. Don’t worry, we’re not going to just pass you off to them. We often do joint calls together to make sure our clients understand what they see in their Blackbaud Merchant Services Portal and what they see in Altru. We work really well together and that will be one less call you'll have to make. Blackbaud also provides a donor support 800 number, so donors can call with any questions or concerns.

  1. Blackbaud MobilePay

With Blackbaud MobilePay, your organization can process credit cards anywhere, anytime using an iPhone, iPad, or Android device. And this is a  free app! Once you join a wireless or data connection you can process cards. You can manually enter or swipe the card with our complimentary card reader. With Blackbaud MobilePay you still get the 2.598% + $.26 per transaction not matter if this is a card present or keyed in transaction.

  1. Automatically Reconcile Transactions Through Blackbaud Merchant Services

I wanted to save the best reason for last. If your organization processes credit cards through Blackbaud Merchant Services, you can select to automatically reconcile transactions. All it takes is a simple switch within Altru. Altru automatically receives information from Blackbaud Merchant Services about the transactions included in your disbursement and marks those transactions as reconciled. This huge benefit would save your organization so much time and energy and allow you to focus more on your mission.

Blackbaud Merchant Services is a great resource for your organization that will save you time and most importantly, money. Your Altru Support team is happy to answer any questions you may have about making a switch. You may call in or chat with us. We look forward to hearing from you!

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