Our SCARIEST Errors - And How to Solve Them

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To celebrate Halloween, we thought it would be fun to put together a list of our scariest Altru errors. The Altru Support Team has seen our share of scary errors. Here’s a few of them but don't worry — they are easy to resolve!

alisa

Alisa S.

When you’re processing an order in Advance Sales, you may receive this error after you enter credit card information:

Payment service error: The authorization request was declined because it did not pass the Address Verification Service (AVS) check.

This is telling us that the billing address on the credit card does not match the data submitted or the data on the constituent record. Use the suggestions in this Knowledgebase solution (BB731784) to resolve this error and complete your order.

drew 

Drew H.

When running acknowledgments, you might see this scary error:

Error: Error activating the marketing effort: An error occurred before executing the process ''Marketing Effort Segment Record Count Calculation'' : Error calculating the segment record counts: There is already an object named ''##MKTSEGMENTATIONFIND_F42A2B6E_7E5A_47BC_B4F9_A5D1EBCCC8ED'' in the database.

This error may be caused by either the text in your mail content, or by not defining any mail content—which is an easy fix! We’ve got specific steps in this Knowledgebase solution (BB738208)

jessica

Jessica L.

There’s nothing scarier than a phantom order! You saw an email notification come through that you’ve received an online order, however, you can’t find it in Altru. You correctly go to Sales > Unresolved Online Sales order.  You encounter some scary errors here and aren’t sure how to fix these errors!

Error: an error occurred while building an item in the cart. To complete the order, edit the item and enter any missing information

Don’t worry, you can still keep your money! Use this Knowledgebase solution to help! (BB746534) To learn more about unresolved online sales orders, be sure to view our video here!

rachelc

Rachel C.

You’re using batch to enter all of those gifts you received and when you go to run your batch through Credit Card Processing, you receive this error:

An error occurred before executing the process 'Credit Card Processing' : The batch template is missing the following fields, which are required for this process: CONSTITUENTID; DATE; AMOUNT; PAYMENTMETHODCODE; RECEIPTAMOUNT; CARDHOLDERNAME; CREDITCARDNUMBER; CREDITCARDTOKEN; CREDITTYPECODEID; EXPIRESON; REVENUESTREAMS; POSTSTATUSCODE; TYPECODE; GIVENANONYMOUSLY

This one is scary! But you’ll still be able to charge your credit cards, you just need to add these fields to your batch template first. This Knowledgebase solution (BB729387) contains all of those steps!

rachels

Rachel S.

You’ve so hard worked perfecting your query—you have a brilliant SUM, COUNT or another function there that gets you exactly what you need. You go to save the query as a selection—and then you see it:

Error: A selection can only be created for a query containing an aggregate when the query's primary key field is included in the output.

What does that mean? Will you still be able to save your query? The answer is YES and the solution is easy! Visit our Knowledgebase here for the solution.

rick

Rick R.

You are about to put together an awesome pivot table using our new OData Feature. As you’re setting up your data feed, you receive this error message:

Error: Cannot connect to the specified feed. Verify the connection and try again. Reason: The remote server returned an error: (401) Unauthorized.

Don’t sweat this one—this error can be resolved by verifying that you have the correct PowerPivot table installed and that you’re entering the correct credentials. We have specific steps to help in this Knowledgebase solution (BB752991).

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