Altru Chat Support Now Available

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Here in Altru support, we like options. You can call us, create a case, post in the community, write a letter (not recommended), and even catch us on Twitter (@bbsupport). But we've been missing one outlet - chat. You may have seen this little bubble before when searching in KB:

KBChat

Or noticed this guy at the bottom of our website:

Chat Bottom

Well, now these resources are available to you. If you have a quick question, give chat a try. This will keep you from waiting on hold or checking the community for updates to your post. I'm not saying we're not quick in either place (because we are!) - but nothing is faster than an immediate back and forth with a customer support analyst. And speaking of analysts, the people manning the chat are the same ones you get on the phone. Nothing is automated. You'll be talking, err typing, with your usual Altru experts!

Here's how it works:

*EDITED! You can still go through the path below, or you could just use the link below or the link in the community and skip the pick your product, etc steps!

Chat with Altru here!

 

Log in to Blackbaud.com and click Chat with Support at the bottom. (Chat is available Mon-Fri, 9-5 ET.)

You'll see the pop up below. If you haven't yet searched for your answer and want to give that a try, select Search the Knowledgebase. But if you know your answer isn't there and you want to talk to an analyst, select Chat Now.

ChatPopUp

 

 

 

 

 

 

 

 

 

 

From here, you'll be offered a couple other options for solutions and some FAQs. Still ready to chat? Select the Chat Now using IM:

Chat3

We'll just need a couple details about you to get ready. Fill out the form and click Submit.

GetReady

Now, sit tight for just a sec and we'll be right with you! Again, nothing is automated. You're chatting with the analysts who know Altru - and probably know you!

InChat

 

 

 

 

 

 

 

 

 

 

 

 

 

Don't worry if chat isn't for you. All of your other resources remain. So you can still create a case, post in the community, or give support a call. Looking forward to chatting with you soon! Click "Let's Chat" below, if you're ready to get started.

LC21

*Quick Tip: I've noticed that right click doesn't work in chat - so if you need to copy/paste an error message, use control V to paste!



 

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