BBNC Ready For #GivingTuesday
Published
Is your organization preparing email campaigns for #GivingTuesday? Will those emails be sent from Blackbaud NetCommunity? In preparation, Blackbaud has made some changes to ensure that your NetCommunity website will be ready.
What’s new with Blackbaud Net Community email?
Over the last year Blackbaud has made a significant concerted effort to upgrade and enhance the BBNC email infrastructure. Behind the scenes, we’ve completed server expansions and overall email processing enhancements.
Why were these changes made?
We know that the end of each year is critical for giving, and successful email campaigns in November and December are where the rubber hits the road to drive results. We've received a lot of feedback from clients on how we could improve user experience and performance of BBNC and this year we invested heavily in delivering results. We have stabilized, optimized and upgraded the overall email platform to fully empower our clients for end of year success.
The recent upgrades to the BBNC infrastructure will result in faster processing speeds and improved reliability.
What should I expect to experience during the upgrade process?
All of the improvements for the BBNC email system have been happening behind the scenes over the last several months. Most users will not be impacted during this change. If any customer actions are needed, Blackbaud will send out an update via our normal communication process outlining the necessary actions.
How will these changes impact my end of year campaign planning?
In terms of campaign planning within the administrator interface, clients should still utilize existing best practices for email sends and there will be no functional change to campaign creation or set up. Once the new email system has been enabled for your site the transition will be seamless, and will result in optimized email builds and improved processing.
Over the last year Blackbaud has made a significant concerted effort to upgrade and enhance the BBNC email infrastructure. Behind the scenes, we’ve completed server expansions and overall email processing enhancements.
Why were these changes made?
We know that the end of each year is critical for giving, and successful email campaigns in November and December are where the rubber hits the road to drive results. We've received a lot of feedback from clients on how we could improve user experience and performance of BBNC and this year we invested heavily in delivering results. We have stabilized, optimized and upgraded the overall email platform to fully empower our clients for end of year success.
The recent upgrades to the BBNC infrastructure will result in faster processing speeds and improved reliability.
What should I expect to experience during the upgrade process?
All of the improvements for the BBNC email system have been happening behind the scenes over the last several months. Most users will not be impacted during this change. If any customer actions are needed, Blackbaud will send out an update via our normal communication process outlining the necessary actions.
How will these changes impact my end of year campaign planning?
In terms of campaign planning within the administrator interface, clients should still utilize existing best practices for email sends and there will be no functional change to campaign creation or set up. Once the new email system has been enabled for your site the transition will be seamless, and will result in optimized email builds and improved processing.
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ARCHIVED | Blackbaud NetCommunity™ Blog
11/06/2015 2:30pm EST
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