Getting Started in the BBNC Community
Published
Hello! Welcome to the Blackbaud NetCommunity2. Here's a quick guide on how to get started in this Community.
This is your place to connect with fellow BBNC customers. This is YOUR Community. It’s your place to get answers, submit ideas, or read about the best ways to improve your craft.
There's also a HELP section HERE you can read all about the site's new features and capabilities.
Take a video tour of the new community!
What will I get from this community?
This Community is a great resource for BBNC customers. It’s an alternative to phone and chat support. You can ask your question here and it will be answered by a peer or by a BBNC expert..
There are also postings from BBNC employees and some generated from members of our own Community. They are all related to best practices when using BBNC services and products.
What can I provide this awesome group of people?
There are several ways you can contribute in our Community. Your input and expertise is invaluable! You have the knowledge and we’d like to hear it. Start a conversation or jump right into an existing one. This is a place to ask support questions, discuss common goals and practices, brainstorm ideas, submit ideas to the Product Development Team, and a place to connect with others.
What kind of questions are posted here?
Anything and everything.
You can also ask fellow BBNC customers how they are using their software.
But remember, let’s keep this Community friendly! Keep conversations civil and on topic.
I have a technical question. Where can I get help?
If it’s technical support you seek – ask your question here in Community. Chances are someone has already asked the question and the answer lives here. If not, a Customer Support Analyst or Consultant will chime in if a fellow Community member doesn't beat them to it.
I have a feature request. Where can I share my idea?
Great! We’re all ears. Our team is constantly working on features and updates to make your life better, and we love to know which ones are most important to you. You can share your suggestions and vote on others in the ideas category in the Navigation menu. You can "up-vote" ideas.
Have fun. Look forward to chatting with you!
There's also a HELP section HERE you can read all about the site's new features and capabilities.
Take a video tour of the new community!
What will I get from this community?
This Community is a great resource for BBNC customers. It’s an alternative to phone and chat support. You can ask your question here and it will be answered by a peer or by a BBNC expert..
There are also postings from BBNC employees and some generated from members of our own Community. They are all related to best practices when using BBNC services and products.
What can I provide this awesome group of people?
There are several ways you can contribute in our Community. Your input and expertise is invaluable! You have the knowledge and we’d like to hear it. Start a conversation or jump right into an existing one. This is a place to ask support questions, discuss common goals and practices, brainstorm ideas, submit ideas to the Product Development Team, and a place to connect with others.
What kind of questions are posted here?
Anything and everything.
You can also ask fellow BBNC customers how they are using their software.
But remember, let’s keep this Community friendly! Keep conversations civil and on topic.
I have a technical question. Where can I get help?
If it’s technical support you seek – ask your question here in Community. Chances are someone has already asked the question and the answer lives here. If not, a Customer Support Analyst or Consultant will chime in if a fellow Community member doesn't beat them to it.
I have a feature request. Where can I share my idea?
Great! We’re all ears. Our team is constantly working on features and updates to make your life better, and we love to know which ones are most important to you. You can share your suggestions and vote on others in the ideas category in the Navigation menu. You can "up-vote" ideas.
Have fun. Look forward to chatting with you!
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ARCHIVED | Blackbaud NetCommunity™ Blog
01/11/2016 4:39pm EST
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