Subscribe to this blog for Sphere tips and tricks.

Sphere End Of Support Coming On March 31, 2019

The End of Support for Sphere is on March 31, 2019. At that time, all remaining sites will be deactivated and become inaccessible. This means you will no longer be able to log in to run reports, extract data, or process payments. Read below for what this means for you.
As we approach the March 31, 2019 end of support date for Sphere, it is important you are aware of activities required to ensure you have a smooth transition. Please make note of the information below:

All Sphere contracts will end on March 31, 2019, or before depending on the date of your contract. At that time, all remaining sites will be deactivated and become inaccessible. Blackbaud will not maintain Sphere data after March 31, 2019. This means you will no longer be able to log in to run reports, extract data, or process payments. For general information, refer to this Knowledgebase article.

To review the end of support timeline and answer your questions, we are hosting a Sphere End of Support Q&A webinar on Wednesday, February 6, 2019. Register here to attend or receive a link to the recording after the broadcast.

If you have already begun the process of moving to another Blackbaud product, continue to work with your implementation team to ensure the project completes in a timely manner. Alternately, if you have chosen another vendor, be sure they understand this timeline to ensure you do not have a lapse in service.

Prior to March 31, 2019 (or before, depending on your contract), be sure you have completed all the work in Sphere that is important to you. If you have not done so already, consider the following:

If you have not yet planned for a replacement solution for Sphere, it is imperative you do so immediately. Sphere will be unavailable after March 31, 2019 and you will be unable to accept donations or extract data. You may find it beneficial to use Blackbaud’s Just Giving solution to set up basic forms quickly. You can get started here.  

As we move closer to March 31, if you have questions, please read the available material mentioned above and attend the Sphere End of Support Q&A webinar on Wednesday, February 6, 2019 by registering here.

Thank you for your prompt attention to the important Sphere End of Support date.

 
Posted by Betsy Gressler on Jan 30, 2019 3:05 PM America/New_York

Leave a Comment

Log in to post a comment.

Share:

Categories