Say “Yay!” To Super Support Tools For Blackbaud Customers
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Here’s a new year’s gift to every one of our customers…. Blackbaud just made it even easier to find answers, search for resources and connect with other customers or our expert Support Analysts.
“Yay!”
At our redesigned Support page (https://support.blackbaud.com) it’s super-easy to find what you’re looking for.
Here’s a few scenarios that you might recognize:
When you need help and you need it now – you can connect with our award-winning Support Team too! Log-in at https://support.blackbaud.com and choose from available options such as Chat and Case Central.
“Yay!”
I’m calling 2019 “The Year of Yay!” because I’m looking for things to celebrate and be grateful for. Even before the new year has arrived, I have my first one -- it’s the easy-to-use and easy-to-navigate Support Page at Blackbaud.
“YAY!”
- You’re new to the ResearchPoint prospect research software and would like to check out our video library. Log-in at https://support.blackbaud.com and click on Documentation
- You want to look up instructions for importing returned data files into your Blackbaud software. Log-in at https://support.blackbaud.com and click on Knowledgebase
- You’d like to connect with other customers to talk about best practices or their experiences – or you want to find upcoming events for the User Group you’ve joined. Log-in at https://support.blackbaud.com and click on Community
- You’ve submitted a batch of records to screen through WealthPoint data sources and get an error message that the batch cannot be processed. Log-in at https://support.blackbaud.com and click on Blackbaud Status to see if there’s a global issue with a product and it’s expected resolution timeframe.
“Yay!”
I’m calling 2019 “The Year of Yay!” because I’m looking for things to celebrate and be grateful for. Even before the new year has arrived, I have my first one -- it’s the easy-to-use and easy-to-navigate Support Page at Blackbaud.
“YAY!”
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