Get In The Know With Chat Support!

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Need to reach a Financial Edge Support Analyst for assistance but you don't have time to call Support? Chat Support is the way to go!

No matter the level of complexity, our expert analysts are ready to troubleshoot and resolve your Financial Edge issues through Chat Support. We assist with reporting issues, closing fiscal years, posting, voiding transaction, etc. You name the issue and we can resolve it! Chat is quick and convenient; you can start your chat session while also completing other simple tasks or conversations with your coworkers.

One of the great benefits of chat is that you can get a copy of your chat transcript at any point during the session. This will save you time in the future if you need to repeat or share the steps provided during the chat session regarding Financial Edge processes. Just click the envelope icon in the top right corner of your chat window and confirm your email address. When your chat session ends, you will also have another opportunity to have your transcript emailed. Just mark the “Send me a copy of the chat log” check box displayed at the end of your session, and verify your email address to receive the transcript within a few minutes.

If you are worried that you will not be able to access the great information provided during your chat session if you don’t have it emailed, don’t! We have that covered. A case is created to document every chat session, so just like with Financial Edge Phone Support, and you can  access this information in Case Central.

Chat Support for The Financial Edge is available Monday through Thursday from 8:30 a.m. to 8:00 p.m. ET and Friday from 9:00 a.m. to 8:00 p.m. ET. We can now answer a quick question for you if you are on the West Coast or just burning the midnight oil.

You can quickly access Chat Support by clicking "Chat with support" at the bottom of any www.blackbaud.com page, or by using the "Chat" link on the following web pages:  Support, Case Central, or Contact Us. Then, click the chat support image on Chat Support.

Save time today and give our Chat Support a try! Other Financial Edge customers love it and you will too!
News ARCHIVED | Financial Edge® Tips and Tricks 06/04/2014 7:00am EDT

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