Get to Know the eTapestry Customer Success Program 231

Get to Know the eTapestry Customer Success Program

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If you’ve recently implemented your database or perhaps spoken with your Renewals Specialist lately, you might have heard about the Customer Success Program. If you haven’t, you are probably thinking “What is the Customer Success Program? Is it for me?” Let’s spend a few minutes looking at the program- then you can decide if it’s right for you!


 

The Customer Success Program is designed to help you connect the dots between using your database and achieving your fundraising goals. Once you register in the program, you begin to receive the following resources:
  • Weekly Success Seminars- webinars on a variety of topics that cover functionality, strategy and best practices all rolled into one hour presentations. The topics vary and include both standard slides and screenshots paired with a live demonstration in eTapestry to review the concepts covered.
  • Monthly Newsletters- The ‘What’s New with Customer Success’ newsletter includes upcoming Success Seminars plus product updates, additional Training opportunities and Spotlights on various topics.
  • Spotlight on Success- We’re partnering with other Blackbaud departments to bring the resources to you! Learn about other ways we can help you succeed- from Blackbaud Merchant Services to Consulting- without having to look any further than your inbox!
  • Customer Success Program Forum- Pop over to the Forums tab and you’ll see we have our own section for discussions! This is where we’ll share feedback, answer lingering questions and house the recordings of the Success Seminars. Get to know the members of the program!
The Customer Success Program is designed so that you can register and participate for as long as you’d like- there’s no end date. Plus you have me, your Program Manager, to help you along the way. Questions? Leave them below and I’ll happily answer.

We have your keys to Success- step into the driver’s seat and sign up today!
eTapestry Customer Success Program Registration

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