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[11 July 4:58pm ET] RESOLVED: Update GIFTS Online: Disruption In Accessibility Of Retrieving Applications

Update Resolved: GIFTS Online Online Applications - You are now able to Retrieve All Online Applications 
We have identified the issue and have resolved within your GIFTS Online system.  We apologize for the delay this has caused you today.  Our original fix caused another issue that needed to be resolved so we took longer in resolving these issues than we originally intended today.  Please know that your experience is of the utmost importance to us and with everything we do we continually focus on ensuring a smooth experience for you and your applicants.  We will update all Blackbaud Community posts and send out a final communication by the end of the day today.  Thank you again.

Update: GIFTS Online: Disruption in Accessibility of Retrieving Applications Continues 
We have identified the issue and have resolved however in testing we have discovered another fix that we need to resolve.  Our entire team is focused on this resolution today and will resolve it as soon as possible.  You will continue to experience difficulty retrieving Online Applications in GIFTS Online. As soon as both fixes are fully tested and we are ready to deploy we will update this post alerting you to its availability.  Thank you again.

Reminder if you experience an issue please contact our Helpdesk:

Phone: 877.704.3343
Emailhelpdesk@microedge.com
Online: Log into the PowerME portal, click the Cases tab at the top of your PowerME homepage, and then click Create New Case.

Thank you. 

 
[11 July 8:53am ET] GIFTS Online: Disruption In Accessibility Of Retrieving Applications
GIFTS Online: Disruption in Accessibility of Retrieving Applications 
We have received reports from a few of our clients that they are experiencing difficulty retrieving Online Applications in GIFTS Online. You may also be experiencing the same accessibility issues if you have an address field in your application form. We have identified and resolved the issue and are now throroughly testing the resolution.  As soon as the fix is fully tested and ready to deploy later this morning we will alert you to its availability.  Thank you for your patience. 
 
Posted by MicroEdge Services on Jul 11, 2016 8:55 AM America/New_York

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