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RESOLVED: (Update 9/28/2017 4:00 PM EST) - GIFTS Online Service Error

Update, 9/28/2017, 4:00 PM EST:
This issue has been resolved by the measures taken yesterday, described below. We are taking additional steps to prevent this issue from occurring in the future and we thank all our customers for your patience in this matter.

Update, 9/27/2017, 5:00 PM EST:
We have taken steps to minimize the impact of the issue reported this morning, described below. We are still investigating the root cause and we will continue updating this announcement until the problem is entirely solved, but we have taken steps to prevent this issue in as many scenarios as possible. It is possible that some users will continue to experience occasional interruptions while opening or creating Organization records in GIFTS Online, until this notice is updated. During that time, we recommend following the steps below to work around the issue, we welcome you to report any issues you experience to the help desk, and we apologize for the inconvenience.
Thank you again for your patience while we correct this.

Original post, 9/27/2017:
We have had reports of some GIFTS Online users with data in the US to see a 'One or more errors occurred' and an ID number appears' in their browser when attempting to view or create a new record. This was initially reported about 10:00 AM EST today.   We are currently investigating the issue as a critical matter and will update here when it is resolved.

These issues are not affecting applicants in the grantee portal or Reviewer Portal, and there is no loss of data as a result of this issue. Customers affected by the issue will see a 'a 'One or more errors occurred' and an ID number appears' in their browser when attempting to view or create a new record.

In the meantime, we encourage users to log out and back into their GIFTS Online site in an effort to bypass the errors and move forward with their work.
Posted by Rhoda MoDavis on Sep 27, 2017 11:49 AM America/New_York

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