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Resolved: 5/1/2018: Certificate Error When Loading Blackbaud Grantmaking

Today some customers in the US data center have reported issues accessing Blackbaud Grantmaking Classic View at *.gogiftsonline.com, where the browser would display a security error that said that the certificate for the site is incorrect. This appears to be related to a temporary issue today among popular DNS providers, which pointed some customers to the wrong IP address for Blackbaud Grantmaking, causing this error to display. This issue should already be resolved for the majority of users, but if you are still experiencing this issue, we recommend restarting your computer (which will flush the DNS cache). If you continue to experience the issue after restarting, please create a case at https://goto.blackbaud.com.

For a period of time today, some customers may have also experienced an error when retrieving online applications or requirements, or when viewing the Online Applications and Reports dashboard part. This error has also been resolved.

If you experience any further issues, please create a case at https://goto.blackbaud.com.
Posted by Vin St John on May 1, 2018 7:34 PM America/New_York