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Blog Posts

  • Blackbaud Checkout
    New! Blackbaud Checkout Donation Form Kit
    Have you wanted to try the new responsive Blackbaud Checkout Donation form with digital wallets but not been sure where to start? Good news – we have created a kit that has everything you need to get started! The Blackbaud Checkout Donation Form features: A streamlined mobile responsive donation form Simplified checkout experience with access to ... more
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  • Spambox
    Important Changes To Spam Reports You Need To Know About
    No matter how great your organization is, some people on your email list will mark your emails as spam. When that happens, it’s important to know how spam complaints are handled, what has recently changed and what new actions you must take to manage these complaints. more
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  • Daisies in front of a tree
    Spring Has Sprung: Tips To Grow And Nurture Your Supporters
    Learn how to grow your supporter lists and tend your supporter “garden” by keeping lists engaged, bringing wilting supporters back to life and cleaning out the weeds to produce the best “harvest” ever!  Published on npENGAGE more
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  • Blackbaud University
    A Change Of Ways
    Do you ever get stuck doing something the same old way – even when you hear about a new way that may be faster – just because the old one is familiar ? I know I do. For example, I'd been hearing about the Instant Pot for a few years now, but I kept putting off getting one. I had a million excuses why I didn't need one, but the truth of the matter was – even though I knew it ... more
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  • Closed Caption icon
    Closed Captioning Available For Our Roadmap Webinar On 4/23
    We will pilot closed captioning technology with next week's Luminate Online and TeamRaiser Roadmap Update. Captioning will be available with the live webinar only (not the on-demand recording) and can be accessed by clicking on the CC icon in the Media Player. If you have any difficulty, use the Q&A widget to talk to the help specialist. We want to ... more
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  • BBU Image
    Paint a Picture with Your Data
    My sister and I have been trying to go to one of these drink-wine-while-you-paint places. We both come from creative backgrounds—she’s a writer, and I’m a designer. However, neither of us is a painter ! On their calendar of events page, the venue shows what attendees will paint each day. Based on the picture, you choose which session to attend. They have ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of March we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by viewing their profiles, ... more
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  • OBP Marketing
    Sandy Beaches & Your Social Media Strategy
    My boss assigned me with a huge goal this year, which at first, I felt like it would have been easier if she had asked me to count the grains of sand in a sand castle.   Ever feel like that with your job? Especially when it’s something as all-encompassing as your social media presence and keeping it fresh and new? Social media is a powerful marketing and ... more
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  • Hello
    Hustle And Blackbaud Luminate Online Team Up To Help You Engage Supporters
    We’re excited to announce that Hustle now integrates with Blackbaud Luminate Online! What Is Hustle? Hustle helps you have valuable conversations with supporters via the channel people engage with the most — text messaging. Hustle enables one-to-one text messaging and encourages text conversations with supporters. Unlike text-to-give ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of February we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by viewing their profiles, ... more
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  • Sustaining Year
    Recurring Giving By The Numbers
    Recently I was on a call with a client who was trying to convince her organization to start a recurring gift program. I mentioned to her that recurring gift donors often have a retention rate of 70–80%! I think I wowed her that I was able to remember such a significant statistic. However, when compared to an average first-time giving retention rate of only ... more
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  • No Image Description
    Maintenance On Total Giving Fields In Luminate
    Do you use the  Previous Year Total Amount  and  Year-to-Date Total Amount  constituent transaction fields in Luminate Online? Please be aware that we're running a system-wide maintenance process to update these fields to properly reflect Previous Year (2018) and Year-to-Date (2019) data. If you plan to use these fields to segment customers, they ... more
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  • Blackbaud University
    Design Through The Years – Pretty Vs. Usable – Form Over Function
    Anyone remember the crazy websites we used to make in the early days of the internet? My first websites were full of different blocks of colored text and as many animated images of kittens and unicorns as I could find. I may have thought it was pretty (it wasn't), but it certainly wasn't functional. There was no way anyone visiting my site could easily ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of January we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by viewing their profiles, ... more
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  • Surprising news
    What We Learned From Email Patterns On Giving Tuesday
    Good news and bad news can be drawn from email performance on Giving Tuesday. I asked our email team for their “top trends” on Giving Tuesday -- to help you prepare for what you might find this end-of-year fundraising period and beyond. Blacklist Providers Are Cracking Down. Even More. Low-priority blacklist providers have gotten more aggressive ... more
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  • Gift for You
    A Holiday Gift For TeamRaiser Event Managers: Participant Center Guide Template Kit
    During this festive season, your Customer Success Team wanted to share in a little holiday joy that will hopefully help you boost your TeamRaiser Peer-to-Peer Fundraising strategy next year. As a little gift, we’ve created a Participant Center Guide Template Kit, to help you walk your participants through your fundraising tools to maximizing their impact.   more
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  • Zero In Dartboard
    Preparing For Your 2019 Peer-to-Peer Event Season
    As you plan for next year’s Peer-to-Peer events, it is important to gather some big picture analytics to help you get a pulse on how your 2018 events performed. Doing this assessment will help you understand your fundraiser's strengths and weaknesses which in turn will help you better align your 2019 strategy. Before reviewing your own data, it is ... more
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  • Key to Success
    Best Practices: Multiple Emails In A Day To The Same Audience
    Will you send multiple email campaigns to the same audience on Giving Tuesday and at end of year? Yes? Please review this post.  Many organizations pre-schedule their emails; in fact this has classically been our advice for Luminate Online customers. During the busy giving season however, if you target the same audience with more than one email in a ... more
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  • Blackbaud University
    Tame Your Email Performance With Blackbaud University
    If you’re at all like me, you have an irrational fear of numbers. And why not? Numbers can be quite dangerous. Did you hear the troubling news that seven ate nine?!? Nowhere are these numbers more prevalent than your Luminate Online ™ email reporting dashboard. First they’re lurking in your open and delivery rates, then they’re skulking around your spam ... more
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  • Email image
    Luminate Online Wisdom For A #GivingTuesday Ninja Warrior
    Our classic advice for big volume email days is to schedule your emails in advance. This will ensure that your emails send as close to the time you schedule them as possible. Our team also uses these pre-scheduled emails to gauge email volume in advance.  And... classic advice is sometimes meant to be broken. Especially when very good reasons also exist ... more
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  • Luminate Beta for Social Media Marketers: Spread Your Message
    Questions? Luminate Beta Q&A with Product Managers
    Has your organization explored Luminate Beta ? If so, you'll know that Luminate Beta is where you receive early access to the latest marketing functionality for Luminate Online like ready-to-go dashboards, simplified list-building tools, and our new "next generation" email tool .  You may have some questions about this new functionality and how to ... more
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  • Bullseye
    3 Tips To Enhance Use Of Image Assets In Luminate Online
    Want to get involved in the Luminate Beta Email contest ? You can use it as a chance to get creative and build your brand. Try these tips for using fresh new images from our friend Christina Relacion at Cathexis Partners:  As an online marketer for a nonprofit, you likely wear a lot of different hats — especially if your organization has a tight budget. ... more
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  • Megaphone lady
    Use Luminate Beta Email? Then Get Rewarded!
    Are you using Luminate Beta? Now you can get rewarded for using the new Email tool!  Join our email contest  for a sweet reward when you use Luminate Beta Email and share your experience right here in the Community. How does it work? Use the new  Luminate Beta Email tool  to send an email to over  100 contacts  and share what you did here in this discussion for ... more
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  • QRG
    S-Tags Are Your Friend!
    We all want shortcuts to make our workload a little easier. Sometimes we even spend needless hours searching for those shortcuts. Well, have no fear— Luminate S-Tag shortcuts are here! S-Tags can be your friend if you learn how to use them correctly and efficiently. Blackbaud University has created a handy downloadable Luminate Online S-Tag Quick ... more
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  • Email and laptop
    New: 18 Designer Templates For Luminate Beta Email!
    Do you need some email inspiration? Check out our new, Blackbaud-designed templates for Luminate Beta Email! Whether you’re sending a quick “thank you” email for donors to a recent campaign or refreshing the look of a monthly newsletter, these new templates will save you time, and give your emails a polished, professional – and mobile-friendly – ... more
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  • Megaphone lady
    Winning Ways To Engage Mission Ambassadors For End Of Year Campaigns
    Have you locked yourself up yet with a notepad to brainstorm on  how will we change up end of year fundraising campaigns this year ?  Is one of your ideas "let's engage social influencers"? Good news! We've got some tools that will help!  Personal and social recommendations can sometimes cut through the clutter of social media newsfeeds and jammed email ... more
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  • Blackbaud University
    Balancing Event Thermometers
    Have you ever thought about what's inside your peer-to-peer event and participant's progress thermometers? What a silly question , you might be thinking. Everyone knows that donations to participants and to the event causes the level in the thermometers to rise. But is that always the case? When using TeamRaiser for peer-to-peer fundraising, your ... more
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  • Not Secure
    This Connection Is Not Secure... What To Do?
    Have you seen a "Not Secure" message appear on your website or seen it more frequently as you browse the web using Chrome, Firefox or Safari browsers? These sites haven't suddenly been hacked; this new security marking is part of an effort started by Google to increase website security. By gradually changing the security markings on websites, they hope ... more
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  • Planning segmentation
    Engagement And Email Deliverability Resources
    Every year, it seems nonprofits experience tectonic shifts in the technology best practices they rely on to generate support for their missions. Few areas have we seen more rampant change than in the email business. Since December 2016, when Gmail changed its algorithm for what constitutes an email worthy of getting into an inbox, the rules for email ... more
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  • Planning
    How Can I Track Constituent Engagement?
    Engagement Factors are an important, if underutilized, way to understand supporter activity with your site and campaigns, and they can help you tailor your organization’s strategies to align with constituent interests. If a key principle of successful communication and cultivation online involves getting the right messages to the right people at the right time, Engagement Factors can help you get there.  more
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  • BBU Image
    Fortune Cookies
    I love Chinese restaurants. I especially love fortune cookies! Their subtle sweetness is the perfect ending to the meal. Lately, I’ve been frustrated with the fortunes— or lack thereof —inside. Shouldn’t a fortune cookie give you an actual fortune? Remember the days of You will inherit a large sum of money or A new romance is in your future ? Lately the ... more
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  • Blackbaud University
    Break Out Of Your Writer’s Block
    You've created your TeamRaiser event. Now it's time to encourage your constituents to register for the event and to help your participants achieve their goals (and yours). But when it comes time to write these emails, you stare and stare at the blank page. You have—dun dunn dunnn— writer's block . I'm here to tell you, you are not alone. (How do you think I ... more
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  • QandA letters
    FAQ On Our Updated Email Acceptable Use Policy
    We've received a few questions recently about our updated Email Acceptable Use Policy (AUP)     What, specifically, has changed about your Email Acceptable Use Policy?  Luminate Online customers will see slight changes to the Email AUP. As Luminate has always been a high-acquisition, high-volume email system, we've long had very specific terms ... more
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  • BBU Image
    Junk Mail
    I was waiting outside for my son to get off the school bus and figured I would grab the mail. As I flipped though the letters and magazines, one in particular caught my eye. It was all about cats: cat food, cat behavior, cat clothing, cat conventions. I put it straight into the recycling. I have nothing against cats— I like cats! —but my husband is extremely ... more
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  • TNT_Image
    Magical Links You Aren’t Using
    Luminate offers a few magical links to help your organization provide a touch of customer service to your online program. The functionality allows constituents to log in automatically or retrieve relevant documentation simply by clicking a link inside an email your organizations sends. The Autologin feature allows you to create a link to your site ... more
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  • Urgent
    Final Update: Luminate IP Address Changes
    Blackbaud has begun making upgrades to the Luminate environment to accommodate the changeover to new IP addresses . As we have communicated weekly by email for two months, Luminate administrators need to assess the impact of these IP address changes and make any necessary updates to their systems. The deadline has passed and the IP address changes ... more
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  • Build a Web Page
    Including Surveys With Your Luminate Online Content
    After you create a new survey, you probably want people to take it, right? With Luminate Online, you have two options for adding a survey to your online content: you can create a link to your survey or you can embed your survey on a web page . more
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  • No Image Description
    Luminate Drones?
    Drones are all the rage today, aren’t they? You can buy a drone just about anywhere. Both newbies and professionals are getting onboard. Everyone is freaking out over the stunning aerial photography and bird’s-eye views. And then there’s the added bonus of being able to hone in on specific detail. Wouldn’t you love to have that same 360-degree view of ... more
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  • Target
    Dear Ben/Benjamin/Friend,
    When it comes to email salutations in Luminate Online, there's a common conundrum involving nicknames and the Nickname field. The challenge goes something like this: we want to display someone's nickname, but if the nickname field is empty then display the first name, and if the first name field is empty then display "Friend." Nickname, if blank then ... more
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  • check
    Tips From The Pros About Using S-Tags In Luminate Online
    Did you see the recent post about S-Tag magic in this blog ? Our friends at Cathexis Partners thought  a “101” on S-Tags would be a helpful companion to that piece, as one of the frequently asked questions they hear from Luminate and TeamRaiser customers is: What are S-Tags and how can they help my organization?   With that in mind, the Cathexis team shared ... more
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  • Blackbaud University
    Fundamentally Still The Same
    A few months ago, my husband and I decided our perfectly functional dining furniture, dishes, and accoutrement were getting stale. So, we bought a new dining set that we both liked. And to make room for our new dishes (and more), we went through our kitchen cabinets, rearranged items, and packed away some things we were no longer using. When all was said ... more
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  • No Image Description
    Maintenance On Total Giving Fields In Luminate
    Do you use the Previous Year Total Amount  and Year-to-Date Total Amount  constituent fields in Luminate? Please be aware that we're running a system-wide maintenance process to update these fields to properly reflect Previous Year (2017) and Year-to-Date (2018) data. If you plan to use these fields to segment customers, they may not accurately ... more
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  • clock
    Want To Save Time? There's An S-Tag For That!
    Many of us find there’s never enough time in a day to get done everything that needs doing . We try to think of ways to be better organized, more creative, or better informed. We sometimes wonder, is there a quicker, easier way? Well, when it comes to your workday—and if you’ve got Luminate Online— there’s an S-Tag for that! You can use S-Tags (session ... more
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  • Security News
    Best Practices For Sharing TLS Requirements With Your Donors
    On 15 March 2018 Blackbaud will disable TLS 1.0 across its solutions in alignment with industry best practices set forth by the Payment Card Industry (PCI) Standards Council. Since Luminate Online and TeamRaiser are  B lackbaud cloud solutions and receive upgrades automatically, they are always current and always compliant – you will receive any ... more
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  • Labrador puppy
    Top Tips For Retaining Sustaining Gifts From Cathexis Partners
    Trying to grow a sustainer program? One of the biggest challenges can be "saving" monthly donors when their credit cards expire. Without good solutions for this, efforts to recruit new sustainers can be like filling a leaky bucket. You keep pouring water in the top, but you're losing some of your volume out the bottom! To help you take a proactive stance ... more
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  • No Image Description
    What's New: Groups Filter In Luminate Beta List!
    Now you can filter on specific system-generated groups from Luminate Online within a Luminate Beta list. You can combine the groups filter with other filters to enhance your lists. For example, you could find TeamRaiser participants who are social influencers and encourage them to help increase awareness of your upcoming event. Anyone with access ... more
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  • New Customer Success portal ad
    New To Luminate Online? Here's How To Get Started.
    Is your organization new to Luminate Online ... or are you a new employee at an organization that's been using it for a while? We want to help you get up to speed fast, that's why we've put together a lot of resources to give you the lay of the land.  We're calling this the Luminate Online New Customer Success Program . Think of it as your first stop in getting an ... more
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  • Dollar Icon
    New Constituent Address And Total Giving Filters
    Just in time for year-end fundraising, we’ve added new Giving and Address filters to Beta Lists to save you time when creating campaign queries.   Filter by Constituent Address Quickly add address parameters to your list with Constituent Address filters. Narrow down addresses by City, State/Province, Zip/Postal Code, County and Country. Filter by ... more
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  • Dec 31
    Important Email Reminders For Luminate Online
    By Rachel Shields & Kathryn Hall With the holiday giving season kicking off and #GivingTuesday right around the corner, we wanted to provide you with some Luminate email pointers to help ensure your year-end efforts are successful.  1.      Schedule your send as far in advance as possible:  Everyone wants to send on November 28th and December 31st. ... more
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  • No Image Description
    Opting Back In Previously Opted Out Constituents
    To maximize email deliverability, the List Unsubscribe Header makes it easier for people who want to leave your list to opt out. But what if they want to opt back in? Here's how to help make it easy for constituents to re-subscribe. more
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  • Welcome email
    NEW! Email Welcome Campaign Toolkit
    It’s a great time to plan a warm welcome for all the new, first-time donors from your #GivingTuesday, year-end, and holiday campaigns.  To help you get this done, we created a new Welcome Series toolkit that includes mobile-friendly email templates, step-by-step instructions, and even Photoshop design files. With these tools and Luminate Beta, ... more
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  • No Image Description
    3 Ways To Build Birthday Campaigns with Luminate
    With the new Luminate Beta Lists filters , you have fresh superpowers, including creating super simple email lists to drive birthday campaigns. Email people on or before their birthday to power relationship-building and fundraising. Here are a few of the new opportunities this offers you:     1. Send birthday ecards to supporters.  Remind ... more
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  • Blackbaud University
    Become A Luminate Online Power User!
    Are you spending too much time trying to understand the comprehensive tools in Luminate Online? Blackbaud University training can teach you the features and flexibility of these tools to help you streamline tasks and become more efficient in your job. We want to make sure you're getting the most out of your solution so you can better understand your ... more
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  • EOY Fundraising Toolkit
    FREE! Great Giving Tuesday & End Of Year Campaign Kit
    We've just posted a well thought out and totally useful  #GivingTuesday & End-of-Year Email Campaign Toolkit   in the Community. It's mobile-responsive and socially aware. And designed to help you boost your #GivingTuesday and end-of-year campaign results.   This toolkit - created by the experts on our strategic consulting team - gives you all the ... more
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  • Chrome
    Google Chrome Security Updates
    Starting this month, Google Chrome will display a "not secure" message at the top of any nonsecure URL (HTTP) web page that also contains a user-input form , such as an email address field. The message is informational only and will not display on HTTPS pages or on HTTP pages that don't have a user-input field. What does this mean for pages hosted by ... more
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  • digi know
    Writing & Designing Engaging Emails Webinar: On-Demand Recording
    Writing and Designing Engaging Emails Tuesday, September 12 | 1:00 p.m. ET Digi-know that utilizing buyer personas in email campaigns gets  2x the open rate and 5x the click through rate .  Email campaigns should be the primary strategy for communicating with your visitors, members, and donors. To appropriately engage audience, you need segmented ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of August we have a new list of professionals who have earned their Luminate Online Fundamentals certification. more
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  • Dollar Icon
    What Can I Do With Wealth Ratings?
    As part of our Intelligence for Good initiative, we’re making analytics and intelligence more accessible and easier to use . Last week we turned on Wealth ratings in Luminate Beta Lists. The new Lists filters allow you to evaluate supporters’ financial resources according to publicly available wealth data . Let's look at some ways you might use ... more
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  • Report Spam
    Is Your Email Spammy? You Might Be Surprised.
    Here's How To Find Out. Today's Luminate Online release includes enhancements to help you get more emails into your supporters' inboxes.  Over the past several months we’ve talked a lot about email deliverability and how you can use engagement, list hygiene and other tools within Luminate to ensure more of your emails reach the inboxes of supporters ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . more
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  • Blackbaud Support
    Coming Soon: A Better Way To Access Luminate Support And Resources!
    We have exciting news about upcoming changes to how you will access customer support.   Beginning August 14 , we're retiring the Convio Customer Center portal, replacing it with Blackbaud’s award-winning Support portal. You’ll be able to access all Blackbaud Support resources for all products using one login in one place on the Blackbaud website. ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of May we have a new list of professionals who have earned their Luminate Online Fundamentals certification. more
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  • No Image Description
    Canadian Anti-Spam Law Comes Into Full Effect July 1 - Are You Ready?
    In July 2014, Canada enacted  The Canadian Anti-Spam Legislation (CASL) - strict new regulations for bulk email. The phase-in period for CASL stretched over 3 years to allow organizations to adjust their emailing practices to align with CASL's rigorous opt-in policies and rules for suppression of unwanted email. The grace period for CASL ends July ... more
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  • Blackbaud University
    Celebrating Certified Users
     Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of April we have a new list of professionals who have earned their Luminate Online Fundamentals certification. more
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  • No Image Description
    CSM Tip: Now Is The Time To Focus On Engagement!
    **Posted on behalf of Lauren Crawford** My son is almost 4 so, naturally, we enjoy a good game of I Spy. Humor me and play along. I spy constituents that like your organization… I spy constituents who want to receive updates from you… Any guesses? No, it’s not the dog. Okay I’ll tell you - I spy an opportunity to increase open rates for Giving Tuesday and End of ... more
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  • give power to your people
    Go Big with People Powered Campaigns
    People want to go big in 2017! This Thursday, we'll show you how on our webinar "The Secrets Behind People Powered Campaigns" with NetChange. Your supporters are inspired to make an impact and bring their social networks, stories and ideas to the table. However, with the growing democratization of social change, the digital tactics we’ve come to know ... more
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  • User Feedback Wanted
    We want to learn from your experiences using Luminate Online
    In the next few days, all backend Luminate Online product users will get a pop up with a survey link that will ask about your experiences using Luminate Online. The survey should take about 5-10 minutes to complete and the results will be used to help inform decisions to improve your experiences using Luminate Online in the future.   We value and ... more
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  • Let’s Create Lasting Relationships: Ten Ways You Can Engage Existing Donors to Build Repeat Giving
    Upcoming Email Webinars
    Getting emails into inboxes is part art, part science. As email service providers struggle to ensure their users get only quality emails, spammers keep catching up with them. This leaves nonprofit communicators following the bouncing ball of changing guidelines and best practices.  We want to help you keep up with the latest trends and ensure your ... more
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  • Email icon
    Verizon’s Getting Out of the Email Business: How Does This Impact You?
    Verizon recently announced its decision to close down its email business. The holders of the roughly 4.5 million email addresses with an @verizon.net extension will have a very short period of time to migrate their email address as-is to AOL – or abandon the address. People who choose the first option will continue to use the same @verizon.net email ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the months of February and March we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by clicking on ... more
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  • No Image Description
    [RELO] Is Something Missing from Luminate?
    Missing Queries Is there a query missing in your Luminate Online?   Here’s a quick check list you can use before contacting support. Query type is Constituent Query is saved in a Luminate folder Ensure other users may run this query checkbox is marked Check your system security to make sure you have proper rights Ensure there aren’t any sort fields ... more
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  • No Image Description
    New Donation Payment Method: Visa Checkout!
    With  Visa Checkout , you can offer your donors a safe, simple, and quick way to give a one-time donation using Blackbaud Secure Payments! How does it work?  Your donors can support your mission without the need to fill out forms by choosing Visa Checkout , a digital wallet payment option. Visa Checkout speeds donations from  all  card types (not just ... more
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  • No Image Description
    We (Blackbaud User Experience) need your help organizing the future!
    Hi again! We'd like your help to think through how we can better organize our solutions in the future. If you could spare some time for the survey below, my team would greatly appreciate it. It should take no more than 5 minutes of your time (depending on your answers, it might take even less).  The survey will first ask a few questions about you and your ... more
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  • No Image Description
    New Dashboard Features In Luminate Beta
    Save views in a dashboard Do you have favorite filters for some of your dashboards?  Now, you can save those filters as a dashboard view.  For example, you can save one view for 2017 and another for 2016 on the Overview dashboard and easily switch between these two.  You can save views on any dashboard. Schedule dashboard emails If you want a specific ... more
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  • No Image Description
    February 2017 Release To The Raiser's Edge Luminate Online Integration Available
    A new release to the Raiser's Edge Luminate Online (RELO) integration is now available on the Download section of our website! Please note the version update to the Luminate Online plug-in for The Raiser's Edge to version 1.4.6229.28797 and Blackbaud Web Services to version 1.4.17020. 2 . With this release we've included new filter options in the ... more
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  • Team Raiser
    Team Raiser Events Are Right Around The Corner. Is Your Organization Prepared For Gift Intake And Processing?
    During Team Raiser season, Luminate Online support receives a larger amount of questions revolving around payment processing issues. With appropriate planning and attention, Administrators can ensure that they will have a successful event preventing registration or payment disruptions. This post will go over some preventative steps your ... more
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  • No Image Description
    Discounts On Can't Miss 2017 Conferences
    Did you make a New Year's resolution to learn more about innovations in non-profit marketing and fundraising, understand best practices, or connect with other like-minded individuals doing this work? One of the best ways to do this is to attend one of these great conferences. As a bonus, we have discount codes for customers to use on non-Blackbaud ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of December we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by clicking on their names to ... more
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  • Celebrate New Years
    Prepping Luminate Online For The New Year
    Happy New Year! I always take a day soon after the new year to clean up and prepare my household for the year. I spend time sorting, filing, or recycling all of those papers that have accumulated on my desk over the year ( where do they come from? ). I set up the new file folders I'll need for the coming year, for example for tax papers and medical bills. I also go ... more
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  • No Image Description
    What's New In Luminate Beta
    This week we launched the Email Dashboard in Luminate Beta to help you track the performance of your email campaigns.  You can dig right in and narrow down your results by campaign, message, variant, or time period.  Also, you can filter by Center if you use Multi-Center.   Use the Email Dashboard to gain insight to: Engagement - How active your ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of November we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by clicking on their names to ... more
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  • Blackbaud University
    Getting More Out Of Luminate Beta
    Luminate Beta is the first offering of the next generation of Luminate Online. When you access Luminate Beta, you'll see several tabs ( dashboards ). Each dashboard contains multiple reports. These reports are designed to help your organization make strategic decisions about your online fundraising and marketing practices. Did you know you can ... more
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    The User Experience team needs your help!
    How do you think about the concepts you’re asked to deal with as part of your job every day? How do they relate to each other (or not)? What words do you use to describe those relationships?   Strange questions on their own, I suppose. But extremely helpful for folks like myself (I’m a Senior User Experience Researcher on the UX Team at Blackbaud) to improve ... more
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  • EOY Prep
    7 Of 7 - EOY Series: Gratitude And Cultivation
    Are you prepared for what happens after EOY?  Here are some tips and important questions to consider: What is your organization's gratitude strategy?   Are you getting that timely, personalized thank you message out to your donors?  Some of the most impactful thank you messages I've received after donating, included images of the people, animals, ... more
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  • BBU
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users   Blackbaud University continues to  celebrate our Luminate Online Certified users . For the month of October we have a new list of professionals who have earned their Luminate Online  Fundamentals  certification. Be sure to review our listing and celebrate your colleagues by clicking on their names ... more
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    Three Great Days At BBCON For Online Marketers
    If you use Luminate Online and you're going to bbcon next week, a super extensive lineup of fabulous sessions awaits you. To help you navigate the three days and hundreds of sessions, we put together this brief selection of Luminate Online and digital marketing highlights. Some sessions are Luminate how-to's and more technical (fun with S-tags, ... more
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