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  • bbu generic
    S-Tag Conditionals – Breakin' It Down!
    I'll admit it. I've been working with Luminate Online for over 10 years, yet I sometimes still feel like a novice when it comes to writing conditional content using S-Tags. So, I've come up with a trick to make it easier on me (and to help calm my nerves). Before I write out the conditional code, I think through what I need the code to do. In other words, I figure ... more
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  • bbu generic
    Something(s) to Think About
    Have you ever wondered where in Blackbaud Luminate Online to find all the surveys a constituent has taken? It's all about the Interactions tab under a constituent's profile. When you navigate to the tab, change the filters to only display Survey Submitted and you will see the list of all the completed surveys. You can even click the name of the survey to view the constituent's answers.  more
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  • Cathexis Virtual Drives
    Extend Your Peer-to-Peer Fundraising Reach with Virtual Drives and Shopping Carts
    The following post is from Mark Becker with Cathexis Partners, a Blackbaud Partner. You likely know that peer-to-peer fundraising has become a powerful tool for fundraisers as people of all ages engage online with their friends, family, and missions that are important to them. That’s why it’s important for nonprofits to continue to empower their ... more
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  • bbu generic
    Wait—Who Are You, Again?
    Last year, my family made a donation to a zoo that we had visited on a family vacation. While I got an email receipt, I never received another email from them … until last week. Suddenly I started receiving solicitation emails for the zoo. And while I do like this zoo and would consider supporting them again, it was very jarring to have received nothing for so ... more
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  • Product Update
    Boost Your Knowledge Of New Features During Our Blackbaud Luminate Online Product Update and Adoption Sessions
    Join us on Tuesday, April 28 @ 3 p.m. ET for our first Product Update Briefing:  Digital Marketing and Peer-to-Peer Fundraising which is sure to get you excited about new features and capabilities like Participant Center 3, ACH capabilities for Blackbaud Merchant Services (BBMS), and new security updates in Blackbaud Luminate Online and TeamRaiser. You can start using these new features as soon as you hear about them! To help you to reach Blackbaud Luminate Online's fullest potential, the Blackbaud Customer Success team has developed Product Adoption Sessions to follow.   more
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    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of March we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by viewing their profiles, ... more
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  • Blackbaud University
    Are you being seen?
    Thanks to the pandemic, I think I've gotten at least one email from every company or organization I've ever given my email address to. I'm sure you have, too. In this uncertain environment, many organizations are sending out more communications than they normally would this time of year. With all these messages going out, you want to make sure your ... more
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  • Handshake
    Tips for Messaging your Funders in Uncertain Times
    In these uncertain times, many nonprofits are worried about the impact of COVID-19 on their finances. How do we ask people for money when they are terrified for their health and safety and preparing for the worst-case scenario? Why will they consider funding us when they are watching their retirement accounts plummet? Our partners at Turnkey help ... more
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  • Checklist
    Planning For COVID-19, A Blackbaud Luminate Online Checklist
    COVID-19 is affecting every aspect of our daily lives. The nonprofit community is quickly adapting to the new realities and Blackbaud is assisting, providing resources for communicating with donors , gala events and peer-to-peer events . With so many shifts in fundraising and communications strategy, here are four areas that your organization ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of February we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by viewing their profiles, ... more
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  • New Feature
    New: Offer Donors an ACH Payment Option with Blackbaud Merchant Services!
    We’re happy to announce that a most-requested feature is now available in Blackbaud Luminate Online – the option to accept direct debit or ACH transactions through Blackbaud Merchant Services (BBMS). You’ve long asked for this feature to simplify reconciliation and reporting, and give your donors and registrants another popular payment option in ... more
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  • Blackbaud University
    Inviting Previous Attendees to Events
    If the plethora of save-the-date invitations in my inbox these days is any indication, I'd say many of you are already starting to plan your major events for 2020. One of the big questions we hear every year is, "How can I email my constituents who registered for last year' event but haven't yet registered for this year' event?" Luminate Online auto ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of January we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by viewing their profiles, ... more
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  • No Image Description
    Take the Customer Experience Journey Mapping Survey to Win $100
    Have you ever used Customer Experience (CX) Journey Mapping or Design Thinking at your organization? CX Journey Mapping is a multi-step process by which cross-functional teams stand in their supporters' shoes and map the end-to-end interactions and experiences from the supporters' perspective. It’s been almost seven years since hjc brought ... more
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  • Payments
    DELAYED: New Year and New Look for Digital Wallets in Blackbaud Checkout
    Important Update on Digital Wallets in Blackbaud Checkout As we recently announced, Visa and MasterCard are joining forces to provide a one-click digital wallet solution that adheres to EMVCo’s new standard for EMV Secure Remote Commerce (SRC) . That solution will combine Masterpass and Visa Checkout—two of our three digital wallet options ... more
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  • TNT_Image
    Email Comprehensive Receipts to Your Recurring Donors
    I spent the last few days of 2019 setting intentions for this new year and getting organized so that hopefully the tasks that are on the path in front of me are completed in a less stressful, yet successful manner. One of those things is gathering up receipts from my tax-exempt donations. Luckily the organization that I give to monthly, makes it a little ... more
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  • Email
    5 Tips to Ensure EOY Email Success in Luminate Online
    Congratulations on an amazing #GivingTuesday! Overall, organizations using Luminate Online surpassed last year's fundraising numbers by double digits. Now that you are in the final stretch of your preparations for the holiday giving season, we wanted to provide you with some Luminate Online email pointers to help ensure your year-end efforts ... more
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  • Google Ad Grants logo
    Optimize Your Google Ads to Reach Giving Season Goals
    Getting Started First, ensure you have visibility into the unique value of each donation or purchase. Integrate Blackbaud Luminate Online with Google Analytics and import ecommerce goals directly into your Google Ads Account.  You can measure how much Ad Grants contribute to your fundraising efforts by tracking the unique values of each ... more
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  • Exclamation mark
    Increased security for Luminate FTP sites on Oct 22
    For the last year, Blackbaud Luminate Online® customers have had the ability to upgrade to new, more secure FTP connection methods (SFTP or FTPS). If you are using a standard FTP connection and have not yet switched, time is running out! Connections via standard FTP are scheduled to be blocked beginning on October 22, 2019. If you have an FTP site and wish ... more
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  • CallHub Logo
    Extend Your Marketing Reach with CallHub
    How rapidly do you check incoming text messages? If you’re like most people, it’s within 90 seconds. It can take us days to read new emails in our inboxes – if we look at them at all. Text messaging, applied creatively, can boost the results of your outreach and engagement campaigns. A brand new Blackbaud technology partner, CallHub , offers affordable ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of September we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by viewing their profiles, ... more
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  • Huge Star
    Blackbaud + Google = Better Together!
    We’re so excited to join forces with our friends at Google to help you measure the impact and improve the effectiveness of your digital ads. With the Giving Season upon us, this is a great opportunity to set yourself up for success - and be able to demonstrate the fundraising power of digital to your stakeholders!  In this webinar, you’ll hear directly ... more
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  • obp marketing
    Marketing Emails You Look Forward To Opening
    A few months ago, I succumbed to the hype and bought a fitness tracker. (It’s a ring, and I love it so much more than the wrist-based trackers, but that’s another story…) Shortly after I synced the tracker with my phone, I got an email from the company thanking me for purchasing the product and giving me a quick tip on how to get started. Over the next few weeks, ... more
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  • Exclamation mark
    Immediate Action Required For LinkedIn Social Login
    LinkedIn has new mandatory login requirements that may require your immediate attention. Am I Impacted? If you have enabled LinkedIn as a social login option in Luminate Online or TeamRaiser, your supporters may experience unexpected behavior (like not being able to log in) due to the deprecation of the LinkedIn OAuth1 and v1 API in early 2019.  ... more
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  • Hacker image
    New! Enhanced Security Setting For Custom Donation Forms
    Luminate Online version 19.5 introduced a new feature to enhance security for custom donation forms. In the event of fraudulent attempts on a donation form via API calls, the new option stops most fraudulent activity. This new option enables administrators to enforce collection of all required fields for validation of API requests to a donation ... more
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