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  • No Image Description
    Maintenance On Total Giving Fields In Luminate
    Do you use the  Previous Year Total Amount  and  Year-to-Date Total Amount  constituent transaction fields in Luminate Online? Please be aware that we're running a system-wide maintenance process to update these fields to properly reflect Previous Year (2018) and Year-to-Date (2019) data. If you plan to use these fields to segment customers, they ... more
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  • Gift for You
    A Holiday Gift For TeamRaiser Event Managers: Participant Center Guide Template Kit
    During this festive season, your Customer Success Team wanted to share in a little holiday joy that will hopefully help you boost your TeamRaiser Peer-to-Peer Fundraising strategy next year. As a little gift, we’ve created a Participant Center Guide Template Kit, to help you walk your participants through your fundraising tools to maximizing their impact.   more
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  • Zero In Dartboard
    Preparing For Your 2019 Peer-to-Peer Event Season
    As you plan for next year’s Peer-to-Peer events, it is important to gather some big picture analytics to help you get a pulse on how your 2018 events performed. Doing this assessment will help you understand your fundraiser's strengths and weaknesses which in turn will help you better align your 2019 strategy. Before reviewing your own data, it is ... more
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  • Cash Sweat & Tears logo
    Does Your Organization Have An Extraordinary Volunteer?
    Honor them in a major way by nominating them now for the 2019 Cash, Sweat & Tears Award .        What Is The Cash, Sweat & Tears Award? Presented by the Peer-to-Peer Professional Forum , The Cash, Sweat & Tears Awards "honors the passion of North America’s most extraordinary volunteers – the people who take on physical challenges, overcome obstacles or ... more
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  • MobilePay
    Five Ways To Use Blackbaud MobilePay
    Blackbaud MobilePay™ gives you a new way to process gifts and registration payments using a mobile phone or tablet—anywhere you have a cellular or wi-fi Internet connection. Payments flow directly into Blackbaud Luminate and Blackbaud TeamRaiser, eliminating extra paperwork and back-office data entry. Let's look at some of the opportunities ... more
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  • New icon
    On-the-Go Event Management
    It’s the day of your organization’s fundraising walk. You’re onsite by 4:30 a.m. and will spend the next hour transporting, setting up, and testing the computers and equipment that will be used for participant registration and payments. Sound familiar? Well, your day-of event management is about to change just in time for 2019 planning. Blackbaud ... more
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  • BBU Image
    Just Keep Swimming…
    We are a summer family. We love the weather, the beach, the sun, and our pool. Now that our kids can swim, they’re constantly asking my husband to toss them into the deep end. Over, and over, and over again. It seems they can never get enough! Watching this fun puts a big smile on my face. Plus, I’m not the one having to do the tossing! At your organization you may ... more
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  • Not Secure
    This Connection Is Not Secure... What To Do?
    Have you seen a "Not Secure" message appear on your website or seen it more frequently as you browse the web using Chrome, Firefox or Safari browsers? These sites haven't suddenly been hacked; this new security marking is part of an effort started by Google to increase website security. By gradually changing the security markings on websites, they hope ... more
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  • Facebook logo
    It’s Here: TeamRaiser Integration With Facebook Fundraiser!
    We’re excited to announce the availability of the Blackbaud TeamRaiser Integration with Facebook Fundraiser for all US-based customers.  The new functionality brings increased reach and efficiency to your peer-to-peer fundraising events. Early testing of this integration has demonstrated that when participants link a Facebook fundraiser to ... more
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  • Facebook logo
    Get Ready To Increase Donations For Your Mission With TeamRaiser And Facebook!
    We’re excited to announce Facebook Integration with TeamRaiser is coming soon to all US-based TeamRaiser customers!  You’ll be able to reach more people about your cause to earn more for your mission, and make event administration faster and easier for you. With TeamRaiser Facebook integration, your supporters register for your event, then create ... more
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  • Blackbaud University
    Break Out Of Your Writer’s Block
    You've created your TeamRaiser event. Now it's time to encourage your constituents to register for the event and to help your participants achieve their goals (and yours). But when it comes time to write these emails, you stare and stare at the blank page. You have—dun dunn dunnn— writer's block . I'm here to tell you, you are not alone. (How do you think I ... more
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  • TNT_Image
    Magical Links You Aren’t Using
    Luminate offers a few magical links to help your organization provide a touch of customer service to your online program. The functionality allows constituents to log in automatically or retrieve relevant documentation simply by clicking a link inside an email your organizations sends. The Autologin feature allows you to create a link to your site ... more
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  • Urgent
    Final Update: Luminate IP Address Changes
    Blackbaud has begun making upgrades to the Luminate environment to accommodate the changeover to new IP addresses . As we have communicated weekly by email for two months, Luminate administrators need to assess the impact of these IP address changes and make any necessary updates to their systems. The deadline has passed and the IP address changes ... more
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  • check
    Tips From The Pros About Using S-Tags In Luminate Online
    Did you see the recent post about S-Tag magic in this blog ? Our friends at Cathexis Partners thought  a “101” on S-Tags would be a helpful companion to that piece, as one of the frequently asked questions they hear from Luminate and TeamRaiser customers is: What are S-Tags and how can they help my organization?   With that in mind, the Cathexis team shared ... more
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  • No Image Description
    Maintenance On Total Giving Fields In Luminate
    Do you use the Previous Year Total Amount  and Year-to-Date Total Amount  constituent fields in Luminate? Please be aware that we're running a system-wide maintenance process to update these fields to properly reflect Previous Year (2017) and Year-to-Date (2018) data. If you plan to use these fields to segment customers, they may not accurately ... more
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  • Security News
    Best Practices For Sharing TLS Requirements With Your Donors
    On 15 March 2018 Blackbaud will disable TLS 1.0 across its solutions in alignment with industry best practices set forth by the Payment Card Industry (PCI) Standards Council. Since Luminate Online and TeamRaiser are  B lackbaud cloud solutions and receive upgrades automatically, they are always current and always compliant – you will receive any ... more
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  • Greyhound
    Schedule A TeamRaiser Event Status Email - And More Tips From DNL Omnimedia
    Our partners at DNL Omnimedia have compiled some super Luminate Beta tips in a blog post entitled 3 Ways to Start Using Luminate Beta in 2018 , including new ways to use Dashboards, Lists and the Social Influence Report. Their Dashboards suggestion helps handle a really common challenge for event coordinators: Making sure that everyone who ... more
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  • No Image Description
    What's New: Groups Filter In Luminate Beta List!
    Now you can filter on specific system-generated groups from Luminate Online within a Luminate Beta list. You can combine the groups filter with other filters to enhance your lists. For example, you could find TeamRaiser participants who are social influencers and encourage them to help increase awareness of your upcoming event. Anyone with access ... more
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  • facebook
    Coming Soon: Facebook Integration With TeamRaiser
    On November 29 th , in conjunction with Facebook’s Social Good Summit, Blackbaud announced that it will integrate its fundraising and engagement solutions with Facebook. This integration will first be available in TeamRaiser, with plans to expand integration capabilities to other solutions over time.   What is the integration and why is it ... more
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  • Dollar Icon
    New Constituent Address And Total Giving Filters
    Just in time for year-end fundraising, we’ve added new Giving and Address filters to Beta Lists to save you time when creating campaign queries.   Filter by Constituent Address Quickly add address parameters to your list with Constituent Address filters. Narrow down addresses by City, State/Province, Zip/Postal Code, County and Country. Filter by ... more
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  • Welcome email
    NEW! Email Welcome Campaign Toolkit
    It’s a great time to plan a warm welcome for all the new, first-time donors from your #GivingTuesday, year-end, and holiday campaigns.  To help you get this done, we created a new Welcome Series toolkit that includes mobile-friendly email templates, step-by-step instructions, and even Photoshop design files. With these tools and Luminate Beta, ... more
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  • No Image Description
    3 Ways To Build Birthday Campaigns with Luminate
    With the new Luminate Beta Lists filters , you have fresh superpowers, including creating super simple email lists to drive birthday campaigns. Email people on or before their birthday to power relationship-building and fundraising. Here are a few of the new opportunities this offers you:     1. Send birthday ecards to supporters.  Remind ... more
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  • Blackbaud University
    Become A Luminate Online Power User!
    Are you spending too much time trying to understand the comprehensive tools in Luminate Online? Blackbaud University training can teach you the features and flexibility of these tools to help you streamline tasks and become more efficient in your job. We want to make sure you're getting the most out of your solution so you can better understand your ... more
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  • Chrome
    Google Chrome Security Updates
    Starting this month, Google Chrome will display a "not secure" message at the top of any nonsecure URL (HTTP) web page that also contains a user-input form , such as an email address field. The message is informational only and will not display on HTTPS pages or on HTTP pages that don't have a user-input field. What does this mean for pages hosted by ... more
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  • No Image Description
    Round Up: TeamRaiser Dashboard Report Enhancements
    Dashboard filters in Luminate Beta let you drill into specific information on the dashboard.  There are now even more filters to get to the information you want. Under  Registrations , you can now view the  Total Teams Registered  and  % of Teams Returning from Previous Event , which only displays the percentage when the event selected in the ... more
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  • Dollar Icon
    What Can I Do With Wealth Ratings?
    As part of our Intelligence for Good initiative, we’re making analytics and intelligence more accessible and easier to use . Last week we turned on Wealth ratings in Luminate Beta Lists. The new Lists filters allow you to evaluate supporters’ financial resources according to publicly available wealth data . Let's look at some ways you might use ... more
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  • Blackbaud Support
    Coming Soon: A Better Way To Access Luminate Support And Resources!
    We have exciting news about upcoming changes to how you will access customer support.   Beginning August 14 , we're retiring the Convio Customer Center portal, replacing it with Blackbaud’s award-winning Support portal. You’ll be able to access all Blackbaud Support resources for all products using one login in one place on the Blackbaud website. ... more
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  • No Image Description
    Canadian Anti-Spam Law Comes Into Full Effect July 1 - Are You Ready?
    In July 2014, Canada enacted  The Canadian Anti-Spam Legislation (CASL) - strict new regulations for bulk email. The phase-in period for CASL stretched over 3 years to allow organizations to adjust their emailing practices to align with CASL's rigorous opt-in policies and rules for suppression of unwanted email. The grace period for CASL ends July ... more
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  • No Image Description
    P2P CSM Tip: Easily Prep Last Year's TR Event For This Year!
    ** Posted on behalf of Caroline Benton** We've made it easy for you to prep last year's TeamRaiser event for this year! With our 'Best Practices' Pagewrapper, you can update your slide images & logo without editing the wrapper or even the PageBuilder parts. All you need to do is properly format and name the images and upload them to the image library. The ... more
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  • give power to your people
    Go Big with People Powered Campaigns
    People want to go big in 2017! This Thursday, we'll show you how on our webinar "The Secrets Behind People Powered Campaigns" with NetChange. Your supporters are inspired to make an impact and bring their social networks, stories and ideas to the table. However, with the growing democratization of social change, the digital tactics we’ve come to know ... more
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  • User Feedback Wanted
    We want to learn from your experiences using Luminate Online
    In the next few days, all backend Luminate Online product users will get a pop up with a survey link that will ask about your experiences using Luminate Online. The survey should take about 5-10 minutes to complete and the results will be used to help inform decisions to improve your experiences using Luminate Online in the future.   We value and ... more
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  • Let’s Create Lasting Relationships: Ten Ways You Can Engage Existing Donors to Build Repeat Giving
    Upcoming Email Webinars
    Getting emails into inboxes is part art, part science. As email service providers struggle to ensure their users get only quality emails, spammers keep catching up with them. This leaves nonprofit communicators following the bouncing ball of changing guidelines and best practices.  We want to help you keep up with the latest trends and ensure your ... more
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  • Email icon
    Verizon’s Getting Out of the Email Business: How Does This Impact You?
    Verizon recently announced its decision to close down its email business. The holders of the roughly 4.5 million email addresses with an @verizon.net extension will have a very short period of time to migrate their email address as-is to AOL – or abandon the address. People who choose the first option will continue to use the same @verizon.net email ... more
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  • Teamraiser
    Best Practices For Using TeamRaiser Blueprinting
    I am often asked what are the best practices for using TeamRaiser Blueprinting. Here are some things I have learned over the years. Please share in the comments any tips or tricks that you have! Also, if you do not see the Blueprints tab in TeamRaiser List view when you login to Luminate, contact support to get it enabled. more
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  • No Image Description
    We (Blackbaud User Experience) need your help organizing the future!
    Hi again! We'd like your help to think through how we can better organize our solutions in the future. If you could spare some time for the survey below, my team would greatly appreciate it. It should take no more than 5 minutes of your time (depending on your answers, it might take even less).  The survey will first ask a few questions about you and your ... more
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  • No Image Description
    New Dashboard Features In Luminate Beta
    Save views in a dashboard Do you have favorite filters for some of your dashboards?  Now, you can save those filters as a dashboard view.  For example, you can save one view for 2017 and another for 2016 on the Overview dashboard and easily switch between these two.  You can save views on any dashboard. Schedule dashboard emails If you want a specific ... more
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  • Team Raiser
    Team Raiser Events Are Right Around The Corner. Is Your Organization Prepared For Gift Intake And Processing?
    During Team Raiser season, Luminate Online support receives a larger amount of questions revolving around payment processing issues. With appropriate planning and attention, Administrators can ensure that they will have a successful event preventing registration or payment disruptions. This post will go over some preventative steps your ... more
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  • No Image Description
    Discounts On Can't Miss 2017 Conferences
    Did you make a New Year's resolution to learn more about innovations in non-profit marketing and fundraising, understand best practices, or connect with other like-minded individuals doing this work? One of the best ways to do this is to attend one of these great conferences. As a bonus, we have discount codes for customers to use on non-Blackbaud ... more
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  • Celebrate New Years
    Prepping Luminate Online For The New Year
    Happy New Year! I always take a day soon after the new year to clean up and prepare my household for the year. I spend time sorting, filing, or recycling all of those papers that have accumulated on my desk over the year ( where do they come from? ). I set up the new file folders I'll need for the coming year, for example for tax papers and medical bills. I also go ... more
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  • No Image Description
    The User Experience team needs your help!
    How do you think about the concepts you’re asked to deal with as part of your job every day? How do they relate to each other (or not)? What words do you use to describe those relationships?   Strange questions on their own, I suppose. But extremely helpful for folks like myself (I’m a Senior User Experience Researcher on the UX Team at Blackbaud) to improve ... more
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  • LO Beta dashboard
    Luminate Beta Is Live!
    We're pleased to announce the General Availability of  Luminate Beta ! We know you're working hard to make an impact in this world, which is why we're excited to give you the first installment of the next generation of Luminate Online for the modern world. Here's how to  GET STARTED ! Get real-time, critical information about your mission with our fast, ... more
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  • bbcon logo
    Peer-to-Peer Highlights At BBCON
    We're looking forward to seeing many of you at bbcon October 26-28  in National Harbour, MD! Are you a peer-to-peer fundraiser? Good news! We've got a great lineup of sessions... the schedule is deep and rich! To help you make the most of your time, here's a list of the very best peer-to-peer fundraising content, featuring industry experts who work with ... more
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