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Blog Posts

  • Cathexis Virtual Drives
    Extend Your Peer-to-Peer Fundraising Reach with Virtual Drives and Shopping Carts
    The following post is from Mark Becker with Cathexis Partners, a Blackbaud Partner. You likely know that peer-to-peer fundraising has become a powerful tool for fundraisers as people of all ages engage online with their friends, family, and missions that are important to them. That’s why it’s important for nonprofits to continue to empower their ... more
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  • Zero In Dartboard
    Support Fundraisers With This Updated Participant Center Guide Kit
    As you look to upgrade to Participant Center 3 (PC3) for your TeamRaiser event, not only will you want to notify participants about the new functionality and sleek look and feel of their Participant Center, but you'll also want to update any fundraising or "how to" documentation you may referring to Participant Center tools. We’ve done the heavy lifting for you and created a Participant Center 3 Guide Template Kit , to help you walk participants through using the fundraising tools available to them. more
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  • Product Update
    Boost Your Knowledge Of New Features During Our Blackbaud Luminate Online Product Update and Adoption Sessions
    Join us on Tuesday, April 28 @ 3 p.m. ET for our first Product Update Briefing:  Digital Marketing and Peer-to-Peer Fundraising which is sure to get you excited about new features and capabilities like Participant Center 3, ACH capabilities for Blackbaud Merchant Services (BBMS), and new security updates in Blackbaud Luminate Online and TeamRaiser. You can start using these new features as soon as you hear about them! To help you to reach Blackbaud Luminate Online's fullest potential, the Blackbaud Customer Success team has developed Product Adoption Sessions to follow.   more
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  • Star
    Participant Center 3 Now Available in Blackbaud TeamRaiser®
    Blackbaud TeamRaiser® customers now have access to upgrade to Participant Center 3 (PC3), a newly designed Participant Center which is mobile responsive and a major upgrade to the Participant Center. It is optimized to display and function well on the devices your participants prefer, including smartphones and tablets. Click the title to learn more. more
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  • Virtual work
    From Onsite to Online: Transitioning to a Virtual Experience
    As we all step back to adjust our lives in the wake of COVID-19, many of us are finding ways we can stay connected to our family and friends by way of social media and meeting software like Zoom. I even download a new (to me) app called Marco Polo so I could stay connected with a group of female farmers I used to meet with regularly. Nonprofit organizations are ... more
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  • Handshake
    Tips for Messaging your Funders in Uncertain Times
    In these uncertain times, many nonprofits are worried about the impact of COVID-19 on their finances. How do we ask people for money when they are terrified for their health and safety and preparing for the worst-case scenario? Why will they consider funding us when they are watching their retirement accounts plummet? Our partners at Turnkey help ... more
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  • New Feature
    New: Offer Donors an ACH Payment Option with Blackbaud Merchant Services!
    We’re happy to announce that a most-requested feature is now available in Blackbaud Luminate Online – the option to accept direct debit or ACH transactions through Blackbaud Merchant Services (BBMS). You’ve long asked for this feature to simplify reconciliation and reporting, and give your donors and registrants another popular payment option in ... more
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  • Customer Success Sessions
    Develop a coaching email plan that will help you across the goal line
    While the football die-hard and bandwagon fans alike are making sure they have their game day beverages and snacks in order, I imagine the coaches of the 49ers and the Chiefs are zeroing in on their strategic plays for game day Sunday this week. It made me think about how intense coaching fundraisers to help us meet our goal by event day. Every event manager ... more
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  • Customer Success Sessions
    Jump-Start Your Peer-to-Peer Success with these TeamRaiser Sessions
    Welcome to a new decade and a year of new programming for your peer-to-peer event success. We are moving our TeamRaiser sessions from the Luminate Online Tips & Timesavers to TeamRaiser Road to Success in order to bring more content to those of you who are solely focused on your peer-to-peer events in TeamRaiser.  We have lots of great sessions lined up ... more
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  • Google Ad Grants logo
    Optimize Your Google Ads to Reach Giving Season Goals
    Getting Started First, ensure you have visibility into the unique value of each donation or purchase. Integrate Blackbaud Luminate Online with Google Analytics and import ecommerce goals directly into your Google Ads Account.  You can measure how much Ad Grants contribute to your fundraising efforts by tracking the unique values of each ... more
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  • Exclamation mark
    Increased security for Luminate FTP sites on Oct 22
    For the last year, Blackbaud Luminate Online® customers have had the ability to upgrade to new, more secure FTP connection methods (SFTP or FTPS). If you are using a standard FTP connection and have not yet switched, time is running out! Connections via standard FTP are scheduled to be blocked beginning on October 22, 2019. If you have an FTP site and wish ... more
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  • CallHub Logo
    Extend Your Marketing Reach with CallHub
    How rapidly do you check incoming text messages? If you’re like most people, it’s within 90 seconds. It can take us days to read new emails in our inboxes – if we look at them at all. Text messaging, applied creatively, can boost the results of your outreach and engagement campaigns. A brand new Blackbaud technology partner, CallHub , offers affordable ... more
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  • Blackbaud University
    Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of September we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by viewing their profiles, ... more
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  • Huge Star
    Blackbaud + Google = Better Together!
    We’re so excited to join forces with our friends at Google to help you measure the impact and improve the effectiveness of your digital ads. With the Giving Season upon us, this is a great opportunity to set yourself up for success - and be able to demonstrate the fundraising power of digital to your stakeholders!  In this webinar, you’ll hear directly ... more
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  • Zero In Dartboard
    Benchmark Your TeamRaiser Events and Start Planning for 2020
    I know! It's still August and some of you are just now getting into the final stretch of your fall peer-to-peer events, but for those of you with spring events the time to think about your 2020 event season is now. Your Customer Success team has three ways to get you started in your planning along with some Success Sessions where we will guide you on how to ... more
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  • P2P World
    Tips and Techniques for Peer-to-Peer Fundraising: Free Virtual Conference
    Peer-to-peer fundraising is a great way to extend your fundraising reach. It’s all about engaging supporters to raise funds from their own networks on your nonprofit’s behalf. But, are you using the right approaches to make your peer-to-peer fundraising campaigns and events a success? Do you know what donor acquisition techniques to use? How to ... more
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  • obp marketing
    Marketing Emails You Look Forward To Opening
    A few months ago, I succumbed to the hype and bought a fitness tracker. (It’s a ring, and I love it so much more than the wrist-based trackers, but that’s another story…) Shortly after I synced the tracker with my phone, I got an email from the company thanking me for purchasing the product and giving me a quick tip on how to get started. Over the next few weeks, ... more
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  • Exclamation mark
    Immediate Action Required For LinkedIn Social Login
    LinkedIn has new mandatory login requirements that may require your immediate attention. Am I Impacted? If you have enabled LinkedIn as a social login option in Luminate Online or TeamRaiser, your supporters may experience unexpected behavior (like not being able to log in) due to the deprecation of the LinkedIn OAuth1 and v1 API in early 2019.  ... more
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  • Hacker image
    New! Enhanced Security Setting For Custom Donation Forms
    Luminate Online version 19.5 introduced a new feature to enhance security for custom donation forms. In the event of fraudulent attempts on a donation form via API calls, the new option stops most fraudulent activity. This new option enables administrators to enforce collection of all required fields for validation of API requests to a donation ... more
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  • Tidy_closet
    The Life-Changing Magic Of Consistent File Naming In Luminate Online
    In the hit Netflix show, Tidying Up , Marie Kondo (the star and author of the book, The Life-Changing Magic of Tidying Up ) shows how clearing out clutter and organizing stuff can bring more peace and joy to our homes. I propose that applying that same spirit of organization to your Luminate Online files can bring similar benefits to your organization. As ... more
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  • Blackbaud Checkout
    New! Blackbaud Checkout Donation Form Kit
    Have you wanted to try the new responsive Blackbaud Checkout Donation form with digital wallets but not been sure where to start? Good news – we have created a kit that has everything you need to get started! The Blackbaud Checkout Donation Form features: A streamlined mobile responsive donation form Simplified checkout experience with access to ... more
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  • Closed Caption icon
    Closed Captioning Available For Our Roadmap Webinar On 4/23
    We will pilot closed captioning technology with next week's Luminate Online and TeamRaiser Roadmap Update. Captioning will be available with the live webinar only (not the on-demand recording) and can be accessed by clicking on the CC icon in the Media Player. If you have any difficulty, use the Q&A widget to talk to the help specialist. We want to ... more
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  • Hello
    Hustle And Blackbaud Luminate Online Team Up To Help You Engage Supporters
    We’re excited to announce that Hustle now integrates with Blackbaud Luminate Online! What Is Hustle? Hustle helps you have valuable conversations with supporters via the channel people engage with the most — text messaging. Hustle enables one-to-one text messaging and encourages text conversations with supporters. Unlike text-to-give ... more
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  • No Image Description
    Maintenance On Total Giving Fields In Luminate
    Do you use the  Previous Year Total Amount  and  Year-to-Date Total Amount  constituent transaction fields in Luminate Online? Please be aware that we're running a system-wide maintenance process to update these fields to properly reflect Previous Year (2018) and Year-to-Date (2019) data. If you plan to use these fields to segment customers, they ... more
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  • Gift for You
    A Holiday Gift For TeamRaiser Event Managers: Participant Center Guide Template Kit
    During this festive season, your Customer Success Team wanted to share in a little holiday joy that will hopefully help you boost your TeamRaiser Peer-to-Peer Fundraising strategy next year. As a little gift, we’ve created a Participant Center Guide Template Kit, to help you walk your participants through your fundraising tools to maximizing their impact.   more
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