Thursday, June 8, 7:20 a.m. CT : Our mock deployment was successful. We are currently targeting the following date for deployment (note the dates could change based on results from our test deployment in our test environment). The deployment to production will require downtime. Sunday, June 11 (the day after the scheduled June maintenance window) ... more

2/8, 5:53 a.m. CT: we successfully completed the deployment last night at 11 p.m. ET. Real-time sync, nightly uploads and fund statement uploads are turned on. All data is also up to date. We apologize for any inconvenience and really appreciate your patience. We will send a formal success email today. 2/7, 6:51 a.m. CT: we have finalized our deployment ... more

An issue has been discovered that impacts the automatic upload of data from FIMS to DonorCentral. Over the weekend, we performed manual data uploads while actively investigating the issue; therefore the most recent available data was uploaded to DonorCentral the night of Sunday, January 15. The nightly upload has been temporarily turned off until ... more

12:29 p.m. CT: We manually loaded all customer data pushed to DonorCentral from FIMS, so anyone accessing DonorCentral should see up-to-date data. We are also turning on the nightly processing for tonight's upload. We will monitor tonight's processing. 2:11 p.m. CT: We are temporarily turning off the nightly upload from FIMS to DonorCentral ... more

7:27 p.m. CT: DonorCentral users might have experienced intermittent accessibility issues from 7:01 p.m. - 7:20 p.m. CT. We identified the root cause and have resolved the issue. We'll continue to monitor the situation and update if anything changes. more

3:23 p.m. CT: we've received reports from CenturyLink that the issue has been resolved. We'll continue to monitor the situation and update if anything changes. 12:34 p.m. CT: We have received a report from CenturyLink, which is our network provider, that they have experienced a system-wide issue. You might experience intermittent accessibility or ... more

3:34 p.m. CT: we've received reports from CenturyLink that the issue has been resolved. We'll continue to monitor the situation and update if anything changes. We have received a report from CenturyLink, which is our network provider, that they have experienced a system-wide issue. You might experience intermittent accessibility or performance ... more

12:03 p.m. CT: we have identified the root cause and fixed the issue. We will continue to monitor performance throughout the day. Thank you for your patience. DonorCentral users might be experiencing intermittent access issues. We are aware of this issue and are actively investigating. We will update Community when we have more information. Thank ... more

7:14 a.m. CT: Last night DonorCentral users might have experienced intermittent accessibility issues. The root cause was quickly identified and resolved. DonorCentral should be performing as expected. We are continuing to test and monitor to ensure the system is running smoothly. more

10:03 a.m. CT: We have isolated and fixed the issue. Access should be restored and DonorCentral should be functioning as expected. 9:54 a.m. CT: DonorCentral users might be experiencing intermittent access issues. We are aware of this issue and are actively investigating. We will continue to update this Community post. more

10:15 a.m. CT - Our datacenter provider has fixed the issue. DonorCentral should be performing as expected. 9:45 a.m. CT - we received notice from our datacenter provider that a small subset of their clients have been experiencing some network slowness. Our datacenter provider has their team actively investigating. You might experience some ... more

12:22 PM CT: We have resolved the issue and everything should be working as expected. 9:14 AM CT: We have isolated the issue and are working to push a fix to production. We will follow-up with more details. 6:38 AM CT: DonorCentral users, who make grant recommendations, might not receive a confirmation email. We are aware of this issue and are actively ... more

3:40 p.m. CT: DonorCentral is functioning properly again, and the intermittent access issues are no long occuring. We are continuing to monitor and test the system to ensure DonorCentral continues to operate smoothly. more

3:22 p.m. CT: DonorCentral users might be experiencing intermittent access issues. We are aware of this issue and are actively investigating. If not resolved, we will update Community in the next hour. more

11:48 am CT: DonorCentral is functioning properly again, and the intermittent access issues are no long occuring. We are continuing to monitor and test the system to ensure DonorCentral continues to operate smoothly. more

11:35 CT: DonorCentral users might be experiencing intermittent access issues. We are aware of this issue and are actively investigating. We will follow-up with more details more

1:10pm ET: DonorCentral is functioning properly again, and the intermittent access issues are no long occuring. We are continuing to monitor  and test the system to ensure DonorCentral continues to operate smoothly. more

11.05 ET DonorCentral users might be experiencing intermittent access issues. We are aware of this issue and are actively investigating. We will follow-up with more details more

9 a.m. CST: DonorCentral users might be experiencing intermittent access issues. We are aware of this issue and are actively investigating. We will follow-up with more details. 9:32 a.m. CST: This morning, we experienced a load issue that may have prevented you from logging into DonorCentral. We can confirm that the issue has been resolved and you ... more

As of 3:00pm, service has been restored and all sites are accessible. We apologize for any inconvenience this may have caused.   more

[Update 3:00p] Service has been restored. DonorCentral is operating normally. [Update 2:30p] Please be advised that we are currently experiencing accessibility issues with DonorCentral that may temporarily prevent you from using your system. This would also be affecting your donors' ability to access their donor portal. This is a high priority ... more

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