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Blog Posts
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If you were to call your bank or cable company on the first of the month when your payment was due would they automatically decrease your balance just because you said “Well, I sent it?” If so, please comment with your bank or cable company’s name as I need to re-evaluate. Odds are that balance wouldn’t decrease until your check was actually received. ... moreCommentsin Online Express Blog on 08/02/2017 02:00 PM -
Hi there #WIFM friends and happy Wednesday! Have you ever wondered exactly what happens once someone clicks that submit button on your Online Express donation form? I am here to help you get to know this process a little better. Below are the phases a transaction goes through once submitted from the Online Express donation form. Phase 1: The credit card ... moreCommentsin Online Express Blog on 07/26/2017 02:54 PM -
In July 2014, Canada enacted The Canadian Anti-Spam Legislation (CASL) - strict new regulations for bulk email. The phase-in period for CASL stretched over 3 years to allow organizations to adjust their emailing practices to align with CASL's rigorous opt-in policies and rules for suppression of unwanted email. The grace period for CASL ends July ... moreCommentsin Online Express Blog on 06/21/2017 04:55 PM -
Happy Wednesday to my Community Family! Last week we asked for your tips and tricks for creating a successful Welcome! email for new donors using Online Express. Although we didn't get the tips we were hoping for on our blog we know it's because our community rockstars were busy participating in our Online Express Tip-Off . In any case, we've put ... moreCommentsin Online Express Blog on 06/14/2017 04:39 PM
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Hello again, #WIIFM Readers! I'm going to blame the late start to the week for my late blog post. (who else thought it was Wednesday again ?) This week is a call to share from the Community: We're working on a blog post on creating a Welcome Email in Online Express- but we want to hear from YOU! Have you created a Welcome email in Online Express? What is your ... moreCommentsin Online Express Blog on 06/01/2017 01:00 PM -
Congratulations! We've officially made it to the halfway point in the week! This week in our #WIIFM Wednesday blog series we are going to be discussing embedding your javascript into your web page . So you've created your first donation form in Online Express, we've made it all the way to the "That's it!" Page which provides us with a code to put on your ... moreCommentsin Online Express Blog on 05/24/2017 10:53 AM
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Happy Wednesday to all our #WIIFM readers! First and forefost, I'd like to introduce myself. My name is Grace Tate and I am excited to join the Onboarding and Adoption Online Express team alongside Tiffany to help ensure all of our clients are effectively using Online Express to increase their online fundraising presence! This week we are going to ... moreCommentsin Online Express Blog on 05/17/2017 03:59 PM
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Hello again, #WIIFM readers! You might have noticed that I took a week off from the blog (.. or maybe not), but I come back today with exciting news! Our Online Express Success team has grown- please help me welcome Grace Tate as our newest Onboarding and Adoption Program Manager! Grace joined the Blackbaud family in January 2016 as a Customer Support ... moreCommentsin Online Express Blog on 05/10/2017 02:00 PM
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Happy Wednesday, #WIIFM readers! I want to start off with a BIG thanks to those of you who contributed to the Tips, Tricks and Fabulous Prizes post last week, where I asked for your best practices and tips for using the [Add Data to RE] button in OLX. This was a BIG topic during our ' Online Giving in Online Express ' webinar, so I really wanted your feedback. ... moreCommentsin Online Express Blog on 04/26/2017 03:38 PM -
Let's talk the good, the bad and the honest reality of moving from Net Community to Online Express. moreCommentsin Online Express Blog on 04/12/2017 04:20 PM
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Kicking off our new WIIFM Wednesday series for Online Express! Let's talk order of operations for creating events in RE/OLX. moreCommentsin Online Express Blog on 04/05/2017 01:42 PM
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The Online Express Adoption Program is back- are you ready? moreCommentsin Online Express Blog on 03/30/2017 10:19 AM -
Join Online Express product managers for an update on what's to come in 2017. We will discuss the roadmap for the future and what we have been working on during the first quarter of 2017! Date: April 11, 2017 Time: 2:00 pm EST REGISTER HERE moreCommentsin Online Express Blog on 03/29/2017 10:30 AM -
In case you missed it on the resources page, below is the link to the recording and the PDF slides of the 2016 Review and 2017 Roadmap Review for Online Express. We are looking forward to a very exciting 2017! https://community.blackbaud.com/reviews/item/19/1458 moreCommentsin Online Express Blog on 12/09/2016 08:30 AM
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Hi! We are excited to announce that we have integrated a new ideas portal for the Online Express community. If you have ever submitted an idea for RE7 or RENXT then you will be very familiar with the portal. The new portal allows you and Online Express product managers to better keep track of ideas, the status, and number of votes. All of the ideas should have ... moreCommentsin Online Express Blog on 12/02/2016 11:30 AM
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11/14 - 8:30pm (Final Update) After further testing, we found that it is indeed possible for some emails scheduled for future delivery to include duplicate recipient addresses. If you have an email job scheduled for future delivery that was submitted (i.e. you clicked Send Message ) before 5pm Eastern today, it is very important that you follow the ... moreCommentsin Online Express Blog on 11/14/2016 10:26 AM
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Don't forget to sign up for the 2016 Year End Review and 2017 Roadmap Session coming on December 8 at 2 pm ET. Join Online Express Product Management as they chat about what to expect in 2017 and give a few tips around end of year with Online Express. Sign up here! moreCommentsin Online Express Blog on 11/03/2016 01:30 PM
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Change is good. No, really, it is. And, in this case, it’s very good. That is, if you’re using Blackbaud Merchant Services™ (BBMS) with Blackbaud Online Express™. In addition to helping you streamline your online fundraising activities, Blackbaud Merchant Services now features a new, and improved, web portal. This portal, which provides you with ... moreCommentsin Online Express Blog on 08/31/2016 12:36 PM -
With our next release, there will be a new option for those who use both Online Express and everydayhero. Everydayhero and Online Express now integrate on Event forms for Online Express. moreCommentsin Online Express Blog on 07/26/2016 02:33 PM
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Join us this week for the Online Express Q2 Quarterly Update. We will chat about what has shipped over the past few months, what's to come, and a few other stats and tips. Sign up here moreCommentsin Online Express Blog on 06/20/2016 03:30 PM
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When creating your online donation forms, selecting gift types is vital to your fundraising success. By allowing donors to sign up for recurring gifts and pledges, you are encouraging giving as a habit and creating lifelong supporters. It makes giving easy. moreCommentsin Online Express Blog on 05/04/2016 03:00 PM
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The event is over. All of the planning, scheduling, stress, questions, catering, and everything else that comes with planning an event has subsided. Please take a minute to breathe and give yourself a nice pat on the back. There is, however, one more important step and that is the follow up/thank you email. Don't forget it! It's important and powerful. ... moreCommentsin Online Express Blog on 04/27/2016 02:00 PM -
It looks like there are some great event ideas being shared. Michele did highlight the option to allow guests to register anonymously, which sounds ideal. But what happens to these donors once they register? Do they come into Online Express without any name? How do we process these transactions? moreCommentsin Online Express Blog on 04/20/2016 12:28 PM
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If you have attended any of the new customer success webinars, then you know that we talk a lot about keeping your online forms simple. You don’t want to exhaust those event registrants before they even get to your event. Obviously, you will have people who are going to be registering themselves as well as one, two, or many others. It would be great to get all ... moreCommentsin Online Express Blog on 04/13/2016 02:00 PM
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Did you have the chance to check out Michele's post about Planning like the Pros ? She offers some great tips on how to get the most out of your Event form, such as including the option for additional donations on your form from the Extras section. This is a great feature to give your donors the option to give more! moreCommentsin Online Express Blog on 04/06/2016 02:00 PM
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It is becoming more and more important that you make sure it is easy for your attendees and registrants to register for events online. We wanted to offer a few tips for your next online event form. Tip 1: Keep it simple. We know from testing that the longer the online form the higher the abandonment rate so please don’t drill your registrant with lots and lots ... moreCommentsin Online Express Blog on 03/30/2016 05:07 PM
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Your first page is embedded and looking great on your website! But wait... upon logging into the Raiser's Edge, you see a security warning next to your form. moreCommentsin Online Express Blog on 03/09/2016 01:00 PM
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So you have just installed Online Express and are loving all the features and new tools to grow your online giving. However, when telling your colleagues about it, they explain they do not see it on their Navigation bar in the Raiser's Edge. What happened? How come other users are unable to see and access Online Express? moreCommentsin Online Express Blog on 03/03/2016 03:09 PM
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The recording of the Online Express Q1 Quarterly Update has been posted under the Online Express Resource page. Check it out if you missed it! moreCommentsin Online Express Blog on 02/10/2016 09:46 AM -
Greetings online fundraisers! Have you checked out the recently released 2015 Charitable Giving Report? Here are some key takeaways: 1 Overall giving grew approximately 1.6% in 2015 2 Online giving grew 9.2% in 2015 compared to 2014 3 Online donations were 7.1% of all fundraising in 2015 4 #GivingTuesday online donations were up 52% in 2015 5 Nearly ... moreCommentsin Online Express Blog on 02/08/2016 10:10 AM
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Greetings! Attached are the slides from the presentation given by Chris Martin, Sr. OLX Product Manager, at BBCON. This has helpful images to explain what happens when someone starts a Givalanche. I hope you find them helpful. moreCommentsin Online Express Blog on 02/04/2016 11:21 AM
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Hi OLXers! Are you curious as to what is coming for Online Express in 2016? Please join Chris Martin, Online Express Sr. Product Manager, as he tells us what we have to look forward to in order to take our online fundraising game to the next level. Here's to 2016! Join us - February 3, 2016 at 2 pm ET moreCommentsin Online Express Blog on 01/25/2016 09:53 AM
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Do you still have questions about Givalanche? Or just curious exactly how it works? Join us on January 22 at 2 pm ET. Chris Martin, Online Express Sr. Product Manager will be live to answer any and all questions around Givalanche. Join us and bring your questions or just join to listen and find out what Givalanche is all about. Sign up to join moreCommentsin Online Express Blog on 01/15/2016 11:51 AM
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Happy 2016 and welcome to the first Online Express blogpost of 2016 and we are starting off on a roll. Expect to see a lot of great content coming your way from different experts at Blackbaud. If you are new to Online Express, you may have not heard of the awesome new social sharing and donor acquisition tool that the development team has been working ... moreCommentsin Online Express Blog on 01/13/2016 09:26 AM
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Let’s put on our thinking caps and imagine the following scenario: Hi! My name is Miranda and I want to donate to your organization. I’ll stop by your office next week. Please leave your Raiser’s Edge up on a computer so I can enter my information. I’ll add myself as a new constituent, process my credit card, and commit the gift batch that I entered to your system. Sounds silly, right? But when gifts are downloaded from new donors in Online Express without reviewing the data carefully, that scenario is not so far-fetched: moreCommentsin Online Express Blog on 01/07/2016 10:04 PM
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Do you need some last minute end of year tips? Join us for this hour long webinar where we will review some simple yet effective end of year tips and how you can incorporate them with Online Express. Sign up here! moreCommentsin Online Express Blog on 12/04/2015 02:52 PM
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Is downloading a transaction in Online Express still a mystery? Let's take the mystery out of the topic. We will be joined by the Online Express product manager, Chris Martin, for this live discussion around downloading transactions in Online Express. Come with your questions and feedback around this topic! Some example topics: 1. Bulk ... moreCommentsin Online Express Blog on 09/09/2015 11:21 AM
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To help you get started, the Community provides several sources of information about Online Express, including discussion forums, blogs, events, and product ideas. moreCommentsin Online Express Blog on 08/16/2015 06:36 PM