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Blog Posts

  • Check Mark
    Issues Resolved in Version 5.17 of Altru
    Welcome to Altru 5.17. This readme lists the issues resolved in Version 5.17 of Altru.   Description KB Article Number This fix resolves an issue that caused an authentication box to appear when clicking the resources link on the Altru landing page. 120672 This fix resolves an issue that caused timeout errors when attempting to process ... more
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  • Blackbaud_Altru
    Staging Environments Upgraded On 4/28/2020
    Hello Everyone, We will be performing maintenance on our staging databases on Tuesday, April 28th from 6:00 PM EST - 11:00 PM EST. During this time any Staging Environments may be unavailable for a short period of time. The staging sites will not be unavailable during the entire 5 hour block, but you may not be able to access your staging database during a ... more
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  • Blackbaud Altru
    Staging Environments Upgraded on 2/21/2020
    Hello Everyone, We will be performing maintenance on our staging databases tomorrow afternoon from 6:00 PM EST - 11:00 PM EST. During this time any Staging Environments may be unavailable for a short period of time. The staging sites will not be unavailable during the entire 5 hour block, but you may not be able to access your staging database during a ... more
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  • Check Mark
    Issues Resolved in Version 5.16 of Altru
    Welcome to Altru 5.16 . This readme lists the issues resolved in version 5.16 of Altru:   Description KB Article Number This fix resolves an issue where duplicate constituents may be created when a registrant registers for a preregistered program and only enters their first name, last name, and email address. 115699 This fix resolves an ... more
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  • Blackbaud Altru
    Staging Environments Upgraded on 2/04/2020
      Hello Everyone, We will be performing additional maintenance on our staging databases this afternoon to prepare for our upcoming 5.16 release. Maintenance is scheduled from 5:00 PM EST - 10:00 PM EST, but staging databases shouldn't be unavailable during the entire time frame. During this time you may experience a brief interruption in access to ... more
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  • Computer
    Do You Know The Best Practices For Setting Up Camps?
    I’m supposed to be typing this blog post from Yellowstone National Park, but unfortunately, I’m writing it from my office in the middle of a city. I had plans (which fell through) to go camping this week and experience the beauty of the park during the winter. Now you might be thinking, “he’s going camping in the middle of a massive national park in January ... more
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  • Blackbaud Altru
    Staging Environments Upgraded On 1/28
    Hello Everyone,  It's almost time for the upcoming release of version 5.16 for Altru! We will be upgrading our staging environments first, and we have scheduled this to occur on Tuesday January 28th from 5pm-10pm EST.  During this time any Staging Environments may be down for a short period of time. The staging sites won't be down during the whole 5 hour ... more
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  • Payments
    DELAYED: New Year and New Look for Digital Wallets in Blackbaud Checkout
    Important Update on Digital Wallets in Blackbaud Checkout As we recently announced, Visa and MasterCard are joining forces to provide a one-click digital wallet solution that adheres to EMVCo’s new standard for EMV Secure Remote Commerce (SRC) . That solution will combine Masterpass and Visa Checkout—two of our three digital wallet options ... more
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  • Check Mark
    Issues Resolved In Version 5.15 of Altru
    Welcome to Altru 5.15. This readme lists the issues resolved in version 5.15 of Altru:   Description KB Article Number This fix resolves an issue where event packages were not discounted correctly if the number of items the discount can apply to has a limit. 190479 This fix resolves an issue where transactions done in daily sales were not ... more
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  • Success Post Pic
    Blackbaud Customer Success Resources for You!
    Customer Success is here to connect you with resources and information to help you maximize use of Altru. Whether your organization is just getting started with Altru or you're a new staff member who needs to get up to speed fast, we've compiled resources to help you succeed. Check out our Altru Customer Success Page for the opportunity to register for ... more
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  • Blackbaud Blog Pic
    Altru Sandbox Update
    When new features are released, it is nice to run a couple of tests to see if the feature is something your organization can utilize.  This blog will discuss some tips to testing features in your live database.    What happened to the Altru Sandbox?   We apologize for the delay in this response, but we wanted to make sure we did a thorough investigation.  ... more
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  • Blackbaud Altru
    Check Out The NEW Training Curriculum For Blackbaud Altru.
    You might be familiar with our Blackbaud Altru ® training , but have you taken a look at our newest courses? We update our curriculum regularly to keep up with the changing technology and ensure that you are using your solution effectively and efficiently.  Our newest Blackbaud Altru courses include:  Blackbaud Altru: Streamlining Guest ... more
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  • Blackbaud Altru
    Highlights From The Blackbaud Altru Quarterly Update
    Watch the recent webinar recording and sign up for the upcoming email integration webinar and Early Adopter Program (EAP) more
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  • Blackbaud Altru®  Quarterly Roadmap Review
    Success Session: Are You Making Your Best First Impression (online)?
    How would you describe your organization's approach to its online presence? That would include all How things digital: Website, search engines, social media, etc. Killin’ it! We are highly strategic, coordinated, and curated. On Track. We have modernized and taking next steps. Pretty good. We’re following some best practices but there are clear ... more
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  • bbcon
    Join Us At bbcon!
    Get all the details for arts and cultural professionals! more
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  • Check Mark
    Staging Environments Upgraded On 7/3/18
    Hello Everyone,  We will be upgrading our staging environments on Tuesday July 3rd from 12PM - 5PM EST.  During this time, the  Client Sandbox  and all other Staging Environments, may be down for a short period of time. The staging sites won't be down during the whole 5 hour block, only a small increment of time within that timeframe.  As a note, this will ... more
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  • Check Mark
    Staging Environments Rescheduled To 6/18
    Hello Everyone,  We have rescheduled our original staging database move from Thursday June 14th to Monday June 18th from 8AM - 1PM EST.  During this time, the  Client Sandbox  or any Staging Environments, may be down for a short period of time. The staging sites won't be down during the whole 5 hour block, only a small increment of time within that ... more
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  • Check Mark
    Staging Environments Upgraded On 6/14
    Hello Everyone,  It's almost time for the upcoming release of version 5.1 for Altru! We will be upgrading our staging environments first, and we have scheduled this to occur on Thursday June 14th from 8AM - 1PM EST.  During this time, the  Client Sandbox  or any Staging Environments, may be down for a short period of time. The staging sites won't be down ... more
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