When to use the Blackbaud Community
Search for the answer:
Take 10 minutes to search using global search then product-specific search , finally search Knowledgebase.
Still can't find your answer ? Here are a few basic guidelines to help you decide to post in Community or scroll to the bottom of any Community page and click the Blackbaud Customer Support link:
1. Can I still work within my Blackbaud product?
2. Do I know how to do this?
3. Are there a lot of potential ways to tackle this project?
4. Are you looking for feedback?
5. Do you want to talk to someone like you?
We are starting our new campaign and my Custom Reports, built on Crystal Reports are no longer working. We've had them since 2004. As Blackbaud no longer supports Crystal Reports, can anyone recommend someone who does? The canned reports don't give the information our director wants/needs. I've worked with Blackbaud support and they feel the issue is within Crystal. Thank you for any help.
Has anyone created or used an API (Application Programming Interface) to allow RE and FE to communicate automatically for gift posting?
This would be a great question to pose or search for within the RE or FE communities.
I'd add that if you post in the Community when your question should probably have gone to Support, someone will tell you/suggest that! (Or if you don't get an answer that suits your needs.)
One general tip...just as in RE where you search the database for a name before adding a new Constituent Record, it's good practice do a quick search before posting. Particularly general or best practice questions. Even if what you find is old, adding a comment will "reactivate" the post so others will read it and add new answers.