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Notice: Internal Messaging In Community

The internal messaging system in Community is temporarily disabled.

On Wednesday, June 6th, we identified a spammer within Community sending unsolicited private messages to several members. We are proud to offer you an open, free sign up Community to collaborate and we want to make sure the issue is contained and remediated swiftly.

Private messages between Community members will be disabled temporarily. As a result, you may see some private messages from Community that are blank. We hope to have this important feature turned back on as soon as possible.

In the meantime, feel free to communicate with each other via profile wall postings, product forums, and in Best Practices.

You can always reach out to for further support.

Thank you and we appreciate your patience!

Crystal Bruce
Blackbaud Senior Community Manager
Posted by Crystal Bruce on Jun 6, 2018 6:39 PM America/New_York

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Why not just block that user, Crystal?
  • Posted Wed 06 Jun 2018 09:21 PM EDT
Or share the name so we know who to be on the lookout for? Thanks for the heads up and for keeping our community safer.
  • Posted Thu 07 Jun 2018 06:28 AM EDT
I received an email yesterday!
  • Posted Thu 07 Jun 2018 07:27 AM EDT
Hi all, the spammer created multiple accounts, but we were able to find them all and ban/delete them. We should have messaging up and running soon! Thank you!
  • Posted Thu 07 Jun 2018 08:14 AM EDT
Thanks Crystal! Is the best way to report these incidents in the future by using the Report-flag button or notifying anyone directly?
  • Posted Thu 07 Jun 2018 11:58 AM EDT
I received a message with a link. Didn't open it.

Natalya Keir
  • Posted Thu 07 Jun 2018 12:08 PM EDT
Thank you. for letting all know. I saw it and it looked not right. I did not open the link as I had never seen any private messages like that before. With having it looking too vague I knew it could not be good. Thanks for confirming this.

  • Posted Thu 07 Jun 2018 12:42 PM EDT
Hey Shawn - Use the reporting button on any content or accounts that seems suspicious. The Community Managers will review and confirm. That's how we knew there was an issue yesterday!
  • Posted Thu 07 Jun 2018 01:07 PM EDT
We hope to have private messaging turned back on by tomorrow! Thank you for your patience and we will update you as soon as the feature is restored.
  • Posted Thu 07 Jun 2018 04:55 PM EDT
Private messaging back on! 
  • Posted Fri 08 Jun 2018 04:52 PM EDT