Shannon's Suggestion: Community Replies
Published
Hi Community!
This week I swapped with Crystal to do a “Shannon’s Suggestion” post which is “Crystal Clear” but with an obvious twist. We do love alliteration on this team, don’t we?
We know many of you read our community posts via email so I’m discussing the instant forum subscription emails and how the reply options work.
After reading the post in your email, there are two options to reply to a post – “Reply On Site” and “Reply by Email.”
If you click on “Reply On Site” you are directed to the post and can reply as you normally would in the Community.
If you click on “Reply by Email” it’s exactly like replying to an email and will include anything in your email templates such as email signatures.
If you are replying by email, I suggest removing information you don’t want to share such as email addresses or telephone numbers since once you hit send, the Community can see your reply.
You may even want to setup a specific Community reply signature when you use “Reply by Email.” I have one set for internal messages, external messages, and you guessed it, one for Community replies.
Not sure how to setup your signatures? Check out how to do it in Outlook and in Gmail.
Accidentally replied to a post with personal information in it? You can locate the “EDIT” button at the bottom of a Community post for two hours after replying. You can also reach out to your Community Managers and we can always help!
Alright favorite Community, those are my suggestions for this week. Will I be back on regular Community Happenings duty next week? Will Crystal come back to make things clear for you? Keep reading to find out!
This week I swapped with Crystal to do a “Shannon’s Suggestion” post which is “Crystal Clear” but with an obvious twist. We do love alliteration on this team, don’t we?
We know many of you read our community posts via email so I’m discussing the instant forum subscription emails and how the reply options work.
After reading the post in your email, there are two options to reply to a post – “Reply On Site” and “Reply by Email.”
If you click on “Reply On Site” you are directed to the post and can reply as you normally would in the Community.
If you click on “Reply by Email” it’s exactly like replying to an email and will include anything in your email templates such as email signatures.
If you are replying by email, I suggest removing information you don’t want to share such as email addresses or telephone numbers since once you hit send, the Community can see your reply.
You may even want to setup a specific Community reply signature when you use “Reply by Email.” I have one set for internal messages, external messages, and you guessed it, one for Community replies.
Not sure how to setup your signatures? Check out how to do it in Outlook and in Gmail.
Accidentally replied to a post with personal information in it? You can locate the “EDIT” button at the bottom of a Community post for two hours after replying. You can also reach out to your Community Managers and we can always help!
Alright favorite Community, those are my suggestions for this week. Will I be back on regular Community Happenings duty next week? Will Crystal come back to make things clear for you? Keep reading to find out!
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Community News
06/14/2018 10:44am EDT
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I have to admit I love alliteration too ;)
I'm wondering what my alliteration would be? Joanne's Jargon Joanne's Jokes