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Scheduled Community Maintenance: August 20, 2018

Hi Community!

Instead of your typical Community Happenings post this week, I have official Community news to share with you today.

On Monday, August 20, 2018, from 8:30-9:30 AM EST, the Blackbaud Community will undergo scheduled maintenance. Your Blackbaud teams will be working to update the sign-on process for an improved security and member experience.

What does this mean for you?
  • You won’t be able to access the Community from 8:30-9:30 AM EST on August 20. You will be greeted by our maintenance page if you navigate to the Community. 
  • Post maintenance, you’ll continue to sign on to Community with your www.blackbaud.com credentials as normal.
  • Post maintenance, if you’re inactive for more than 15 minutes, you’ll be signed out of Community.
    • If you are logged out, just click login at the top of any page on the right hand side.
If you have any questions, please leave it in the comments below or you can email community@blackbaud.com and one of your community managers will answer your questions.

Thanks for reading! We’ll get back to our regularly scheduled blogs next week.
Posted by Shannon Emery on Aug 16, 2018 1:30 PM America/New_York

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Thanks for keeping us safe!
  • Posted Thu 16 Aug 2018 02:10 PM EDT
Of course, Sunshine! :) 
  • Posted Thu 16 Aug 2018 02:21 PM EDT
Thanks for letting us know, but I look forward to my Monday morning community digest. I'll have an extra cup of coffee and see you after the update. 
  • Posted Thu 16 Aug 2018 02:27 PM EDT
Those will probably fire off before the maintenance window is up so if you see it before 8:30, you're good to peruse. If it's after, just make a note to check in around 9:30. Just drink that coffee before it gets cold :)
  • Posted Thu 16 Aug 2018 02:28 PM EDT
Hi Shannon- does this impact all logins or just those to the community page? 
 
  • Posted Thu 16 Aug 2018 03:41 PM EDT
Hey Tracy! This is just for the Community! 
  • Posted Thu 16 Aug 2018 03:45 PM EDT
Just a heads up. Remember that a number of your schools are back in session and those of us in the Central Time Zone will be impacted with teachers taking attendance, parents filling out back to school forms, etc.  We definitely can work around it and appreciate improved security but just a reminder when you're doing maintenance during the school day.
  • Posted Thu 16 Aug 2018 04:43 PM EDT
Hey Joanne! This is just for the Community. All of your products, etc., will continue to function as normal. Only community.blackbaud.com will be unavailable during this hour. We did take into consideration traffic and active users on the Community during this time so we found a a less active time. I'll keep your feedback in mind for next maintenance window! 
  • Posted Thu 16 Aug 2018 04:53 PM EDT
Not digging this have to log back in thing - mainly because it doesn't log you back into where you left off so I have to find the string or whatever I was looking at last. Or is there some fancy back button I don't know about?!
  • Posted Tue 21 Aug 2018 09:35 AM EDT
Hey Joanne! Thanks for bringing this up. There's a vendor ticket to fix this so when you are logged out, you are routed back to the page you were on when you log back in. Keep an eye out - we'll let everyone know when that's fixed. Sorry for the inconvenience! 
  • Posted Thu 23 Aug 2018 10:41 AM EDT

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