Customer Success & You: Part Two

Published

Greetings Community! I trust this message finds you all doing well and progressing successfully as you plan your upcoming events, fundraisers, and appeals to your constituents, congregants, alumni, and donors. Our Customer Success team continues to develop more programs and platforms to keep you engaged and collaborating with us and with your follow colleagues in the non-profit world.

Our outreach programs are meant to be informative and insightful, while keeping you tuned-in on ways to further maximize the solutions you own and your investment in Blackbaud. We will continue to post live recordings, blogs, and other adoption programs designed to help you get the most out of your Blackbaud solutions and experience.

For those of you attending bbcon 2018 this year, I look forward to meeting you in our Customer Success area in the Blackbaud booth. Our Customer Success team will be there in full force to welcome and connect you to all the bbcon has to offer. Also, we invite you to attend our session “Getting the Most out of your Blackbaud Experience”, which will be held at 8:30am on Thursday, October 11th in the Emerald 1 room.

In the meantime, I am pleased to share the first of many more videos to come. These videos will be used in our new customer / new user welcome packets, along with other insightful links and information to help successfully onboard, orient, and educate customers on the tools, resources, and programs we in Customer Success have created just for you.

No matter if you’re a new customer or you’ve been with us for years, the Blackbaud Customer Success Team is always here to help you maximize your investment in all your Blackbaud solutions. With resources, expertise, and guidance from our dedicated team, we’ll make sure you have everything you need to succeed, so you can achieve your goals and do more good.

(Note: If you can't see the video below, click on the blog title to view.)

Please continue to share your feedback. I read and respond to every one. Finally, thank you for being a Blackbaud customer, and thank you for all you do to create a world of good out of the many great social causes you promote.

All the best in Success,

Andy Kearney
Vice President, Customer Success

News Community News 09/10/2018 9:30am EDT

Added by Andy Kearney

19 Comments

Arturo Sayco Oct '18

Greetings from the beautiful islands of Hawaii. Good luck Andy!

Joanne Felci Oct '18

Nice video, sorry I cannot be at BBCON this year and meet you in person

Marilyn Garvey Sep '18

Thanks Andy

Brett Chapman Sep '18

Hope to see you at BBCON!

Julie Lytle Sep '18

Thanks Andy! It all sounds great and I look forward to seeing the implementation!

Megan Shackle Sep '18

Great! Thanks Andy!

Patti Hommes Sep '18

This is awesome, thanks Andy. Looking forward to meeting you in person in Orlando

Veronica Adams Sep '18

See you at BBCON!

Laura Salfen Sep '18

Thanks, Andy! Wish I could meet you at bbcon- can't make it this year. :( The videos are a great idea. For those of us who have been using our products for a longer time, will there be videos we can share with new staff/new users at our org to introduce them to the product and Blackbaud (before we have them dive into the Blackbaud University curriculum)?

George Buss Sep '18

I like the four steps to support. I think an annual review and check in with each customer would be ideal... I don't think I've talked to anyone in Altru in a check up capacity in a while.

Alicia Barevich Sep '18

Thanks!

Dana Troy Sep '18

I love Raiser's Edge/NXT but I would love to see more transparency around the status of ideas, and it seems some get lost in the mix and are written off without fully considering. Happy to share specifics if you're interested!

Andy Kearney Sep '18

Thank you all for your posts. I really appreciate it. For those of you attending bbcon, I look forward to meeting you. I also look forward to our continued interactions here in the Blackbaud Community.

Cathy Spencer Sep '18

Thanks, Andy! Wishing you much success as well :)
Looking forward to meeting you at bbcon.

Ryan Olufson Sep '18

Thank you Andy ! I am new to Blackbaud and Raisers Edge NXT, and have had a great experience thus far. The training is very helpful, organized and helped me build confidence in navigating a new program. All the best to you and the Customer Success Team -Ryan

Cassondra Farris Sep '18

Thank you, Andy! I look forward to seeing you a bbcon.

Karen Tuecke Sep '18

Thank you for all your hard work. I look forward to meeting you at bbcon!

Allyson McLean Sep '18

Awesome. Thanks, Andy!

Amy Dana Sep '18

Can't wait to stop by and say hello at bbcon!