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Customer Success & You: Part Two

Greetings Community! I trust this message finds you all doing well and progressing successfully as you plan your upcoming events, fundraisers, and appeals to your constituents, congregants, alumni, and donors. Our Customer Success team continues to develop more programs and platforms to keep you engaged and collaborating with us and with your follow colleagues in the non-profit world.

Our outreach programs are meant to be informative and insightful, while keeping you tuned-in on ways to further maximize the solutions you own and your investment in Blackbaud. We will continue to post live recordings, blogs, and other adoption programs designed to help you get the most out of your Blackbaud solutions and experience.  

For those of you attending bbcon 2018 this year, I look forward to meeting you in our Customer Success area in the Blackbaud booth. Our Customer Success team will be there in full force to welcome and connect you to all the bbcon has to offer. Also, we invite you to attend our session “Getting the Most out of your Blackbaud Experience”, which will be held at 8:30am on Thursday, October 11th in the Emerald 1 room.

In the meantime, I am pleased to share the first of many more videos to come. These videos will be used in our new customer / new user welcome packets, along with other insightful links and information to help successfully onboard, orient, and educate customers on the tools, resources, and programs we in Customer Success have created just for you.

No matter if you’re a new customer or you’ve been with us for years, the Blackbaud Customer Success Team is always here to help you maximize your investment in all your Blackbaud solutions. With resources, expertise, and guidance from our dedicated team, we’ll make sure you have everything you need to succeed, so you can achieve your goals and do more good.

(Note: If you can't see the video below, click on the blog title to view.)

Please continue to share your feedback. I read and respond to every one. Finally, thank you for being a Blackbaud customer, and thank you for all you do to create a world of good out of the many great social causes you promote.

All the best in Success,

Andy Kearney 
Vice President, Customer Success
Posted by Andy Kearney on Sep 10, 2018 9:30 AM America/New_York

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Can't wait to stop by and say hello at bbcon!
  • Posted Tue 11 Sep 2018 08:58 AM EDT
Awesome. Thanks, Andy!
  • Posted Tue 11 Sep 2018 10:30 AM EDT
Thank you for all your hard work. I look forward to meeting you at bbcon!
  • Posted Tue 11 Sep 2018 10:55 AM EDT
Thank you, Andy! I look forward to seeing you a bbcon. 
  • Posted Tue 11 Sep 2018 02:00 PM EDT
Thank you Andy ! I am new to Blackbaud and Raisers Edge NXT, and have had a great experience thus far.  The training is very helpful, organized and helped me build confidence in navigating a new program.  All the best to you and the Customer Success Team -Ryan 
  • Posted Tue 11 Sep 2018 02:02 PM EDT
Thanks, Andy! Wishing you much success as well :)
Looking forward to meeting you at bbcon.
  • Posted Wed 12 Sep 2018 02:04 PM EDT
Thank you all for your posts.  I really appreciate it.  For those of you attending bbcon, I look forward to meeting you.  I also look forward to our continued interactions here in the Blackbaud Community.
  • Posted Wed 12 Sep 2018 02:17 PM EDT
I love Raiser's Edge/NXT but I would love to see more transparency around the status of ideas, and it seems some get lost in the mix and are written off without fully considering. Happy to share specifics if you're interested! 
  • Posted Fri 14 Sep 2018 07:41 PM EDT
  • Posted Mon 17 Sep 2018 11:01 AM EDT
I like the four steps to support. I think an annual review and check in with each customer would be ideal... I don't think I've talked to anyone in Altru in a check up capacity in a while. 
  • Posted Mon 17 Sep 2018 11:02 AM EDT