Join Me In Supporting #Giving Tuesday! Give From Your Heart And Help Make Good Take Over The World

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Hello Community!

Today is #GivingTuesday! It’s that time of year again to #TurnYourTuesday into a #GivingTuesday! There are so many organizations I am proud to support; from higher education institutions, to arts and cultural organizations, faith based ministries, and child development programs through music education, my alma mater, and my fraternity. I am thrilled to support this global movement by giving back and helping good take over the world. That's not only who I am, but who we are at Blackbaud and in Customer Success. Join me in giving your time, your talent, and of yourself. Any way or any amount you give is a good gift.

Make sure to join us in the #GivingTuesday Community where we will be checking in throughout the day to cheer you on!

For more information on Customer Success at Blackbaud, contact us at CustomerSuccess@blackbaud.com and check out these videos

News Community News 11/27/2018 10:51am EST

Added by Andy Kearney

6 Comments

Andy Kearney Nov '18

We are aware of an issue impacting a subset of Blackbaud Online Express™ customers, causing errors when attempting to log in or use features within the affected service. In an attempt to remediate the issue, we have taken additional measures to optimize performance by temporarily suppressing some minor elements from the Donations Dashboard page in Online Express. At this time, Online Express service ranges from intermittent to unavailable for customers.

We realize this is an important day for you and are working relentlessly to restore service. Our engineers are working diligently to diagnose the root cause and we have all the appropriate resources available to get your full service restored as quickly as possible. In the meantime, please continue to reference the Blackbaud status page for real-time updates.

Beth Muckler Nov '18

I'm absolutely gobsmacked at the silence coming from BB regarding this enormous outage on Giving Tuesday. Cut and paste responses from support, silence on the help forums, nothing here.

This is truly unacceptable and embarrassing.

Russ Curtis Nov '18

Ugh, what a mess: Online Express is really 20th Century technology at 21st Century prices. This is the second year in a row where OE has disappointed us on #GivingTuesday.

Thomas Glavin Nov '18

Is this guy serious? Talk about being tone deaf! Online Express has been erratic and now dysfunctional for almost entire Giving Tuesday 2018.
What a total embarrassment for this high priced software. Looking to see what Blackbaud offers to all us subscribers who are held captive by them.

James Lippincott Nov '18

I agree with James Quinn. This is the second year in a row that Blackbaud technical issues have hampered our #GivingTuesday efforts.

James Quinn Nov '18

It would help our #GivingTuesday campaign if online Express didn't go down during the day.
Active Issue Alert – Online Express - #2018112703