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Blog Posts

  • Users May Experience Error When Accessing WebForms
    We're currently investigating an issue that may be causing some Altru clients to see an error display when accessing their webforms.  Please continue to reference this page for updates.  We apologize for any inconvenience this may cause, and working to resolve as soon as possible.  more
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  • Resolved: Payment Services Issue
    We were able to resolve the Payment Services issue that may have impacted your Altru organization as of 3:46 PM EST.   We identified an issue with a disbursement process that caused intermittent delays in payment processing with BBPS and BBMS and latency through the system.  The issue was fully resolved by 3:46 pm ET.  We have identified root cause and ... more
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  • Investigating an Issue with Payment Services in Altru
    We have received several reports of latency, loading, and payment services errors within Altru.  Some of the errors are: Error: data could not be saved.  This card type cannot be accepted OR payments online might have error: could not process your request, please call. Our server and payment service teams are actively investigating this issue.  We ... more
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  • RESOLVED - Intermittent Latency
    Earlier today, some users reported intermittent latency while processing transactions.  We partnered with our service provider and services were restored by 4pm ET.  We appreciate your patience as we worked to provide a resolution.   more
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  • Users May Experience Intermittent Latency
    We're currently investigating an issue with our Internet Service Provider that may be causing some Altru clients to experience intermittent latency or degraded service.  Please continue to reference this page for updates.  We apologize for any inconvenience this may cause, and working to resolve as soon as possible.   more
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  • Trouble Logging in to Altru
    This morning we realize that some of our clients are unable to login without taking additional steps. They are receiving a popup window repeatedly asking users to log in to Altru. Even after entering credentials, or clicking cancel, users are not directed to Altru. Our hosting administrators are aware of the issue, and are investigating further to ... more
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  • BBMS Credit Card Issue Resolved
    We resolved this issue at 9:06pm.  During the initial impact until 9:06pm, you may have been able to process credit cards sporadically, as there were some periods of time that credit cards were able to be processed, but we fully restored all credit card services at 9:06pm.  We are terribly sorry for the inconvenience this caused you, and we greatly ... more
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  • BBMS experiencing credit card issues
    Customers are reporting issues processing credit cards in Altru.  They are receiving errors "Payment Service Error.  This operation is not supported." or when swiping or refunding a card, it just loads.  Our BBMS team is aware of this issue, and is working to resolve this as quickly as possible.   In the meantime, you may need to use a credit card ... more
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  • Why You Should Subscribe
    We've created this blog to keep you informed of any Altru outages.  With new features released every two months and regularly scheduled maintenance and upgrades to BBMS, there are several windows each year when Altru is offline. These windows are generally a few hours overnight and you receive emails with the date weeks in advance. To save ... more
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