Blackbaud Hosting Services Password Resets

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A common misconception with Blackbaud Hosting Services is that the credentials for accessing the Hosting Services Web Portal and the credentials for a hosted application are the same. In reality, the login process for accessing the Hosting Services Web Portal and the hosted application are not linked, though it is possible to give a usernames and passwords for each the same values.

Resetting the password for a Blackbaud Hosting Services username will not automatically change the password for a hosted application and vice-versa.

It’s common to run into a situation where your password would need to be reset. Because the Hosting Services Web Portal credentials are not linked to the hosted application credentials, resetting the respective passwords are performed by separate tasks.

Resetting the Blackbaud Hosting Services Web Portal password can be accomplished in one of the following ways:

  • www.blackbaud.com by a Website Admin or Primary Contact
  • User Administration from within the Hosting Portal
  • Blackbaud Support by creating a case on Case Central

Review this Knowledgebase solution for complete steps and demos on how to reset the Blackbaud Hosting Services Web Portal Password.

Resetting the password for a hosted application can be accomplished in one of the following ways:

  • By a user with admin rights inside the application from Administration
  • Blackbaud Support by creating a case on Case Central (for Supervisor username only). Users are empowered and encouraged to reset their own passwords whenever possible. However, if all other measures are exhausted without success, the Blackbaud Hosting Support team is happy to assist with this.

Note: For all password resets, Blackbaud Hosting Support requires written consent (via the Customer Authorization Form) from a listed Primary Contact or an executive decision-maker in your office.

Review this Knowledgebase solution for complete steps and demos on how to reset the Supervisor password in your hosted application.

If you have questions, please create a case on Case Central, choose your product, and select the Blackbaud Application Hosting topic or contact our Hosting Support team using our chat feature.

Are you new to the hosting environment or a new administrative user? Sign up for our free Hosting Webinar!
News ARCHIVED | Hosting Blog 11/11/2013 12:21pm EST

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