Hosting Services Refresher: Backups

One of the benefits of having Blackbaud host your applications is that we take care of the administrative tasks of creating and saving backups so your IT team doesn’t have to. You also don’t have to worry about disaster recovery.  If anything ever happens to your place of business, we can supply a backup of your data, down to a 15 minute window, should you need it.

Our backup schedule and retention policy is as follows:

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• A transaction log backup is generated every 15 minutes throughout the week.
  
• A full backup is created weekly.  Based on the transaction log schedule, a nightly backup can be provided within 15 minutes of any desired time during the week.  Transaction logs are retained on-site for one week.
  
• Weekly backups are created and saved off-site for four weeks.
  
• Monthly backups are saved off-site for 6 months.
  

 

In addition to generating and retaining backups, the Rebuild/Reorganize Indexes and Update Statistics tasks are run nightly.  These are tools we use to help ensure and maintain the performance and health of your data. We can also run Integrity Checks on request, as needed.

These are tasks that your IT group does not need to worry about, so they can focus on other important projects and initiatives to help support your mission.

For more information on the first two points, please review the Knowledgebase solution, How often are hosted applications backed up and maintenance performed?

 

If you need to request a backup of the hosted data, please create a case on Case Central. The analyst who receives your case will need to obtain a completed authorization from a primary contact at your organization. Please select the appropriate authorization from the options below:

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• Customer Authorization Form for US and Canada
  
• Customer Authorization Form for Blackbaud Europe
  
• Customer Authorization Form for Blackbaud Pacific
  

For more details on requesting backups, please review the Knowledgebase solution, How to request a backup of your Blackbaud Hosting Services database.

 

If you have questions, please create a case on Case Central, choose your product, and select the Blackbaud Application Hosting topic or contact our Hosting Support team using our chat feature.

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