Data Center Resources for Hosting Services

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Are you new to our Hosting Services? Are you a long-time user who would like a refresher on the resources for setting up and using the hosting environment? Our Hosting Support team has put together a comprehensive Knowledgebase solution with demo videos of all the common tasks for users and administrators accessing our hosted environment. You may find it helpful to bookmark and share this Knowledgebase solution with your users: Introduction to Blackbaud’s newest data centers (includes demo).

These tasks are listed below, and also include the link to individual Knowledgebase solutions with detailed written instructions for each:

  1. Downloading the Citrix client
  2. Accessing the Citrix Metaframe
  3. Using the hosted Files folder
  4. Adding a User*
  5. Unlocking hosting user accounts using Blackbaud.com*
  6. Resetting passwords for hosting accounts from User Administration*
  7. Resetting passwords for hosting accounts using Blackbaud.com*
  8. Enabling/Disabling user accounts*

Note: Tasks marked with an asterisk can only be completed by users with Administrator rights.

 

If you are interested in seeing a live demo of these tasks, with the option to ask questions to a member of our Hosting Support team during the presentation, Sign up for our free Hosting Webinar!

 

If you have questions about the hosted environment, please create a case on Case Central, choose your product, and select the Blackbaud Application Hosting topic or contact our Hosting Support team using our chat feature.
News ARCHIVED | Hosting Blog 05/07/2014 5:42pm EDT

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