This is the Blackbaud Community Best Practices blog.

Successful Donor Relations

We're zealots for personalization, timeliness & gratitude at our small shop.

Our database is uber-up-to-date thanks to our skilled & conscientious donor relations coordinator. Each donor gets a custom thank you letter within 48 hours of receiving the gift along with a personal handwritten note from the CEO if it exceeds $1,000.00 and a phone call from a board member.

We thank, thank, and thank again.

We know and love our donors and that's what helps us be successful. heart
Posted by Trish Mayhorn on Jul 24, 2017 11:00 AM America/New_York

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"We know and love our donors" -- yes! So good to be able to know and affirm the folks who support your mission. 
Giving is not just about making a donation...it's about making a difference. 
  • Posted Tue 25 Jul 2017 11:54 AM EDT
Are the thank you letters done through the database or by the deposits?
  • Posted Mon 07 May 2018 04:39 PM EDT
Definitely something to aim for, thanks for sharing!
  • Posted Wed 30 May 2018 12:35 PM EDT
Great idea! Thanks for the share!
  • Posted Mon 04 Jun 2018 04:10 PM EDT
I wish we did better at DR outreach... :-/
  • Posted Mon 04 Jun 2018 06:14 PM EDT
For our sustainers, monthly donors, whenever I reach out to them, phone or email, I share my direct contact number and invite them to call me for any updates or changes. It helps them to not have to go through our phone prompts and envokes a concierge service atmosphere. 
  • Posted Tue 05 Jun 2018 11:19 AM EDT
Great ideas! Love that each person gets a custom letter. 
  • Posted Fri 10 Aug 2018 01:31 PM EDT