Having Issues Signing Into Blackbaud ID On Internet Explorer 11? Check Your Browser's Security Settings 5539

Having Issues Signing Into Blackbaud ID On Internet Explorer 11? Check Your Browser's Security Settings

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e628c178f14cf924e8def8cb4438ca92-huge-ieSimilar to the earlier post about Google Chrome, you may experience an issue when you sign in to your Blackbaud ID or Blackbaud solution on Microsoft Internet Explorer 11. If you're prompted to sign in again and again, or if you encounter a Sorry, something went wrong error, adjust your browser's security settings.

1. In Internet Explorer 11, select Tools (the cog), Internet options.
2. On the Security tab, select Custom level...
3. Under Miscellaneous, for Access data sources across domains, select Disable.
4. Select OK and OK.

If you continue to experience this or another issue, please contact Blackbaud Support so we can look into it. Thanks!
News Organizational Best Practices Blog 04/01/2019 1:28pm EDT
Added by Steve Stegelin
  

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6 Comments
Anitra Hovelson Anitra Hovelson Aug '19
Good to know! Always helpful to have these tips/troubleshooting notes.
Jennifer Jenkins Jennifer Jenkins Apr '19
Hi all, We finally just had to move to Chrome because receipt printing is vital to our front desk staff. Thank you,
shannon grant shannon grant Apr '19
thank you
JoAnn Strommen JoAnn Strommen Apr '19
Thanks
Marilyn Bellemore Marilyn Bellemore Apr '19
Thank you.
Jann McKenzie Jann McKenzie Apr '19
Thanks for this!!!

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