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Get On The Same Page

Have you ever planned a trip with a large group of friends? Last summer, my friends and I decided to take a trip to Portland, Maine. In the end, we had a great time, but the initial planning stages were a bit of a challenge. Each one of us had different ideas about what kind of trip she wanted to have. Our active friend wanted to spend the weekend hiking, our foodie friend was on a quest for the best lobster rolls, and I just wanted to find a beautiful place to curl up with a good book. Needless to say, it took several weeks of back and forth messages on our group text chain to get us all on the same page.

The same thing can happen with your grateful patients program. Everyone on your team might have different ideas about what the program should include and how it ought to be run. You need to remind everyone that they all have the same common goal: building relationships with patients and healthcare providers who are as passionate about your cause as you are. Once you’ve gotten everyone on the same page, you can start creating a plan for engagement strategies that will transform patients into generous supporters. You can also codify this plan in an official policies and procedures guide to ensure that everyone is playing by the same rules.

Want to know how to get everybody on board and on track to ensure the most effective grateful patients program at your healthcare organization? Our new Organizational Best Practices workshop, OBP: Healthcare—Patients to Supporters, will help you discover ways to improve and expand your grateful patients program.

What does an effective grateful patients program mean to you? Let us know in the comments below and we can get the conversation going before class starts!
Posted by Jocelyn Wright on Jun 19, 2019 9:00 AM America/New_York

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