Important Information—Raiser’s Edge 7.96

Published
UPDATE--
As announced in this blog post, the issues identified below have now been resolved in Blackbaud Hosting Services, and are planned to be resolved in 7.96, patch 1 for locally-installed clients. Both patch 1 and 7.96 are planned for release the week of 11/14, and it's important to install both at the same time once they're available. 

Thank you for your patience, and happy fundraising!

---Original post below---
Hi, RE users!

We have identified behavior in the recently released Raiser’s Edge version 7.96 that impacts the Mail module when segmentation is used to add Appeals and Packages to records. We have deployed all resources to address this issue swiftly and have temporarily removed the released from our Downloads webpage pending investigation and remediation to both our hosted customers and on premise community. If your database has already been upgraded to version 7.96 please read on for details and resources on the identified issues: 
  • When using the Segment tab in Mail, the mailing can fail if the option to add an Appeal and Package are marked. Additionally, we have discovered historical appeal data can be erroneously added to constituent records when marking the Add Appeal and Package to constituent record checkbox. Please refrain from using the segment function in Mail until this issue is resolved. More information and recommended steps to add the Appeal and Package can be found in our Knowledgebase.
  • Canadian databases: When merging a Receipt mailing and including the Receipt Stack field, the Receipt Stack can appear blank in the merged document. More information on this issue, and recommended steps to complete mailings, can be found in our Knowledgebase.
Both issues are planned to be addressed in a future release, and we apologize for any inconvenience in the meantime. Using the information in the articles above, we hope that our customers can take advantage of the many improvements in Raiser’s Edge 7.96 with minimal delays to daily business practices.
 
For more information on the release including webinar recordings and steps to prepare for the upgrade from 7.93 or below, see our 7.96 Release Page on the Raiser’s Edge Community and installation tips on how to install or upgrade.  If you have any questions, please visit the Raiser’s Edge 7.96 Community.
 
Sincerely,
 
Raiser’s Edge Support
News Raiser's Edge® Blog 10/27/2016 12:09pm EDT

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