IOS 12 With MobilePay & RE Mobile

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FINAL UPDATE: RE Mobile 3.1, now compatible with iOS 12, has been released and can be downloaded from the Apple App Store. Upgrading RE Mobile will require users to re-enter their System Key and User Name before logging in. 
 

UPDATE: Blackbaud MobilePay 3.8 has now been released, and resolves this issue among its other new features. Install version 3.8 from the Apple App Store or Google Play Store to apply the fix. 

We are still evaluating the issue for the RE Mobile App, and will update this post and this article when we have more information. 

Apple has released the latest version of its operating system, iOS 12, and our initial testing shows that it is incompatible with the RE Mobile App and Blackbaud MobilePay. The RE Mobile Event Management app and NXT Web View are unaffected by iOS 12. 

If the RE Mobile app or Blackbaud MobilePay are critical to your fundraising processes, we recommend waiting to download and install iOS 12 on your phone and continue to use the applications on iOS 11. We're actively working on a compatibility fix and, once available, new versions of Blackbaud MobilePay and the Raiser’s Edge Mobile App are planned for availability in the Apple App Store.

Keep an eye out here and in our Knowledgebase article for updates.
News Raiser's Edge® Blog 09/20/2018 10:45am EDT

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