PayPal Now Available In Blackbaud Online Express To All US Customers 7910

PayPal Now Available In Blackbaud Online Express To All US Customers

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We're happy to announce that PayPal as a digital payment method is available to all Blackbaud Online Express customers in the United States. We are now focusing on international availability. We expect that all Blackbaud Online Express customers globally will have the capability to offer PayPal transactions through Blackbaud Checkout before the end of the year.

Enabling PayPal with Blackbaud Online Express for donation, event, and membership forms gives you the opportunity to:
  • Offer one of the most trusted payment methods globally[1] and expand your impact by connecting with over 400 million active accounts around the world[2]
  • Help create a more satisfying giving experience for donors who prefer PayPal. Organizations in the Blackbaud early adopter program found 9.6% of donor gifts came through PayPal[3]
  • Seamlessly activate PayPal for your Online Express donation, registration, or membership forms and create a smooth and secure checkout experience for your donors
  • Streamline operations with gift reporting and receipting in Raiser's Edge and Blackbaud Raiser's Edge NXT

How do I get started?
Activating PayPal is easy once PayPal integration has been activated for your account. To get started, you’ll need:
  1. Blackbaud Merchant Services account (active)
  2. PayPal Business account
  3. Blackbaud Checkout-enabled donation form
Follow these steps if you already use Blackbaud Merchant Services and have a PayPal Business account. You can be up and running within minutes!
If you need to set up a new payment processing account, here's how to do this:
What about Blackbaud Raiser's Edge NXT web view forms?
We expect to release PayPal integration for web view donation forms and event registration forms (available to US customers) within the next few weeks.
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[1] Morning Consult - The 15 Most Trusted Brands Globally. March 2021. Morning Consult surveyed over 330,000 consumers across 10 international markets to provide a global view on the current state of consumer trust across brands. https://morningconsult.com/most-trusted-brands-2021/

[2] PayPal Q2:2021 Earnings call https://investor.pypl.com/home/default.aspx

[3] Blackbaud study of Blackbaud Online Express customers in the US who offered PayPal as a one-time gift option during a 12 month early adopter period that concluded in May 2021.
News Raiser's Edge® Blog 09/07/2021 11:35am EDT

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1 Comments

This is great information, and I've set up PayPal for our institution, and it is working fine. The problem I'm having is that the initial Online Express form on our website only shows “Credit Card” and “Direct Debit” as payment options. Its not until you click “Credit Card” that you are presented with the option to pay with PayPal. For donors, they may not even realize that PayPal is an accepted payment method with us unless they attempt to donate with a credit card first. Can this be fixed?

Hey Geoffrey! Thank you for your response and we appreciate the feedback.

Today, PayPal is configured in BBMS as a credit card type (see screen shot below); therefore, credit card will need to be selected first for the option of PayPal to appear at checkout.

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And you are right - technically PayPal is a “digital payment option” like Apple Pay and the Click-to-Pay button (formerly Visa Checkout and Masterpass). We don’t have any near-term plan to separate digital payment options from credit cards, though it is part of our longer term vision.

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