Altru Hardware

Altru Hardware

As technology is rapidly evolving, the hardware options available to your organization are also changing and updating frequently. With Altru, we work to provide a platform that empowers your organization to accomplish its goals leveraging hardware that meets both your functional and financial requirements. While we are unable to test Altru against every type of hardware in market, we will work to provide you with clear system requirements to help direct your needs.

Our best source of updated hardware information is here, you and your peers, that are evaluating and purchasing the hardware itself. With that in mind, we will be discontinuing the Altru Amazon Store and encourage the discussion to be here in the community of what is working for each group. I have learned from many of unique configurations that have been developed to serve specific purposes from mobile check-points to member only lanes.

Please note, we do recognize that EMV compliance will come with specific hardware requirements and we are working to ensure there are options that meet budget as well as mobile requirements. We will update you here in the community and in our roadmap webinars as soon as these hardware solutions are confirmed.

To start, check out previous hardware posts below. If you don't see your question answered, click Start a Discussion in the banner at the top of the page and choose Hardware from the dropdown menu.

Mobile Workstation with tablet, scanner and printer

16 96

We are looking into creating a mobile workstation for Altru. We would have a tablet, wireless scanner and ...

Lindsay Klarkowski May '15

New

May '15

I'll let others chime in but here are some similar posts:

...

May '15

The Dali Museum is currently using a Dell Venue Pro running Windows 8.1, With a USB Credit Card scanner and Star ...

May '15

Back of the Dell with a safety Case with the USB Card Reader. I had my IT guy shorten the cable for me.

May '15

Jim Nixon :
Back of the Dell with a safety Case with the USB Card Reader. I had my IT guy shorten the cable for me.

...

May '15

Jim Nixon :
Back of the Dell with a safety Case with the USB Card Reader. I had my IT guy shorten the cable for me.

The ...

May '15

This is the kind of thing I was looking for! I was looking to use this as a setup for our museum. I do ...

May '15

The link below is a conversation about mobile workstations that you may like:

...

May '15

My question is we have been using iPads and have quite a few of these. We are also looking at bar scanners and I did find ...

May '15

Jim Nixon :
Back of the Dell with a safety Case with the USB Card Reader. I had my IT guy shorten the cable for me.

That's ...

May '15

Jim Nixon :
Back of the Dell with a safety Case with the USB Card Reader. I had my IT guy shorten the cable for me.

We use a ...

Barcode Scanner not scanning in house barcodes, is ...

4 10

We just got in our barcode scanners (Voyager 9520) for our Altru conversion (still in the process, have not gone ...

Stephanie Philio Nov '13

Complete

Nov '13

hey Stephanie.

Are the barcodes being generated out of Altru? Are you using the code39 font?

Nov '13

Ah ha! It turns out that the bar code labels that were given to me did not come from Altru (I guess we tried to make our ...

Nov '13

Hi Stephanie - glad the issue is resolved. Just FYI you can still always connect a previous barcode to an item even if ...

Nov '13

That is very handy to know! I will pass that on to our store manager!

Thanks! :)

Scanners for smartphones

3 34

I can see this topic has been discussed a few times, but some of the threads are older and technology changes faster ...

Lori Bockstanz Oct '17

New

Nov '17

Lori Bockstanz :
I can see this topic has been discussed a few times, but some of the threads are older and technology ...

Nov '17

Lori Bockstanz :
I can see this topic has been discussed a few times, but some of the threads are older and technology ...

Dec '17

Lori Bockstanz :
I can see this topic has been discussed a few times, but some of the threads are older and technology ...

Cash drawer

2 148

Does anyone have recommendations for a cash drawer and credit card reader that works with Altru?

Jennifer Chrzanowski Jul '19

New

Jul '19

I recently purchased these (Altru compatible) credit card readers on Amazon:
https://www.amazon.com/IDMB- ...

Jul '19

Thank you forthe recommendation!

Self Serve Ticket Scanners/Kiosk

1 87

Hello, I'm researching options for reduced contact with staff/public upon re-opening, anyone know of any ...

Miriam Smoke May '20

New

May '20

Have not heard of any kiosks but are moving to new scanners, that will scan a mobile device screen, that will allow ...

My first real world EMV experience (Spoiler: Not ready ...

13 15

I've been dying to use my chipped BofA card since I received it earlier this year. And, after seeing EMV terminals in ...

Jeff Heffner Oct '15

New

Oct '15

I have used EMV several times at major retailers such as Target, Walmart and other various clothing stores. ...

Oct '15

Jacob Orand :
I have used EMV several times at major retailers such as Target, Walmart and other various clothing ...

Oct '15

I have only had the opportunity to use it at Target, who sent me a personalized email (as a RedCard holder) on how to ...

Oct '15

I just returned from the ASTC conference in Montreal, all of the merchants have the EMV terminals (even taxi ...

Oct '15

Debbie McKenzie :
I just returned from the ASTC conference in Montreal, all of the merchants have the EMV terminals ...

Oct '15

Hmm my experience has been good, both overseas and here (but the only place here I've really been able to see it in ...

May '16

It's worth noting here that pretty much every Western nation except the US has chip & pin EMV technology and has had ...

May '16

I always try to use new technology whenever I can. I have used the EMV chip several times. The process seems to take ...

May '16

I'm so surprised to hear that a) there's a lack of exposure to this and b) that people have had such negative. I'm ...

May '16

It's a real issue in the self-checkout lanes at Wal-Mart and grocery stores, but most terminals I've used beep ...

Is there a way to download the activeX add-on/object ...

6 1

Is there a way to download the activeX add-on/object for Printing separately and install it locally via an Admin ...

Mike Marseglia Nov '14

Complete

Nov '14

Hey Mike,

You definitely can do that. Are you having the error regarding activex?

I'm not sure that Jeff's ...

Nov '14

Hey Jessica,
Cool, good to ...

Nov '14

Hi Mike,

I've updated the Knowledgebase with the Workstation Interface files. You should be able to ...

Nov '14

Hey Jessica,
Awesome, thank you very much! Now ...

Nov '14

Hi Mike,

That file is temporary while we are having this issue. In the future, you should be able to download ...

Nov '14

That's ok, the information is very helpful, thanks Jessica!

Review Proposed Hardware for 35-day fundraiser using ...

3 7

Hello Community, The Bellevue Botanical Garden Society just implemented Altru and is now designing the hardware ...

Cleo Raulerson Apr '16

New

Apr '16

Cleo,

On our hardware storefront we mention that the Surface 2 is not really for POS duties, but you have said its a ...

Apr '16

Hi Cleo!

I think that is a great setup for a temp sales point. Peter is correct in that I wouldn't replace all my ...

Apr '16

HI,

Like everyone has said, test it all. Our experience with tablets was some people had trouble reading the ...

CC Chip Reader Recommendations - 2018

6 81

Although I have seen similar posts, all of them seem to be dated earlier than 2018. Is anyone successfully using a ...

Melody Hollinger Jun '18

New

Jun '18

Melody Hollinger :
Although I have seen similar posts, all of them seem to be dated earlier than 2018. Is anyone ...

Jun '18

With so many cards having chips now, this is a great question. We still use card swipes and fortunately we haven't ...

Jun '18

Melody Hollinger :
Although I have seen similar posts, all of them seem to be dated earlier than 2018. Is anyone ...

Jul '18

Melody Hollinger :
Although I have seen similar posts, all of them seem to be dated earlier than 2018. Is anyone ...

Jul '18

Kevin Gabriel :
Melody Hollinger :
Although I have seen similar posts, all of them seem to be dated earlier than ...

Jul '18

When I contacted Blackbaud to ask what chip reader to use they said they did not have any recommendations, and ...

Internet Explorer will die with Windows 10 - ...

7 5

Microsoft recently announced that Internet Explorer will cease to exist with the roll out of Windows 10. Altru ...

juliamw transitmuseumeducation.org Mar '15

Complete

Mar '15

Do you know where you heard that Internet Explorer will actually not come with Windows 10? As of January, the ...

Mar '15

http://www.theverge.com/2015/3/17/8230631/microsoft-is-killing-off-the-internet-explorer-brand

Mar '15

I believe Microsoft still plans to include both browsers in Windows 10, for now: ...

Mar '15

As much as I wish IE would go away, it looks like they are just rebranding it.

Mar '15

I know it would be a difficult transition since Altru has been using Active X for so long, but replacing the ...

Mar '15

We would like to run our POS and admissions on Macs as before migrating to Altru we were pretty much a Mac shop. ...

Mar '15

Morgan Gibbs :
I know it would be a difficult transition since Altru has been using Active X for so long, but ...