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Blog Posts

  • New Donation Payment Method: Visa Checkout!
    With  Visa Checkout , you can offer your donors a safe, simple, and quick way to give a one-time donation using Blackbaud Secure Payments! How does it work?  Your donors can support your mission without the need to fill out forms by choosing Visa Checkout , a digital wallet payment option. Visa Checkout speeds donations from  all  card types (not just ... more
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  • Show Me The Way To The Inbox!
    Whether we are reaching out to our constituents with a fundraising request, a call to action, or with a newsletter, we want to be sure that message is read — and it’s only read if it gets to the recipient’s inbox. There is a new world out there when it comes to deliverability. Email service providers are barraged by mountains of email and their main objective ... more
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  • Best Practices For Using TeamRaiser Blueprinting
    I am often asked what are the best practices for using TeamRaiser Blueprinting. Here are some things I have learned over the years. Please share in the comments any tips or tricks that you have! Also, if you do not see the Blueprints tab in TeamRaiser List view when you login to Luminate, contact support to get it enabled. more
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  • We (Blackbaud User Experience) need your help organizing the future!
    Hi again! We'd like your help to think through how we can better organize our solutions in the future. If you could spare some time for the survey below, my team would greatly appreciate it. It should take no more than 5 minutes of your time (depending on your answers, it might take even less).  The survey will first ask a few questions about you and your ... more
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  • Course Update: Luminate Beta: Basics Of SKY Reporting
    The Luminate Beta: Basics of SKY Reporting eLearning course has been updated to include the new Luminate Beta Home page and Email dashboard. This eLearning course covers how to access and navigate Luminate Beta. You'll be introduced to the different dashboards, and learn how the reports on each dashboard can help you effectively manage your ... more
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  • New Dashboard Features In Luminate Beta
    Save views in a dashboard Do you have favorite filters for some of your dashboards?  Now, you can save those filters as a dashboard view.  For example, you can save one view for 2017 and another for 2016 on the Overview dashboard and easily switch between these two.  You can save views on any dashboard. Schedule dashboard emails If you want a specific ... more
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  • Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of January we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by clicking on their names to ... more
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  • February 2017 Release To The Raiser's Edge Luminate Online Integration Available
    A new release to the Raiser's Edge Luminate Online (RELO) integration is now available on the Download section of our website! Please note the version update to the Luminate Online plug-in for The Raiser's Edge to version 1.4.6229.28797 and Blackbaud Web Services to version 1.4.17020. 2 . With this release we've included new filter options in the ... more
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  • Team Raiser Events Are Right Around The Corner. Is Your Organization Prepared For Gift Intake And Processing?
    During Team Raiser season, Luminate Online support receives a larger amount of questions revolving around payment processing issues. With appropriate planning and attention, Administrators can ensure that they will have a successful event preventing registration or payment disruptions. This post will go over some preventative steps your ... more
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  • Prepare Before You Create TeamRaiser Events
    Even though the end of year just happened, spring event season will be here sooner than you think. Before creating a new TeamRaiser event, it’s important to plan out key points. This preliminary thinking and strategizing can help you decide which TeamRaiser options and features to focus on while setting up an event. The following is a list of 10 ... more
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  • Discounts On Can't Miss 2017 Conferences
    Did you make a New Year's resolution to learn more about innovations in non-profit marketing and fundraising, understand best practices, or connect with other like-minded individuals doing this work? One of the best ways to do this is to attend one of these great conferences. As a bonus, we have discount codes for customers to use on non-Blackbaud ... more
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  • Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of December we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by clicking on their names to ... more
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  • Prepping Luminate Online For The New Year
    Happy New Year! I always take a day soon after the new year to clean up and prepare my household for the year. I spend time sorting, filing, or recycling all of those papers that have accumulated on my desk over the year ( where do they come from? ). I set up the new file folders I'll need for the coming year, for example for tax papers and medical bills. I also go ... more
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  • UPDATE: Luminate Online Fundamentals Certification For 2017
    In January 2017, Blackbaud University will offer a certified learning opportunity that recognize student achievement and helps validate product knowledge. We're providing this development opportunity to reflect our students' commitment to excellence. more
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  • What's New In Luminate Beta
    This week we launched the Email Dashboard in Luminate Beta to help you track the performance of your email campaigns.  You can dig right in and narrow down your results by campaign, message, variant, or time period.  Also, you can filter by Center if you use Multi-Center.   Use the Email Dashboard to gain insight to: Engagement - How active your ... more
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  • Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to celebrate our Luminate Online Certified users . For the month of November we have a new list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to review our listing and celebrate your colleagues by clicking on their names to ... more
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  • Getting More Out Of Luminate Beta
    Luminate Beta is the first offering of the next generation of Luminate Online. When you access Luminate Beta, you'll see several tabs ( dashboards ). Each dashboard contains multiple reports. These reports are designed to help your organization make strategic decisions about your online fundraising and marketing practices. Did you know you can ... more
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  • Dashboard Filters In Luminate Beta
    What are dashboard filters?  The filters let you drill into specific information on the dashboard.   On the Overview dashboard you can filter based on a year. On the TeamRaiser  dashboard you can filter for a specific event. If you use Multi-Center, you’ll be able to filter on any center you have access to with the Center Name filter.  If you don’t use ... more
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  • Luminate Beta Resources
    Now that you've had some time to explore Luminate Beta, I wanted to share a great resource with you.   What if I told you that there was a site with links to the Luminate Beta Get Started Guide, help documentation, a video library, and links to the Knowledgebase, Community, training, and chat? When you visit the Luminate Beta Assistance and Resources site , ... more
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  • New Release To The Raiser's Edge Luminate Online Integration Available
    A new release to the Raiser's Edge Luminate Online (RELO) integration is now available to our hosted customers and available on the Download section of our website! Please note the version update to the Luminate Online plug-in for The Raiser's Edge to version 1.4.6144.1028 and Blackbaud Web Services to version 1.4.16301.1 . With this release ... more
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  • The User Experience team needs your help!
    How do you think about the concepts you’re asked to deal with as part of your job every day? How do they relate to each other (or not)? What words do you use to describe those relationships?   Strange questions on their own, I suppose. But extremely helpful for folks like myself (I’m a Senior User Experience Researcher on the UX Team at Blackbaud) to improve ... more
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  • 7 Of 7 - EOY Series: Gratitude And Cultivation
    Are you prepared for what happens after EOY?  Here are some tips and important questions to consider: What is your organization's gratitude strategy?   Are you getting that timely, personalized thank you message out to your donors?  Some of the most impactful thank you messages I've received after donating, included images of the people, animals, ... more
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  • 6 Of 7 - EOY Series: Additional Items Of Note
    If you have regular daily, weekly, or monthly communications--whether to your entire file or segments of your file--decide whether or not you want to continue those communications in December, but time your EOY campaign messages to not overlap or conflict with them. If you're sending direct mail, posting on Facebook, tweeting, etc., ensure your ... more
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  • Course Release: Best Practices: Major Giving
    Course Release – Best Practices: Major Giving What an organization defines as a major gift can vary widely. At some organizations a $500 donation would be incredibly impactful, while other organizations define a major gift as a gift of $100,000 or even more! What remains consistent is that a major gift can truly be a game changer at an organization. The ... more
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  • Celebrating Certified Users
    Celebrating our Luminate Online Certified Users   Blackbaud University continues to  celebrate our Luminate Online Certified users . For the month of October we have a new list of professionals who have earned their Luminate Online  Fundamentals  certification. Be sure to review our listing and celebrate your colleagues by clicking on their names ... more
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  • 5 Of 7 - EOY Series: Test And Schedule
    Test, test again, and schedule your email sends!  If you weren't already aware--there are a handful of testing tools available for your use within LO.  Did you know that you can preview the layout and message content of an email exactly as it would be viewed by the person or group that you're sending it to?  You can do this with Dynamic Email Preview or Email ... more
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  • 4 Of 7 - EOY Series: Design, Plan, And Build
    Our last post focused on EOY strategy and resources.  In today's post, we ask you to take a step back, scrutinize individual elements of your campaign, and ask yourself the following questions: Do we have a cohesive campaign? Other than your emails -- think about your website, Facebook page, direct mail, email signatures, etc...  Are they all ... more
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  • 3 Of 7 - EOY Series: End Of Year Strategy Resources
    There's so much we have to share with you in today's post!  We've got an End of Year Fundraising Toolkit (aka strategy ebook) that will cover everything from Organizational Alignment, Mapping Out Engagement Strategies, the importance of Going Multichannel, and tons more. Of course, our EOY guidance would not be complete without some thought ... more
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  • Three Great Days At BBCON For Online Marketers
    If you use Luminate Online and you're going to bbcon next week, a super extensive lineup of fabulous sessions awaits you. To help you navigate the three days and hundreds of sessions, we put together this brief selection of Luminate Online and digital marketing highlights. Some sessions are Luminate how-to's and more technical (fun with S-tags, ... more
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  • Luminate Beta Is Live!
    We're pleased to announce the General Availability of  Luminate Beta ! We know you're working hard to make an impact in this world, which is why we're excited to give you the first installment of the next generation of Luminate Online for the modern world. Here's how to  GET STARTED ! Get real-time, critical information about your mission with our fast, ... more
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  • 2 Of 7 - EOY Series: #GivingTuesday Resources
    One of the biggest giving phenomenons is less than 40 days away! Is your organization getting involved and joining the movement?  With the proper strategy and preparation, you can also harness the energy around #GivingTuesday to spread your mission and raise more funds to support your cause! There's no shortage of resources for you here.  ... more
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  • Peer-to-Peer Highlights At BBCON
    We're looking forward to seeing many of you at bbcon October 26-28  in National Harbour, MD! Are you a peer-to-peer fundraiser? Good news! We've got a great lineup of sessions... the schedule is deep and rich! To help you make the most of your time, here's a list of the very best peer-to-peer fundraising content, featuring industry experts who work with ... more
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  • 1 Of 7 - EOY Series: Getting Help When You Need It
    Preparing for End of Year?  We can help!  This year we're launching a 7-part blog series that will give you all the information you need in order to plan and build a successful EOY Campaign. This first blog post is a refresher on where to get help when you need it.  Whether you're a fan of self-service resources, or you prefer to seek out assistance from our ... more
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  • COURSE RELEASE: Best Practices: Six Steps To End-of-Year Success
    Fall is here, and that means one big thing (in our world, anyway!): end-of-year fundraising . November and December are busy for everyone, but especially for those of us in fundraising. During this generous time of year, it is essential to connect with donors. Blackbaud Univsersity is here to help with some tips to make your year-end smoother and more ... more
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  • COURSE RELEASE: Best Practices: Peer-to-Peer Fundraising
    Have you downloaded Blackbaud’s 2016 Peer-to-Peer Fundraising Study ? If not, take a moment to do so, there’s so much to learn! Before you have a chance to read it, I’ll give you a hint of what’s to come: 2015 was another great year for peer-to-peer fundraising . Technology and social media have made it easier than ever for constituents to share their ... more
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  • Celebrating Certified Users
    Celebrating our Luminate Online Certified Users   Blackbaud University continues to  celebrate our Luminate Online Certified users . For the month of September we have a new list of professionals who have earned their Luminate Online  Fundamentals  certification. Be sure to review our listing and celebrate your colleagues by clicking on their ... more
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  • NEW COURSE - Managing End Of Year Planning
    End your year with a bang! How? By creating a stellar end-of-year campaign ! In this 30-minute video, you’ll learn specific aspects of planning and implementing a successful end-of-year campaign. More specifically, you’ll learn the importance of end-of-year giving trends, tips on how to build a cohesive, multichannel campaign, best practices for ... more
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  • New White paper & Webinar: Mobilize Your Everyday Ambassadors
    We're excited to share with you a new white paper from Attentive.ly, How to Mobilize Your Everyday Ambassadors, that will help you radically boost engagement of your organization by showing how to mobilize a hidden, yet power, segment in your email list - everyday social media ambassadors.   You’ll learn:   How connecting social data to email ... more
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  • #GivingTuesday
    Roll up your sleeves and get down to business with your end-of-year planning! #GivingTuesday is right around the corner. Are you ready? This year in the U.S., the social media movement #GivingTuesday happens Nov. 29 and is sure to amplify your organization’s missions during the upcoming holiday season. Last year, more than 700,000 people in 70 ... more
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  • Celebrating Certified Users
    Celebrating our Luminate Online Certified Users   Blackbaud University continues to  celebrate our Luminate Online Certified users . For the month of August we have a new list of professionals who have earned their Luminate Online  Fundamentals  certification. Be sure to review our listing and celebrate your colleagues by clicking on their names ... more
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  • Create a Healthy Sustaining Giving Program
    If you build it, they will come! At least that’s what we would like to happen. We want our own Field of Dreams . However, unless you have mystical powers on your side, not everything goes according to your original plan. Despite strategic planning, your sustaining giving program may become dull. But, with patience, careful planning, and time, your plan ... more
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  • Updated UI Simplifies Daily Tasks
    Change is good. No, really, it is. And, in this case, it’s very good. That is, if you’re using Luminate Online™ with Blackbaud Merchant Services™ (BBMS). In addition to helping you streamline payment processing with built-in tools for simple reconciliation, automatic credit card updates , and fraud management, Blackbaud Merchant Services now ... more
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  • BLACKBAUD UNIVERSITY - We Value Your Voice
    We Value Your Voice   As a Luminate  Community member, we know you have valuable feedback, and we’d like to get your thoughts on the Blackbaud University experience. We hope you’ll spend five minutes to tell us how we are doing. As a sign of thanks, upon completion of the survey you’ll be entered in a drawing to win one of four  $25 Amazon gift cards !   At ... more
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  • Course Release – Integrating Raiser’s Edge And Luminate Online
    Does your organization use both Raiser's Edge and Luminate Online? If so, we have a new eLearning course just for you! This eLearning video is available to our Learn More and Learn Everything subscribers and, for a limited time, is also available in the Learn Basics tier of the Learn ® training subscription. In Integration: Managing Raiser's Edge and ... more
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  • NEW COURSE - Basics Of Advocacy And Action Alerts
    Action Alert! Are you ready to take positive action and make the world a better place? Our newest Luminate Online eLearning video , Luminate Online: Basics of Advocacy and Action Alerts will help you do just that! This one-hour self-paced course teaches you how to optimize your organization’s advocacy efforts by learning how to effectively: Create ... more
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  • Celebrating Certified Users
    Celebrating our Luminate Online Certified Users Blackbaud University continues to  celebrate our Luminate Online Certified users . This month we have a new list of professionals who have earned their Luminate Online  Fundamentals  certification. Be sure to review our listing and celebrate your colleagues by clicking on their names to view their ... more
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  • COURSE RELEASE - Managing Security
    Feeling secure is a basic human need. It’s natural to protect things that we value—that’s why Blackbaud University designed our brand new course, Luminate Online: Managing Security .  This 30-minute video explains the three facets of Luminate’s built-in security system: Security Groups , Security Categories , and Security Permissions . Learn how ... more
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  • Creating Groups Based On Raiser's Edge Queries
    Does your organization use both Raiser's Edge and Luminate Online? Did you know that you can create Luminate Online groups from Raiser's Edge constituent queries? more
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  • Celebrating Our Luminate Online Certified Users
    Blackbaud University continues to  celebrate our Luminate Online Certified users . This month we have a new list of professionals who have earned their Luminate Online  Fundamentals  certification. Be sure to review our listing and celebrate your colleagues by clicking on their names to view their profiles, become Blackbaud Community friends, or ... more
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  • Celebrating Our Luminate Online Certified Users
    Blackbaud University continues to celebrate our Luminate Online Certified users . This month we have a new list of professionals who have earned their Luminate Online  Fundamentals  certification. Be sure to review our listing and celebrate your colleagues by clicking on their names to view their profiles, become Blackbaud Community friends, or ... more
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  • Make A Good First Impression On New Users And Donors!
    New Class! Luminate Online: Generating an Effective Welcome Series First impressions are critical, and sometimes a single welcome email isn’t enough. You need a welcome series. And it doesn’t need to be overwhelming! Develop an effective automated campaign to motivate and retain audience support. And while you’re at it, maybe gain some sustaining ... more
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  • 6 Tips For Creating A Mobile-Friendly Email Message (Part 2)
    Last week, in  Part 1 , we covered simplifying the layout, the call to action and the size of an email template. If you have not read Part 1, please be sure to check it out after reading this entry! Today, we will be looking at subject lines, image use in email messages, and font size. more
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  • 6 Tips For Creating A Mobile-Friendly Email Message (Part 1)
    Have you ever opened an email on your mobile device, and the design was much too large for the display screen? Do you have to scroll all over to view the contents of the email? Would you like to send an email that looks great on a desktop computer and mobile devices? more
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  • Celebrating Our Luminate Online Certified Users
    Blackbaud University’s first quarter of 2016 has been really exciting and full of new offerings. The second quarter is sure to be just as eventful—we’re kicking off Q2 by  celebrating our Luminate Online Certified users . Each month, we’ll publish a list of professionals who have earned their Luminate Online Fundamentals certification. Be sure to ... more
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  • New Class: Luminate Online: Email Strategy And Optimization
    Do your emails grab your donors’ attention and get the open and click-through rates you want? What makes an email campaign top notch? Is your email stationery mobile-friendly? Find out the answers to these questions and more in our new three-hour instructor-led course, Luminate Online: Email Strategy and Optimization . Learn the best methods to ... more
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  • COURSE RELEASE: Fundamentals—Gifts
    Managing gifts is essential to the business of every nonprofit. Learn the basics of entering gifts, in the new Luminate CRM: Fundamentals—Gifts class. more
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  • What's New in Luminate CRM? Wealth Analytics
    We're excited to announce the new Wealth Analytics feature! This powerful tool gathers donation data from your Contacts, analyzes it, and then provides you with results about their potential to give to your organization. Read about Wealth Analytics here , and check out this video to learn more.   more
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  • COURSE RELEASE: Fundamentals—Overview and Accounts
    Are you new to Luminate Constituent Relationship Management (CRM)? Are you unsure of the difference between an account record and a contact record? Do you want to learn how to set up relationships between records? Then the new Luminate CRM: Fundamentals—Overview and Accounts class is perfect for you.   In this three-hour instructor-led course, ... more
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  • New Class, Luminate Online: Surveys And Web Pages
    Get the conversation started! Did you know that surveys can provide a good deal of insight about your constituents? Learn how in our three-hour instructor-led class, Luminate Online: Surveys and Web Pages — newly launched and open for registration! Use the information you learn to create more engaging content for your supporter networks. Learn how ... more
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  • New Video, Luminate Online: Basics Of Content
    What does hosting an ice cream social have to do with Luminate Online Surveys, PageBuilder, and StoryBuilder? Find out in our new Luminate Online: Basics of Content eLearning course. This self-paced video quickly teaches how to create and distribute news stories, how to use online forms to learn more about your constituents, and how to effectively ... more
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  • New Release To The Raiser's Edge/Luminate Online Integration Available February 4th!
    On February 4th, 2016, a new release to the Raiser's Edge/Luminate Online integration will be available on the Download section of our website! Please note that in order to accomodate important bug fixes, users will have to manually update the Luminate Online plug-in for The Raiser's Edge to version 1.4.5854 and Blackbaud Web Services to version 1.4.16011.1. This update for the plug-in will need to be run on each workstation where it is already installed. This release features several key changes to ensure the integration works properly with The Raiser's Edge 7.95. more
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  • New Class, Luminate Advocacy™ Action Alerts
    It’s 2016! A new year means a new list of goals and resolutions. Resolve to make the world a better place by advocating for causes you care about most! Learn how to create compelling alerts, motivate constituents, and reach powerful decision-makers—all for the sake of creating positive change—in our new course, Luminate:® Luminate Advocacy™ Action ... more
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  • Luminate Online Email Terms of Use
    Sending an email successfully can be hit or miss – but understanding some fundamentals can bolster the success of your campaign by maximizing the chance that it gets to your supporters’ inbox.  We at Blackbaud have compiled a brand new email terms of use document which should be a useful reference of best practices as you work your way through the email campaign process. more
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  • REMINDER: Action Needed for GIGYA social sign-on users by 12/31
    Happy post #GivingTuesday everyone! Before you get wrapped back into your year end campaigns, friendly reminder for those of you who use Gigya social sign on service. As part of our new social sign-on features we released earlier this year with a new partner, we’re de-activating the previous features on December 31s t .  If you currently use Gigya for social sign-on/sharing then you'll need to activate the new tools prior to our December 31st shutoff date. more
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  • Important Email Reminders for Luminate Online
    With the holiday giving season kicking off and  #GivingTuesday right around the corner, we wanted to provide you with a consolidated list of the multitude of resources we have available, and to provide some pointers to help ensure your year-end efforts are successful.    more
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  • What Am I Getting From The New Release?
    Blackbaud’s work to introduce organizations as first class entities in Luminate Online was completed with the solution’s 16.1 release earlier this year. The 15.9 release saw the introduction of the Organizations capability under the Constituent360 tab. As an extension of the Organizations capability, the 16.1 release builds on that by allowing gifts and donations to be associated to an Organization. In order to take advantage of this capability, your organization will need to decide whether or not to enable Organization Gifts.  more
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  • Taking Your HTML Email to the Next Level
    Thanks so much to everyone who attended our August Luminate Community webinar last week.  Another huge thanks to our very own Shiloh Daniel, who gave some amazing tips and best practices for taking your HTML email to the next level.  Since this was such a popular topic, we decided to post a follow-up blog with the Q&A as well as a number of helpful resource links. more
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  • Organization Records - Gifts, Complex Dedupe, Integration, And More
    Organizations are now first class entities in Luminate Online. So what exactly does that mean in terms of functionality?   more
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  • Are Organizations As Constituents Right For You Right Now?
    New software functionality that can influence the performance of a solution presents users with difficult questions to answer. Should we adopt it right away? Should we wait to see what others do? Can we use it without compromising the integrity of our data?  more
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  • Raiser's Edge & Luminate Online Integration: Now with RSVP Events and more
    Did you know that Calendar events are now integrated between Luminate Online and Raiser’s Edge? With the August RE Release, we continued to sync more features of The Raiser's Edge and Luminate Online to make your job easier while deepening your engagement with supporters. Check out the details on the new integration with RE: Events module and Luminate Calendar / RSVP Events plus more integration features! more
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  • Why Google’s Algorithm Update Was a Good Thing for Nonprofits
    Mobile experience was already on the radar of most nonprofits. Google's algorithm may have just accelerated their timelines to become more mobile friendly. Jo in Mike Snusz, Principal Consultant on the Success Services Team on June 17 for the Luminate Customer Webinar "SEO For Nonprofits: Where to Focus". In the meantime read more about SEO for Nonprofts in Mike's blog.         more
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  • Administrator Interface Visual Refresh Updates
    Hello Community, You may have noticed that a few months ago, the Luminate Online administrative interface got a new and modern look. This project is part of a larger initiative to make the user experience more seamless and integrated across different Blackbaud products – driving consistency with a modern user interface across products is one small piece of this large undertaking. As we receive feedback on this visual refresh, we wanted to provide you with an update.     more
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  • Why Luminate CRM
    As General Manager of Luminate CRM, I often hear comments from folks in the market along the lines of “we didn’t know Blackbaud had a CRM solution on the Salesforce platform.”  I also get asked questions such as “what is Luminate CRM,” and more importantly, “how does it differ from other solutions on Salesforce?”  That said, I am proud of what we’ve built over the last 5+ years, and if you’re looking for a non-profit CRM solution on the Salesforce platform, Luminate CRM is the clear leader.Here’s why…   more
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  • Luminate CMS is better, faster, stronger!
    **A note from our Product team** In the early morning hours of Saturday, April 25th, Blackbaud completed the most recent release for Luminate CMS, which involved a successful migration of all client sites to a new database server. Throughout the past few weeks, we’ve been monitoring traffic highs (and middle-of-the-night lows) – and Luminate CMS is showing us all that it’s better than ever! more
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  • LearnCenter is migrating to Training Central
    The first part of the migration from the LearnCenter to Training Central , Blackbaud University's learning management system, is now complete. While the LearnCenter will be accessible through the month of May, Training Central is now the place to go to register for classes and watch on-demand eLearning courses. more
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  • If Only I Knew Then... What I Know Now
    Great reflective article from our former TeamRaiser client turned Luminate Customer Success Manager, Jennifer Cressotti.  Seven months ago, I decided to make a big leap.  I joined the Blackbaud staff after working in the non-profit sector for close to two decades.   more
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  • Welcome Series Examples
    I was digging through some old files and found some Welcome Series examples that I worked on in the past that I always thought were great ones so I thought I'd share them here. Hopefully this will give you guys some design or content ideas.   more
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  • Feature Sliders: The Beachfront Real Estate of Your Website
    Since your website's homepage is the page that receives the most traffic it is only normal that you want to fit as much as you can on that one page. But doing it cleanly and clearly and getting as much as possible "above the fold" can be a challenge. That's why you should employ the functionality of a slider.   more
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  • Are novelty fun runs stealing participants?
    Here in Austin, TX we seem to have a 5k every weekend for all sorts of causes and reasons. I honestly didn't think we could add any more races into the year and then a couple years ago these novelty races started popping up and took off like crazy. I had friends covered in mud, color paint, glow sticks and zombie blood flooding my Facebook stream. This made me wonder, are these races competing with non-profit fun runs/walks for time/space/participants? Or has it made our already fit community fitter and more likely to participant in more runs? Let's share our thoughts.   more
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  • API donation form examples
    Please help us put together some examples   more
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  • Infographics on Impact or Donation Pages
    Over the weekend I thought soccer has given so much to me I thought I should start giving back and I set out to find a soccer charity to support and I found the  US Soccer Foundation which converted me to a be a new monthly donor.   How did they do it? This inforgraphic below with a donation ask at the bottom.   more
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  • Luminate Online Page Editor Web Browser Extension/Add-On
    This web browser extension will make it easier for a Luminate Online admin to edit pages in Luminate Online   more
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  • Customize Your PDF Receipt (Free Kit)
    It's often an overlooked element of the donor experience... the receipt. We've made it easy for you to take advantage of this important opportunity to communicate to your donors while also using Luminate Online functionality that builds confidence in your online giving abilities.   more
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  • BlackbaudKnowHow Luminate Blog Retired
    The BlackbaudKnowHow Luminate blog has been retired.  You can find Luminate related blogs in the Luminate Community . more
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