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Thanks for joining the Blackbaud Community, we’re so glad to have you here! This is your space to connect with and learn from other users around the world, share your own expertise, get product news and tips, and so much more. I’ve put together some tips to help you get started navigating and using the Community platform…
The core of the Blackbaud Community are the discussions, where you can ask questions and share your expertise. Here are instructions for using the various posting features available and tips for how to create an engaging post. Posting 101 To ask a question or start a discussion, go to the category your question relates to…
There are a variety of ways that your community experience can be personalized based on the content you follow and the notifications you’ve set. For example, you’ll see followed content on your community home page. Following Discussion and Blog Categories Following discussions and blogs helps personalize your community…
Our Bank of America credit card feeds stopped refreshing more than a month ago. We have been trying to get this resolved with Blackbaud, who says they are escalating the issue to Yodlee, but Blackbaud and Yodlee seem unable to resolve it so far. We've tried unlinking and relinking each account, etc. Blackbaud is saying…
In Analysis > Fundraising Dashboards, new monthly donors are immediately showing up as retained instead of acquired. New recurring donors are never counted as acquired. This may be happening if the Recurring Gift and the Recurring Gift Payment are counted as the first and second gifts. Since those usually have the same…
Constituent records hold a lot of important information, and as that information grows, it should be easier—not harder—to find what you need. To help, we’re introducing a tabbed layout for constituent records. Instead of one long, scrolling page, related details are grouped into focused tabs that load as you open them,…
I have found that you are unable to delete a gift if it has a number of different types ie a matching gift, a recurring gift payment or an uncommitted recurring gift payment in a batch a receipt history etc. There are some here that we do need to come up wit ha plan for Webview. Issues arise. Ex. Gift processor applies a…
As schools, we rely heavily on Import/Export functionality to keep our records accurate, efficient, and scalable. In Database View, this feature has been essential for managing bulk updates, onboarding new students and families, and ensuring data integrity across advancement and operations. With Blackbaud’s transition to…
The long-anticipated return of Blackbaud’s K–12 User Conference brought together hundreds of educators, administrators, and technology leaders for three days of learning, connection, and a look at what's ahead for Blackbaud K–12. With over 80 sessions specifically curated for educators, more than 20 K–12 Partners in…
Since we announced that support for Raiser’s Edge NXT database view will end on Sept. 15, 2027, you’re asking an important question: What does this mean for my organization, and how should we prepare? We understand this transition to web view isn’t just about a date. It’s about the daily workflows your team depends on and…
Has there been an update to NXT events so that registration fees (benefit portions) do not automatically become gifts? We are currently breaking the gift link on the Events tab / Registration Fees and adjusting the gift to zero (or to the receipt amount). It would be great if this change was implemented as part of the full…
Using Blackbaud donation forms in NXT for online gifts is creating new constituent records unnecessarily. Example: Mr. & Mrs. John Smith are constituents in our database and give a few times a year. Mary is in the spouse tab of their married record but is not a constituent. Recently, Mary went to our donation page and used…
Looking for suggestions! We are trying to build Workflows to assign an Action based on gift criteria, as well as the province as of the primary address for the constituent. We have 3 staff, who each cover a different region and the Action needs to be assigned based on the constituent's region. We initially created…
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