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Thanks for joining the Blackbaud Community, we’re so glad to have you here! This is your space to connect with and learn from other users around the world, share your own expertise, get product news and tips, and so much more. I’ve put together some tips to help you get started navigating and using the Community platform…
The core of the Blackbaud Community are the discussions, where you can ask questions and share your expertise. Here are instructions for using the various posting features available and tips for how to create an engaging post. Posting 101 To ask a question or start a discussion, go to the category your question relates to…
There are a variety of ways that your community experience can be personalized based on the content you follow and the notifications you’ve set. For example, you’ll see followed content on your community home page. Following Discussion and Blog Categories Following discussions and blogs helps personalize your community…
Hi everyone! During development I've been using the /users/me endpoint as a way to test for successful authentication with the Sky API. However, now after moving the application to a test environment with a test user, it seems this route no longer works as expected. I keep getting the following error: I can reach other…
We received gifts of remembrance for a constituent. In Web View I went into the deceased's record and created the Tribute with Acknowledgee via Web View. Then I created a new gift batch in Web View and applied the tribute to each gift (same tribute, with the same acknowledgee on each gift) When I tried to save the batch,…
Your chart of accounts is the foundation of your financial management system. Every transaction, report, budget, and financial decision depends on a well-organized chart structure but as organizations grow and evolve, charts of accounts can become increasingly complex. Dormant accounts, unused segment values, and legacy…
Fundraising success doesn't happen by accident—it happens when teams have clear goals, visibility into progress, and the tools they need to stay focused on the activities that drive results. That's why we're exploring new Goals & Performance Tracking capabilities for Raiser's Edge NXT, and we're looking for customers who…
Has anyone else experienced random logouts from Blackbaud this month? Several times a day we are logged out with no warning. It does not return to where we were prior to the login, so we often lose work we were doing. We use SSO but are not being logged out of anywhere else, just Blackbaud. Wasn't sure if this was related…
Is there a way to add automatic Alerts/Notifications for when a Reviewer submits their review? We have several people that would like to be notified. However, it only seems to allow the 'Primary' OR 'Primary and Secondary' 'staff members' OR 'Other' -to receive messages from the portal Reviewers… which is great if they…
What system role/permissions need to be toggled on to grant a user access to add/view documentation (specifically notes) to the membership section of a record? For context: my team is using Social Good and in order to resend membership cards, I need to add a specific note type that is only accessible via membership…
My company sends emails through Luminate. I am investigating a specific set of contacts and I'm curious which emails they have received, which they opened, clicked on, which links they've clicked etc. I'm used to this being standard in reporting for marketing email systems. Found this documentation: Tracking the Emails…
As part of the Blackbaud Community, you're an advocate for your organization, a problem solver, and someone invested in what's next for the social impact sector. You may be one of the loudest voices at your organization promoting AI use— or you may be taking a wait-and-see approach. Wherever you are on the AI adoption…
We recently transitioned from Ellucian Colleague to Workday. For our last scholarship cycle, our IT team successfully imported student data from Colleague into Blackbaud Award Management. We are now exploring how to complete that same import process from Workday. Has anyone successfully implemented a Workday-to-Blackbaud…
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