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Thanks for joining the Blackbaud Community, we’re so glad to have you here! This is your space to connect with and learn from other users around the world, share your own expertise, get product news and tips, and so much more. I’ve put together some tips to help you get started navigating and using the Community platform…
The core of the Blackbaud Community are the discussions, where you can ask questions and share your expertise. Here are instructions for using the various posting features available and tips for how to create an engaging post. Posting 101 To ask a question or start a discussion, go to the category your question relates to…
There are a variety of ways that your community experience can be personalized based on the content you follow and the notifications you’ve set. For example, you’ll see followed content on your community home page. Following Discussion and Blog Categories Following discussions and blogs helps personalize your community…
We have been going through suggestions for how we can improve the supporter journey for our regular givers, including things like sending a card/letter when they reach certain milestones, sending an ask to uplift their gift after a certain time has passed. We would like to use Workflows to initiate this but need some help…
A week ago, our office could quickly scan the appeals module and see which of several emails were being used, when clicks occurred, what msgs bounced, etc. Sometimes we'd have to look at several pages since only five appeals are shown, but it was quick and easy. Now, in order to see this data, each appeal must be opened…
Hello! When RE is not operational e.g., NXT is down for everyone in the organisation, what is the best way to report this outage to RE. When going to Blackbaud chat, you are sent to a virtual agent who tells you to look at the status page - but what if the status page says all is operational, when it isn't! Furthermore,…
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It has been a long string of cold winter months in my home state of Michigan, and things have been bleak around here lately, but when I returned home yesterday after an unpleasant doctor's appointment, I found my lilac bush had unexpectedly burst into bloom and it brightened my whole outlook—I even brought a clipping to a…
Hi all, For those that use Medical Forms for Allergies, Conditions and their related medications, I wanted to give you a heads up - when a parent is completing a medical form where a child has a medication(s) associated with an allergy or condition on their record, the Medical Form presents the parents with a ‘Remove…
I'm wondering what others' best practices are for archiving old attributes and solicit codes that are no longer used. I'm concerned outright deleting them will come back to haunt me unless they're stored somewhere.
Hello Currently YMCA handle our bulk emails through MailChimp and the integration with SmartSync records the email history on the constituents record. How do we search on NXT for the details of constituents that received these emails, and hopefully donated, without having to import a mailing history file from MailChimp…
Hello erudite colleagues, I am trying to automate some queries for a reporting task I have been given and I need the queries to be dynamic as in I want to supply dates INTO the query at run time programmatically, so I can run a bunch of them and harvest the resulting data. I don't want to use the ASK syntax as I want the…
Hello! My team and I are looking to hear from schools about the conduct module. We're looking to speak with schools that are not using the feature as well as those that are. If you are willing to share your feedback around Conduct tracking at your school, please schedule with us at this link:…
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