Hey y'all. I am a person helping a non profit organization. I do have access to get inside their account but I have no clue what to do. Thanks. here is the title of the email Subject: Take action: Your organization appears to not be in "good standing" in California and here is the email Your organization appears to not be…
How are orgs handling bulk digital tickets for partners/corporate events? For example, SponsorCorp gets 100 tickets for a program with multiple time-slot events and wants to give those out to employees, who can arrive during any time-slot. A few thoughts are below. I suspect if the org creates the order, the ticket would…
Is it possible to backdate daily admissions? One of our properties had been tracking admissions in a spreadsheet but recently set it up as a free daily admission program to track in Altru. A few days of entry were missed, and I'm wondering if it's possible to add after the fact so the correct number of visitors are…
Wondering if any other organization lost the “Print Receipt” button in Daily sales today? Happened just before 1100 PST. As an Admin I had this until 1700 PST but it is now just past 2200PST and no longer have it. Started a chat with support and even with screenshots of our setup they couldn't figure it out. Asked about…
I want to batch update the university affiliation (student, faculty/staff, alum, etc.), which we will save to the ‘Target’ field under Demographic. I've found how to import and batch update constituent addresses, and how to batch add constituents, but there doesn't seem to be a way to import and batch update other…
Hello, Since Altru is an institution-wide database, I was wondering how your organization has structured staff around Altru administration and usage. What department does the database administrator reside in? Does this position have other responsibilities in your organization? Do you centralize things like program…
Hello! We are a new museum (being literally built from the ground up) that will be using Altru as its POS system for ticketing and in the museum store etc. I noticed that the printer that BB recommends is currently discontinued--and wondered what other large museum are using for printing tickets with a bar code? There are…
I'm getting this error message when I try to merge this specific duplicate constituent pair. I've been able to merge every other duplicate constituent pair without any issue, either through the auto merge or the manual, and this one won't work either way. Anyone know what the problem might be? Or what the “check…
Is anyone willing to share the queries they use to create reports in Power BI? I'm specifically looking for membership queries but would also appreciate any that you're willing to share. Screenshots of your queries would be fantastic! Also, is there a way to build a query that replicates the exact information returned in…
Hi! I'm trying to build a query that will return this year's net amounts for all memberships purchased. So far, I've only been able to get the net amount for a specific item through a sales order and not through revenue payment. This means that I can't return an accurate amount for all of our membership transactions input…
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