Hi! No matter what I do. No matter how I try. Even when my admin sends me it…I NEVER receive my password reset email. I have no way of contacting anyone at Blackbaud. Can someone help me???
We are using LO Web Services to build a local data warehouse storing LO data used for reporting. I've recently run into a problem, where a constituent record (X) of a Team Raiser participant was determined to be a duplicate and merged into another record (Y). However, the duplicate record X, prior to the merge, had gifts…
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I’m seeing a sudden and significant spike in clickthrough rates (CTR) across all of our campaigns, and I’m wondering if others are noticing the same. For example, a recent report shows a CTR of 23% when the campaign averages 1.8%. When I looked closer, I found that many recipients appear to have clicked every link in the…
Hi! I use HTML, not the WYSIWYG builder in Luminate. I have a blank stationary set up. Luminate adds all sorts of code to my HTML which is causing problems for me. I have the WYSIWYG editor disabled. Any idea how to prevent this code from being added?
Hi all, I'm trying to get a custom donation field value into the Somebody Made a Donation on Your Behalf AR for a TeamRaiser. I know [[S120:dc:custom:custom_stringxx]] works in a regular donation form AR, but it seems not to 'reach' when used applied to a TR AR. Does anyone know of a method to get this information onto the…
We are hoping to send out mass emails to our donor base from LO. Is there any way to have an action added to the constituent records of the recipients of those emails?
Is there a way to get a report of the email clients constituents are using, not on a per-person basis (though that would be helpful sometimes in troubleshooting), but, say, an overall chart/graph showing client and platform (Gmail on the Web, Gmail Android, Gmail iOS, etc.)?
Hi all, Has anyone found a method for adding images to the Team Description area of a Team Page? We've had a few participants/captains over the years who have somehow done this on their own, but I can't replicate it. Here's an example: https://danafarber.jimmyfund.org/site/TR?fr_id=1200&pg=team&team_id=5241. I assume they…
I am wondering how others are dealing with Alumni who have different class years, BUT share an email address? How do you reach out to each person independently in a reunion year when Luminate doesn't allow records to share the same email address?
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