Why are Actions that I Closed in Raiser's Edge still showing as Past Due in Raiser's Edge NXT? I go back into database view and pull up the constituent record to verify I closed the Action literally years ago, then have to go back into NXT and Mark complete status (actually just marking it Closed again,) just so it drops…
Fairly new here. Our admin. asst. entered gifts and I validated/committed them, but both of us missed checking that some of the constituents were marked inactive and therefore not all of the gifts received a receipt when she processed the receipts. I assume it's possible to receipt the gifts that did not get one as part of…
I have received a request for mailed solicitation to go to those who graduated in odd years. As a university established 140 years ago, I do not intend to create a class year > one of and key in every year or pull every record and delete the evens. I did not find any answers in KB. Before I tell them to find a new way to…
I am trying to merge a constituent but when I click Merge into another record and search for the record in the Target record, it doesn't show up. What am I doing wrong?
Did anyone else notice that in the last few months Blackbaud sneakily removed all email history from the ‘Email History’ tile on the constituent record that is older than 13 months. I’m very annoyed about this as now I can‘t see when emails have hard bounced etc.. just now have a lot of records that have nothing in the…
I am having issues when doing a mailing for our donor acknowledgement letters. It is happening when the constituent is an organization and only seems to be happening when it is a newer created constituent. We want the letter to pull the acknowledgee name, business name and the business address, but occasionally it is only…
Since our databases creation back in the 90s, the field under the Education relationship for “Type” is where our majors/program types imported. I tried running a query out of web view since we're now migrated to NXT and that field comes out blank even though we have data in there on the DB side. Does anyone know why that…
Good afternoon, We use BB Merchant Service for credit card donations. BBMS has a fee for each transactions. We are also seeing a BKCD Processing Fee being pulled from our check account the first day of each month. How do I find out who (what company) and how this fee is calculated. It varies each month. A detailed report…
We do not have separate donor records for the spouse of a constituent. So, both the husband and wife are on one record. The only time that two records exist is when one spouse dies. We then ensure that all gifts originally recorded on the husband's record are noted as soft credits on the wife's record. What we are unsure…
Hello! This is my first post on here :) . I recently became aware of this problem when our Board President (Gulp!) noticed that the unit number of her condo was not included in a recent mailing. When I looked back through her addresses, it seems that in the last couple AddressFinder/NCOA updates, her unit number had…
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