Good afternoon. I need assistance with getting Onecause connected via API key to RENXT. I recently got the key from Onecause and then created my SKY developer key and now I need assistance getting the two systems connected. Please let me know next steps. Thank you!
I am having trouble creating conditional acknowledgement letters. I am trying to Populate a Microsoft Word Template. The information under the dynamicFileSchema is correct. However, there is an error in the output for the Word Document. Do you know what could be causing this? Thank you!
@Erik Leaver I open this ticket already, please help: 020719732 I noticed the issue started yesterday 1/19/2026 9PM data sync. All FE API were failing. I tried it on the API console as well, it is failing. HTTP/1.1 500 Internal Server Error content-length: 149 content-type: application/problem+json { "statusCode": 500,…
Over the last ~2weeks has anyone else noticed an increase in overall skyapi errors - specifically 503 errors? Thanks, Dennis
Our team just recently received ownership of a Blackbaud team. That team has 2 applications associated with it and each of those applications has its own environment. As I'm very new to Blackbaud, I'm wondering if there is a way to distinguish a test environment from a production environment.…
It appears that the webhook monitor add-in does not work on the dev cohort account. Clicking on the link brings up a blank sidebar. There does appear to be a call to a link that returns a 400.…
In a PA flow, I have a "Convert time zone" action, which pulls my base time from a Get Past time. For the Source Time Zone, if I'm in the Central Time zone, should that be the value I choose, or are the servers all in Eastern Time zone? I was in a BB class, and I thought I heard the instructor say I should use something…
We are using the Blackbaud SKY API Add Ins Connector within a Power App. The first time a user logs in to the app, they have to enter their BB credentials and Authorize. Perfect. But…One of our users has access to multiple environments and selected the wrong Environment and now the connection is to the wrong one and there…
I am currently using the Gifts list API to get a paginated list of all gifts within RE but I am not able to retrieve gifts with type — ' write off'. https://developer.sky.blackbaud.com/api#api=58bdd5edd7dcde06046081d6&operation=ListGifts I have noticed that I can get these writeoffs from the 'Gift (Get)' endpoint but I…
For anyone that uses the Get Attendance Record API, please be aware there is a bug with the output of "attendance_type". It's configured as a boolean but needs to be an integer. This will then allow you to hit the Attendance Type API to retrieve the correct description. Right now, all of our attendance records are showing…
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