Storytelling for Impact session unaccessible

Kimberly Weber

I am trying to watch the Storytelling for Impact session as part of my Virtual Pass, but every time I try, I receive the following error:

Error 500

Return value of DocContainer::downloadUrl() must be of the type string, null returned


I've tried contacting Blackbaud through the Contact Us link twice (in two separate weeks), but I receive no confirmation that my submission has been received. Ironically, the contact us form also seems to have some coding glitches.


I am very disappointed to have paid for this Virtual Pass but cannot even access all the sessions available. Will someone from bbcon please make this session accessible for users?

Diane Maidl

Kimberly,


I reported this as I too was trying to revisit the recording. I did try this yesterday (1/22) and found it is now working again. This was such a great session!!


Diane