Slow System or Timed Out Gateway

Keia Brown

Has anyone else experienced a slow scholarship management system or receive the famous "504 Timed Out Gateway" message?  My team and I are constantly getting kicked out or stalled on the system when doing anything.  We have had trainings with staff that have caused us to reschedule department training and/or cause errors during bulk awarding.


Please tell me we're not the only ones!

Megan McConnell

You are not the only ones! I am experiencing the same issues. I spoke to support, and it sounds like their engineering team is aware of the issue and is actively working to resolve it. 

Lisa Mattke

Yes, they say engineering is "working on it" but no ETA on a fix.   Very bad!

Keia Brown

Thank you both. 


Today is one of our big Decision Days for scholarships and we did not anticipate this holding us up.  This is our first year using the software so I thought it was us.

Lisa Mattke

I would recommend you escalate the issue to your account manager.  They need to know what you are experiencing.  I just did an mine wasn't aware of any problem.   Nor does the Blackbaud status showing any issues, it's reflecting "Operational", which is not really the case...

 

Carrie Goldberger

Hi Keia, Megan, and Lisa,

We apologize for the performance issues yesterday and appreciate you sharing this context. We performed an upgrade last night in response to the underlying issues and are seeing improvements. We’ll continue to closely monitor the site to ensure performance is good throughout the day. We appreciate your patience and have escalated this internally as well.