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Invalid email address message when trying to sign up for fundraiser page

Kellie DeMers

We use JustGiving for our events. One of our participants tried to start a fundraiser page but she is getting a message that says the 'email is not valid'. Has anyone else run into this. This is a yahoo address and the fundraiser has typed it in appropriately.

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Josh Grabia

Hi Kellie DeMers‍ - they could have a space after the .com at the end of the email address. That is most likely the reason but please reach out to Customer Support to report the issue if the Fundraiser is still having issues! How to contact Customer Support

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