Award email notifications to incoming students

Cherisa Lewis

We are a graduate campus that is part of a larger state system. We have found that many incoming students are not getting email notifications sent to their campus email addresses through Award Management in the spring. They have not yet migrated their email accounts if they are at another system school. Also, they are reporting that once the accounts merge, they lose all past emails in both accounts and are unable to complete post acceptance.

I understand it's not possible to use an alternate email address within Award Management. Have any institutions found a different way to communicate offers and post acceptance requests with incoming students?

Any guidance is appreciated.

Thank you

Stevi Parmentier

Hi Cherisa,

We have been able to update our emails in our system for applicants. We use the UID header and the email address header as our key import fields. We start off pulling in the emails the students use on their admission applications into BAM along with the UID that gets created in our SIS when the applicant applies. Then, when the students' receive their campus email, we have our import file default to using that email address instead of their original applicant one. My understanding is that having UID consistent is what allows us to change the email. I hope this helps.