Database Specialist (Full-time) - Erlanger Foundation (Chattanooga, TN)

Nicole Kennedy

Non-exempt; Full-time; Standard Hours = 37.5 Monday through Friday
Job Description

Job Summary: The Database Specialist will maintain the integrity of all donor and gift records within the Raiser’s Edge. They will collect, interpret and record details regarding donors, prospects and gifts. They will work closely with the Executive Director of Operations and Accounting department to handle daily operations and identify areas of process improvement. They will field any customer service requests from the development staff or donor base in a timely fashion. They will create reports, donor acknowledgements, pledge reminders, and mailing lists. The successful candidate will work under the daily direction of the Executive Director of Operations. Education: Required: Bachelor’s degree in a related field or equivalent combination of education/experience Experience: Required: Excellent computer skills and data entry; Experience with Blackbaud’s Raiser’s Edge software Preferred: Experience in non-profit healthcare Position Requirement(s): License/Certification/Registration Required: Strong commitment to confidentiality of personal, financial and health information Self-starter with ability to work independently with minimal supervision Excellent discretion to make independent decisions for individual donors on an on-going basis Excellent organizational and follow-through skills Ability to manage multiple projects and deadlines in a fast-paced environment Excellent interpersonal skills Excellent written communication skills Commitment to providing excellent customer service Ability to work independently Attention to detail Goal and deadline-oriented work ethic. Ability to work collaboratively with peers, volunteers and hospital leadership in achieving goals and objectives to maximize the opportunities for the entire development effort Department Position Summary: Maintain the accuracy of the Foundation’s donor database in accordance with departmental policy and procedures. Collect, interpret and record gift and constituent data within Blackbaud’s Raiser’s Edge. Input contributions to properly capture tax credit and donor recognition. Download and process online donations from Online Express, Classy, GiveSmart into Blackbaud’s Raiser’s Edge. Download, process and reconcile bi-weekly payroll deductions within Blackbaud’s Raiser’s Edge. Provide deposit reports to Accounting for reconciliation. Research and resolve gift questions from Accounting and the Audit. Develop and maintain Mail Merge templates within Blackbaud’s Raiser’s Edge. Run and mail donor acknowledgements within 48-72 hours of gift receipt. Prepare and mail honor/memorial notifications within 72 hours of gift receipt. Additionally, handle any special requests made by the honoree or the family of the individual being memorialized. Run monthly pledge reminders after month end close and send out to staff for final review prior to mailing. Prepare and submit corporate Matching Gift forms. Participate in weekly and monthly reconciliation process. Create reports and mailing lists out of the donor database for Development staff. Collaborate with the Executive Director of Operations to identify areas of process improvement and utilize Blackbaud Chat Support when application issues arise. Provide excellent customer service in person, over the phone or via email to members of the Foundation, Accounting department and the system’s donors. Participate in fundraising events as requested. Performs other duties as assigned within the department. To apply, go to and search by Job Number= 32390 or Keyword = Database Specialist. Please feel free to reach out to me directly if you have any questions.