Seeking a Donor Services Assistant - 100% Remote - 0.75 FTE - Regional Food Bank of Oklahoma

Jennifer Eckert

The Regional Food Bank has posted a job opening for a Donor Services Assistant. This 0.75 FTE position (30-34 hrs) is 100% remote, pays $15/hr, and includes benefits. Our ideal candidate will have Raiser’s Edge NXT database management experience, be a willing learner, and be disciplined for independent work.

To apply: www.rfbo.org/careers

Donor Services Assistant

Job Description: This position functions at 0.75 FTE (30-34 hours per week), $15/hr. with benefits and provides support to the Donor Services team by focusing on management of the donor database, gift entry, pledge reminders, data hygiene, and other tasks as requested.

Essential Functions:

• Manage donor database including:

1. maintain accurate donor information
2. maintain accurate gift and constituent coding
3. manage process to sync online gifts
4. transfer data from one database to another
5. scan and upload documents
6. assist with other data hygiene projects as time allows

• Gift entry from the following sources:
  1. Cash/Checks/Credit Cards
  2. Lockbox Detail/Import
  3. Other misc. donation sources
• Manage Luminate online giving platform
• As needed, respond to donor correspondence, including questions, requests, donations, etc. via mail, email, and/or telephone

Education and Work Experience:

• High School Diploma (or GED or High School Equivalence Certificate) required; College education and/or additional training and certification are a plus.
• Experience with database management is required
• Equivalent combination of education and experience will be considered.

Knowledge, Skills and Abilities:

• Database management experience required, at least three years preferred
• Raiser’s Edge Fundamentals or similar CRM experience required
• Pays attention to details to achieve thoroughness and accuracy
• Ability to take direction and multi-task
• Ability to be motivated and a self-starter
• Excellent communication, organization, and customer service skills
• Proficient in relevant computer applications such as MS Office, Outlook, Excel
• Accurate keyboard skills and proven ability to enter data
• Knowledge of correct spelling, grammar, and punctuation
• Knowledge of clerical and administrative procedures
• Knowledge of nonprofit donor protocols and best practices preferred.
• Ability to handle confidential information with great sensitivity
• Ability to apply an ethical code and good judgment, and to handle confidential materials and situations with sensitivity and discretion
• Ability to perform basic math skills (addition, subtraction, multiplication, fractions, etc.)
• A passion for the Regional Food Bank’s mission and core values of innovation, stewardship, and vitality.

Core Competencies:

• Information collection and management
• Planning and organizing
• Problem solving
• Exacting attention to detail
• Confidentiality
• Ability to work under pressure
• Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Reading Comprehension - understanding written sentences and paragraphs in work related documents.
• Speaking - talking to others to convey information effectively
• Oral Comprehension - the ability to listen to and understand information and ideas presented through spoken words and sentences
• Writing - communicating effectively in writing as appropriate for the needs of the audience
• Time Management - managing one's own time effectively
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Core Values:

• Vitality – the force that drives us forward with energy and enthusiasm
• The intellectual depth, maturity, wisdom, and collaborative skills to garner the trust and confidence of donors, volunteer leaders, staff, and other constituents
• Flexibility: Adaptability to change
• Willingness and ability to accept and follow directions.
• Willingness to work additional hours as needed.
• Innovation – the spirit that drives us to pursue and initiate creative solutions
• A desire to be a part of an innovative, entrepreneurial organization with the ability to prioritize, move quickly and maintain strong follow-through in a dynamic environment
• Stewardship – the commitment that drives us to care for the mission and resources
• Integrity, enthusiasm, perspective, flexibility, and a strong work ethic.
• A deep appreciation for, and an ability to articulate, the mission of the Regional Food Bank of Oklahoma

Physical Demands:

• This job will operate remotely on a full-time basis, and routinely uses standard office equipment such as computers and phones.
• May require occasional work on evenings and weekends to support events.
• This role is occasionally required to stand or sit, use hands to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job description intends to describe the general nature and level of work being performed by individuals assigned to this role. It is not intended to include all duties and responsibilities.
• Clearance of background investigation and drug screen.
• Must be able to pass a physical examination and drug test.

Work Environment:

• This is 0.75 FTE (30-34 hours per week) with benefits. The work will be performed remotely within standard hours.

*Duties and responsibilities may be added or changed at any time at the discretion of the supervisor, formally or informally, either verbally or in writing.