GOBEL: Associate Vice President (AVP) & Principal Consultant, Services

Jenny Kleintop

The AVP & Principal Consultant will have leadership responsibilities to oversee Services team
members. The individual will interact with other division’s team members and personnel across
Gobel fostering a cross-functional mindset. In addition, the individual will be responsible for
leading on client engagements and also serving as part of the engagement team. The individual
will be proactive in delivering excellence to our clients and maintain a forward-thinking and
innovated desire to keep raising the bar with delivering superior products and services.

Apply via email to Careers@gobelgroup.com with your resume

RESPONSIBILITIES

• Seek out innovative ways to enhance and enrich services (also known as
  philanthropy services or database/infrastructure/development services area).
  Participate on business development calls, as needed, to help secure engagements.
• Monitor portfolios for services personnel, and upcoming pipeline.
• Create additional offerings and services personnel with identifying opportunities for
  added support and upsell opportunities during engagements.
• Present at conferences and webinars as needed.
• Create onboarding timeline for new philanthropy services New Hires that includes
  schedule, tasks, training, and materials.
• Provide coaching, training, and mentorship to services personnel to support their
  growth and development.
• Hold standing meetings with services personnel to check-in on engagements, talk
  through outcomes and provide guidance on any possible roadblocks or delays.
• Ensure services personnel are meeting deliverables within engagements.
• Provide top-notch service to clients through various methods of interaction, onsite
  visits, virtual video sessions, and phone sessions.
• Assist clients to layout the necessary framework and foundation to be ready to rollout
  various programs or products, such as machine-learning models, capacity
  analysis results, and grateful patient programs.
• Educate, train, and serve as a mentor to client’s staff on learning and supporting
  robust programs and managing large datasets.
• Assist clients in strengthening the partnership between operations staff and frontline
  fundraisers.
• Provide fundraising management system training to staff members at the client’s
  organization, both onsite in a group setting and offsite one-on-one over the phone.
• Provide expertise and training to staff members to understand and get comfortable
  with artificial intelligence technologies, machine-learning technologies, and using
  the scores/dataset in fundraising strategies and programs.
• Develop, deploy, and support reporting for Gobel’s identified KPIs (Key
  Performance Indicators) and other metrics for analysis.
• Create customized reports, individualized dashboards, queries, and exports.
• Other duties as assigned

REQUIREMENTS

• Bachelor’s Degree, preferably in Computer Science, Information Systems, or
  related field.
• Ten or more years of experience working in a healthcare philanthropy programs,
  with direct experience at multiple healthcare institutions with grateful patient
  programs.
• Prior 5 years of supervisory experience with leading, mentoring, coaching, training,
  and supervising employees.
• A proven track record of interacting with various people at different levels
  including Operations/Philanthropy Services’ staff, frontline fundraisers, and
  directors of development.
• Comfortable being onsite with clients as well as working over the phone with
  clients via screen share.
• Analytical and adept at problem solving and possess a strong technical foundation
  in database structure, configuration, installation, and practice.
• Broad understanding of Database/Philanthropy Services theory and practice.
• In-depth understanding and comfort with managing fundraising systems and
  prospect management.
• Advanced level of knowledge with multiple fundraising systems such as Salesforce, Raiser’s Edge, Blackbaud CRM, or Microsoft Dynamics 365.
• Ability to work well in a team environment as well as independently.
• Good listening skills and able to serve as a positive mentor/trainer on client
  engagements.
• Detailed-oriented, highly responsive, and superb project management skills.
• Knowledge and capability to develop, deploy and support reporting for clients.
• Ability and desire to stay updated on industry best practices.
  

ADDITIONAL INFORMATION
This position requires travel to be onsite with the clients at certain points throughout the
engagement, most times by yourself and sometimes alongside other members of the Gobel
Group. Travel for client engagements should not exceed 30 percent of the position’s time. When
not onsite with clients, the AVP and Principal Consultant can work from either Gobel’s St.
Petersburg, FL office or from a home office. Additional travel will be required beyond client
visits for team meetings and potentially for business development and/or conferences.
As with all employees of Gobel, the AVP and Principal Consultant will work to identify,
cultivate, help solicit as part of a team, and steward client relationships. You will have the
opportunity to help some of the best organizations in the world solve some of their most difficult
philanthropic challenges.

Apply via email to Careers@gobelgroup.com with your resume.